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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26794 Topics
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sparkymark75Enthusiast I
posted in Advanced setups
Access Sonos from a different wireless network

I have a Ubiquiti Unifi setup at home with multiple VLANs and wireless networks. All of my Sonos speakers are connected to the IoT wireless network (which in turn is associated with the IoT VLAN). My phone and laptop are on another wireless network, called Home (which is connected to the main LAN). I have firewall rules in place to block cross-VLAN communication but I do allow devices on the Home LAN to communicate with the IoT VLAN (the connection has to initiate on the Home LAN). Obviously when I open the Sonos app on my phone, it can't find any devices until I connect my phone to the IoT wireless network. Is there any way for me to get this working so that I can use the Sonos controller on the Home wireless network with the Sonos equipment on the IoT wireless network?

6
J
6 years ago
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amattasAvid Contributor I
posted in Advanced setups
Firewall Rules - High Numbered Ports

I'm trying to put my Sonos network in its own VLAN (security and better multicast control), however, I've noticed periodically I'm getting blocked high port number connections back to by devices running the controller software. My firewall rules are configured to allow established and related connections, but for some reason these connections aren't being considered as related. Does anyone have any idea what they are? It doesn't seem to be affecting the network at all dropping them. Jun 20 16:19:57 SecureGateway kernel: [LAN_IN-2008-D]IN=eth0.200 OUT=eth0 MAC=80:2a:a8:cd:52:61:5c:aa:fd:e5:7d:fc:08:00:45:00:00:3c SRC=10.2.1.253 DST=10.0.1.16 LEN=60 TOS=0x00 PREC=0x00 TTL=63 ID=0 DF PROTO=TCP SPT=1400 DPT=58735 WINDOW=5792 RES=0x00 ACK SYN URGP=0 Jun 20 16:20:20 SecureGateway kernel: [LAN_IN-2008-D]IN=eth0.200 OUT=eth0 MAC=80:2a:a8:cd:52:61:b8:e9:37:88:fc:00:08:00:45:00:00:3c SRC=10.2.1.245 DST=10.0.1.16 LEN=60 TOS=0x00 PREC=0x00 TTL=63 ID=0 DF PROTO=TCP SPT=1400 DPT=58885 WI

6
J
6 years ago
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jmurfyContributor I
asked in Advanced setups
Will a Niles SI-2150 Amplifier Auto Sense a Sonos Connect

I have reviewed numerous posts on this subject, but have yet to find a definite answer. I've spoken to Niles and Sonos and neither can say if it will. I currently have several Sonos Components. I have Definitive Technology AW6500s on my patio and Definitive Technology DI8Rs in the kitchen. Both pairs are powered by separate Connect Amps, and sound great. I have a pair of Niles RS6SI rock speakers on another Connect Amp. The Niles rocks sound great, but seem power starved at louder levels. I have these by my pool connected with 100-125' of 12Awg. I have been offered a pair of Niles RS8SI rock speakers, and I know these will require more power. So, to do this I just ordered a Sonos Connect and a Niles SI-2150 amplifier. With the Sonos Connect connected to the Niles amp with RCA, will the Sonos Connect activate the Niles amp's audio sensing? I've read a few posts saying it will, and some saying it won't. My components are in a closet and I don't want to have to power the amp on/off ma

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K
6 years ago
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mdaniel00Contributor I
posted in Advanced setups
No Sound from Computer when HDMI through TV

I have my computer hooked up through HDMI into the TV. The TV is hooked up to my Sonos system through digital audio optical output from my playbar (also have 2 play 1s). Computer settings are set to send sound through HDMI. The TV settings are set to play through the External Speaker (sonos); however my computer sends sound only through the TV's internal speakers. All my other devices (Chromecast, Roku) play audio through the Sonos system which are both through HDMI. For some reason, my computer will not do the same. Any advice is appreciated. TV: Samsung 8080 series

1
Airgetlam
6 years ago
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AkiryzonEnthusiast I
asked in Advanced setups
Is AirPlay 2 more sensitive to wireless interference?

When I play music directly to my Sonos speakers (using the Sonos app), I experience no drops. When I play using airplay 2 (to my sonos soundbar, which is then grouped in the Sonos app with my Play 1's), I experience no drops on music output from the playbar but intermittent (1-5 second long drops every minute) drops on some of my play 1's. Is music played using AirPlay 2 more sensitive to wireless interference?

17
J
6 years ago
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yian77Contributor I
posted in Advanced setups
Whole House Audio Setup Help

Hi everyone, I am building a new house and I have 4 zones, I will pass wires to a central location. Kitchen + tv area, dining room, basement room and pool area. I already have most of the speakers 2xB&W 603, 4xB&W 601 and I will need to buy the pool outside speakers. I want to use sonos but buying 4 connect amps will cost 2100 Euros. I don’t really want to have independent music in every zone my major concern is to play the same music in all zones like a party mode if I want to. All equipment will go in a dedicated room in the basement. I was thinking of buying two Yamaha avr or two Denon avrs with 2 zone functionality like a Denon x2400h that can be fully controllable with the app and add two sonos connect on both avrs. This way I have 4 zones. One zone or two zones out of 4 have the possibility two play 5.1.,the two sonos provide two different zones that I can play different music or play the same music in all zones and I can also play in the 4 zones different music, two zones

0
Y
6 years ago
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crcairnsContributor I
asked in Advanced setups
Hooking up my Connect to my Marantz SR5010

Can’t seem to get the Sonos Connect hooked up properly to the Marantz AV Surround Receiver. Using red and white cables audio out from Connect to Audio In on Marantz. I’ve tried the CD, DVD, inputs but I cant get it to work. Marantz has the Cable box, Apple TV connected to it along with surround sound speakers for family room and Zone two driving 4 outdoor speakers all non Sonos speakers. Sonos speakers are in three bedrooms. Need some help please!

2
C
6 years ago
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Laurence5Contributor I
asked in Speakers
Sonos Play 5 Gen:2 will not connect to WiFi

I forgot to add the diagnostic information, its #1488866377

108
Stanley_4
9 months ago
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Mathew PriceContributor I
asked in Controllers and Music services
Playing music directly from Amazon Music

Please can someone help me with playing music directly from amazon music? If I play a track from the app it just plays on my phone. I have Sonos One. Thanks

11
chicks
5 years ago
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johngolfukEnthusiast II
posted in Advanced setups
Network Matrix - mac addresses out by 1?

One for the techies.... I'm just going through all the mac addresses on my Sonos kit to fix IP addresses on the router and noticed that the mac addresses reported in the network matrix are one digit different to the actual mac address of the kit. So, if I go to http://192.168.0.5:1400/support/review I get, for example Garage (RINCON_000E58XXXX[b]02[/b]01400) This is the correct address for the zone, and it shows as an attached device with this 02 mac address in my router diags. But on the network matrix, the mac address is shown as: 00:0E:58:XX:XX:[b]03[/b] It's the same for all my zones - the last pair of each mac address in the matrix is one digit higher. I'm running a mix of hardwired and Sonosnet. I'm not having any issues incidentally, just curious. Cheers

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M
6 years ago
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Michael BenderAvid Contributor I
posted in Advanced setups
Can't bring up WiFi (ath0) on CONNECT:AMP

Some time ago, I turned off WiFi on one of my CONECT:AMP players by doing: [code] http://192.168.7.248:1400/wifictrl?wifi=persist-off [/code] This worked, and had the side effect of this player having empty rows and columns in the [I]Network Matrix[/I] view. Today I wanted to turn on WiFi in that player again, so I did: [code] http://192.168.7.248:1400/wifictrl?wifi=on [/code] got the radio buttons, selected [I]On[/I] and pressed [I]Submit[/I]. I then refreshed the status page, and saw that this player's entries in the [I]Network Matrix[/I] view were still blank (but the player itself was listed as before). Looking at [I]ifconfig[/I], I saw that [I]ath0[/I] was not listed: [code] running /sbin/ifconfig br0 Link encap:Ethernet HWaddr 5C:AA:FD:E3:EF:06 inet addr:192.168.7.248 Bcast:192.168.7.255 Mask:255.255.255.0 UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:1975 errors:0 dropped:0 overruns:0 frame:0 TX pa

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Ryan S
6 years ago
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Michael BenderAvid Contributor I
posted in Advanced setups
Mixing STP and BPDU Flooding capable switches - OK or time bomb waiting to happen?

I have a Netgear GS724Tv4 STP-capable switch as my root switch at home. I have STP enabled on that switch., Some of my Sonos players are wired to ports on that switch directly. I also have some Netgear GS605 and GS608 switches which have Sonos players wired to them and then one of the ports on each of those switches is wired to the GS724 root switch. I do not believe that the GS605 and GS608 switches support STP but they do seem to support BPDU flooding. I think that this type of setup is OK since the BPDU packets will move around the network and not get blocked at the GS6-series switches, and will wind up at the GS724 root switch and be distributed properly to the Sonos players. In practice I am seeing a very quiet network, with the exception of the LEDs on the GS6-series switches flashing at a very high rate all the time. My network matrix is all grey cells with just a few green squares where I expect them to be to the few players that are on SonosNet (I don't have my house WiFi conf

1
M
6 years ago
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craig3456Contributor I
posted in Advanced setups
Network matrix assistance

Hi there, I'm new to Sonos and have recently installed 4 devices (2 x connects and 2 x Ones). I've had the occasional blip in playback so have run the network matrix which I've attached. My wifi signal is very strong in all areas - I've got hardwired repeaters in my roof directly above all the Sonos devices. I havent hard wired any of the Sonos devices to the network yet as this would involve taking a cable down from ceiling. What I'm interested in understanding: - should I start with hard wiring a Sonos device or is it better to go with a Boost? - if you go with a Boost does that mean that Sonos then only works via the Boost? If so then I'd probably need multiple Boosts. Any advice appreciate. thanks.

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Stanley_4
6 years ago
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AnuContributor I
posted in Advanced setups
Help 5.1 DTS etc What is the issue ?

I am not very technical but my ears realise and can separate 5.1 sound from stereo sound. HENCE the below question: I have purchased 2 x Playbars , 4 x Play 1s from a store near me in Sydney (stock will be available Thursday, 7th June, so I have 2 days to change my mind), obviously coz i want to have cinema like effect. But reading through the communities (AFTER purchase, as you always and should do...grrr) I realised some of you are saying that Blu Rays or Netflix wont play in 5.1. WHHHHAATTTTT ?? I have collection of 800+ Blu-Rays (1% 4K discs ) and rely on Netflix & Youtube heavily (800GB monthly family data consumption) I have bought 2 of these sets obviously for 2 rooms. 1st Room has LG65UH770T + Xbox One S this is what audio decode says for the TV: Audio Decoder: WMA/MPEG-1/MPEG-2/MP3/Dolby Digital/Dolby Digital Plus/LPCM/ADPCM/DTS/DTS-HD/AAC 2nd room has Sony 75X85D + PS4 Sound (Processing) Dolby audio format support - Dolby™ Digital, Dolby™ Digital Plu

4
N
5 years ago
A
Anonymous
posted in Advanced setups
Using a Bluetooth Transmitter and a Connect to play through BT speakers?

I've searched a bit through the forums on this topic but need something clarified. I have existing wired outdoor speakers connected to a Connect to give me Sonos control over them. Part of my yard isn't feasible for wiring so I'd like to add two (battery powered) Bluetooth speakers to this set up. Questions: [1] I assume a Bluetooth transmitter gets connected to the Audio OUT RCA jacks on the Connect? [2] The existing Sonos Connect connects to the wired speaker amp via the RCA Out jacks; Can I piggyback the BT transmitter to this same connect buy using y-splitters for the L and R RCA out jacks or do I need an additional Connect module? [3] Or can I just use the single Coax Out for the BT transmitter? Thanks!

6
ratty
5 years ago
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fraoufContributor I
asked in Advanced setups
Vinyl to pair of Play:5

I have a record player with pre-amp connected to an Onkyo receiver (without receiver, the direct connection from record player to Sonos speakers was not amp'ed enough). I'm trying to get true stereo sound by using the two Play:5's as left/right speakers. I'm almost there but got stuck as follows: I'm using two 3.5mm-Mini-to-RCA-Cables to connect the line-out from the Onkyo to each of two the Play:5's. Basically using one RCA cable to connect the right channel on the receiver to the right Play:5, and the second cable to connect the left channel on the receiver to the left Play:5. I setup a room called Office to have the two speakers, and I under Room settings I can see a line in (L) and a line in (R). So now, I can hear the music on each of the speakers just fine. But I can't figure out how to get the Sonos App to play BOTH speakers at the same time. When I go to BROWSE to select Line-In as the source of the music... I see the two speakers... but I can only select one o

4
F
6 years ago
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JungjackContributor I
posted in Advanced setups
Sonos on VLAN's not detecting

I have 2 different VLANs and both VLAN's are linked to one other, Sonos is connected on one VLAN and when I am trying to configure Sonos on iPad which is on other linked VLAN but Sonos is not detecting iPad, I need help in configuring Sonos on iPad

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M
6 years ago
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woodblairContributor I
posted in Advanced setups
DJ Setup for multi room party

I have an upcoming party with a couple of DJ's. We intend to use a Pioneer DDJ system with RCA output. The DDJ does not have optical out. I plan to connect the Pioneer DDJ to my LG TV (via AV/RCA cables) then group the playbar with the rest of the speakers in a single zone. Are there any issues with this? Am I correct in thinking there will be a 70ms delay between the playbar and the rest of the speakers? If this is the case perhaps the issue will be tollerable based on different physical rooms being out of sync, or alternatively I could simply turn down the play bar and turn everything else up.. I have 15 other SONOS speakers. Any thoughts would be appreciated

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Keith N
6 years ago
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woodblairContributor I
asked in Advanced setups
IP Addresses & their effect on SONOS reliability

I have the following setup. Boost - wired to ASUS router 2x play 1 Living 2x play 3 Living 1x play 5 Living 2x play 3 Pool balcony 2x play 1 with SUB - Whiskey Room Soundbar + 2x play1 surrounds - Balcony 1x play 1 Bathroom 1x play 1 Bedroom Recently the system has been dropping out. Symtom 1 is speakers cycling off room by room then cycling back on room by room. Symptom 2 is skipping (especially when using spotify) I have been through a lot of troubleshooting with SONOS support and have tried various channel configurations. I have removed the WIFI settings from SONOS but the issue persists. I have come to wonder whether DCHP may be a cause (noting that the BOOST itself has a DCHP (auto assigned) IP address. So do TWO other speakers which are close enough to plug in to the router. To try to help with the issue I have just gone and assigned static IP addresses to all the SONOS units that are currently DCHP. Have any of you tried this? and, does anyone have an

7
Ken_Griffiths
6 years ago
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EriLynMayContributor I
asked in Speakers
Sonos ONE set up, flashing orange light

Sonos ONE set up, flashing orange light. Unable to connect to WiFi wirelessly sitting literally next to the router or even when using ethernet cable. Light flashes green until it tries to connect to WiFi, then flashes orange. After a few seconds of not trying anything it flashes green again but will still not connect to WiFi. This ONE is brand new and has never been connected before. Not sure if it's a hardware issue or what is going on.

4
G
6 years ago
T
TerraformContributor II
posted in Advanced setups
Sonos 5 (v1), 3 , Boost + Mac system sound (line in)

I know this is a touchy subject and I have searched this forum multiple times trying to find the best solution to meet my needs but most of the topics don't actually speak to my needs so I am finally starting a new one... Please no trolls about the push / pull systems or any of that garbage... I am just looking for a solution for my issue. I NEED to play my mac audio through my Sonos system. I don't have a TV or Apple TV etc... and use my MacPro for all of my media needs. After buying my Sonos 5 and 3 (both v1) years ago I figured out a work around by plugging my Sonos 5 directly into my MacPro via the line out. I do watch a lot of movies ect on my rather large 4k monitor. This works ok BUT when trying to play music through both my 5 (which is plugged in) and my 3 (which is not and can not) my 3 is constantly breaking up (despite living in a 1 bedroom open floor plan type apartment. This has rendered my 3 pretty much unless for me. I was just given a Boost (which I have not p

8
J
6 years ago
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Sam79Contributor I
asked in Advanced setups
Play file at certain time of day

Hello-- I own Smarthings hub and recently added Sonos one speakers. I would like to play a file at certain times of day automatically, Can someone guide me? Basically it is reminder Azan to pray. Thanks

7
J
6 years ago
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bferrellContributor I
posted in Advanced setups
Connect Amp network weirdness-wired Ethernet

Please read the full question before responding as I have a more complicated network than typical. I have 4 SONOS Connect Amps that work perfectly, all connected in one location on wired Ethernet (for my Pool). They are aware of my WiFi, but are hardwired. I bought 1 new (off eBay) unit, and I am having an weird issue where it shows up for my wireless (iOS) devices fine when on WiFi, but drops out of the Sonos apps "Rooms" when wired. At the same time, it is visible to my computers (which are all both WiFi and wired Ethernet). When I connect a source to the new Pool unit from a wired device, it does then show up for my WiFi devices. [b][u]Details[/u][/b] My home network is a Unifi (Ubiquiti) setup with several subnets. My wired computers are on VLAN 10, 192.168.10.1/24, and my WiFi is VLAN 20, 192.168.20.1/24. I have mDNS reflection enabled, and there are no firewall rules between these VLANs. All 5 Connect Amps have been configured the same, they have static consecutive

2
B
6 years ago
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ChonairContributor I
asked in Advanced setups
Connect Amp and Bose Free Space - Help!

Hi Community, First time posting and thank you in advance for any help. Just ran 14 gauge direct burial wire to a pair of Bose Free Space speakers and the connect amp. NO SOUND. I could really use help in trying to figure out steps to trouble shoot this without pulling components significantly apart. Also, is there a max run I can do with the 14 gauge wire? Could my connect amp be a dud? Again, thanks for any advice.

4
C
6 years ago
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packetuserContributor I
posted in Advanced setups
Unable to Connect - Corporate Environment

We're trying to set up a Sonos Connect on a corporate network. The Connect device, as well as the client device (an Android phone) are both on the same SSID, using the same VLAN. We have allowed broadcasts between devices on this network. However, the setup process still fails with the error "Wireless problem ... There was a connection problem...". Some users of this wireless platform (Aruba) report that Sonos uses a set of Service IDs. Here's what I've got so far: id "urn:schemas-upnp-org:service:VirtualLineIn:1" id "urn:schemas-upnp-org:service:GroupRenderingControl:1" id "urn:schemas-sonos-com:service:Queue:1" id "urn:schemas-upnp-org:service:GroupManagement:1" id "urn:schemas-upnp-org:service:ZoneGroupTopology:1" id "urn:schemas-upnp-org:service:SystemProperties:1" id "urn:schemas-upnp-org:service:DeviceProperties:1" id "urn:schemas-upnp-org:service:AudioIn:1" id "urn:schemas-upnp-org:service:MusicServices:1" id "urn:schemas-upnp-org:service:Ala

0
P
6 years ago
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