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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26704 Topics
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andmickContributor I
asked in Speakers
After a bit of time Sonos starts to pause

It is like the system is out of sync. I have had troubles with multiroom / party mode, but also on single speakers.I’ll start by playing Spotify, then maybe after 30 minutes or upto a few hours later the music will start to break-up, the only way to resolve, is to stop then press play on the app. When I say break up it is like it has a connection issue, or wifi issue. I have a great home network set-up, so I don’t think it is that, but there is connection issues for sure. 

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A
4 months ago
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Itsmeagain74Contributor I
asked in Speakers
play 5 after set yp does not show on network

Just ready to factory settings and now after step by step set up my play 5 second gen does not show up in app 

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I
4 months ago
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Io e le micieContributor I
asked in Speakers
compatibilità assistente vocale

Buongiorno, sono un nuovo utente del sistema Sonos. Posseggo solo un Era100 regalatomi da mio figlio lo scorso Natale. In merito al suono avvolgente riprodotto non ho nulla da ridere, anzi, è perfetto, ma sui servizi accessori integrati nel sistema dell'Era100, devo dire che siamo molto in alto mare!Dato il costo per l'acqua dell'altoparlante, una persona normale pensa di trovare chissà perché è compatibile con il sistema e invece una grandissima delusione!!!Riproduzione musica limitata e assistenti vocali compatibili solo con Sonos e Alexa.Dotazione di sistema molto scarsa!!! Si pensa ad esempio agli assistenti del comando vocale: Sonos è praticamente initile in quanto risponde solo in inglese, Alexa è stupida in quanto è limitato dato che non ha un browser aperto come proprio motore di ricerca e google? Google scopro che non è compatibile con questo sistema... 300 euro di altoparlante e nessuna compatibilità con l'assistente vocale Google, se non attraverso un altro altoparlante Sono

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I
3 months ago
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crcucbContributor I
asked in Speakers
cannot readd move since last update

Since the last update I've been unable to re-add my move. I've done factory reset twice. After I do a factory reset I'll see it appear then disappear off the list.

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C
4 months ago
3
317CruseContributor I
asked in Home theater
app

I'm trying to put youtube music on my sonos app. Not the new app but older one. I have the playbar an Gen 3 sub. It keeps telling me to sign out and then in as the owner. So I signed out I made a new password I signed in I don't know how I determine or how I tell it I'm the owner I mean I would assume it would know that I'm the owner. I recently moved so it's that fruit you know probably a good month before I got it back up and running and I have it wired into my Blackhawk six router hardwired I'll just find it seems to run better that way I love the products I love the sound I listen to music daily everyday and I find the YouTube music is a little bit easier accessible when you want to listen to something particular so in that regard and I've already had a YouTube music account so I might try downloading the new app and then doing it that way but any suggestions or comments would be greatly appreciated thank you

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3
4 months ago
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JbomContributor I
asked in Controllers and Music services
set up and installation Beam

I have just bought a 2024 model of Sonos Beam. When I try to install it into my existing system, I get error message 1002. I have reinstalled the product 5-7 times, but I keep getting the same message 'There is an update for your product.' I press update, but I only end up with error message 1002. Can anyone give me a tip on what I can do?"

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J
3 months ago
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JF2604Contributor I
asked in Controllers and Music services
connecter un ordin sur Sonos

Comment connecter un repertoire musical sur sonos ? Moderator Note - Translation by Google:How to connect a music directory to sonos?

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J
4 months ago
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Archiebald29Contributor I
asked in Home theater
era 300s via Bluetooth

I have a pair of era 300s. Pair with a beam gen2 and a sub.   Can I use the era 300 on Bluetooth as well 

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A
4 months ago
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JPPadreContributor I
asked in Speakers
Sonos app update

Hi. my Sonos app recently updated. I used to be able to disconnect my music from the Sonos SL speaker via the app. This would stop the music. Since the update this week, I can’t find anywhere on the app to disconnect the music. Is there a way to do this? Thanks.

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J
4 months ago
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KevinmxContributor I
asked in Controllers and Music services
how to I play music after the update?

How do I play anything since the update? I can't add to a queue,  I can't see my library, I can't see favourites?

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K
4 months ago
M
MarshmanContributor I
asked in Controllers and Music services
New Sonos App

I downloaded the new Sonos App as my system said an up grade was available. I now cannot find any of my room setups, my music libraries, or any of my speakers. Help please?

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M
4 months ago
Alonzo Mosley
Alonzo MosleyHeadliner I
asked in Advanced setups
What on Earth Does Sonos Need to Actually Work?

Synology NAS drive plugged in with CAT-5 to Nighthawk AX5400 router. Play-3 plugged in with CAT-5 to same. Playing Music Library says “Network Unstable.”How TF is that even possible? Edit:Just adding, DL speeds of 528.02  Mbps and UL of 319.32. Not that that should matter since, you know, I’ve wired the entire MF “wireless” system and I’m not using any off-network resources. Moderator Note - Combined posts

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Alonzo Mosley
4 months ago
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BkBob61Contributor I
asked in Controllers and Music services
ltest update

Lost music library from MacBook Air on latest update  will not allow music library to be accessed  either on iPhone or MacBook any ideas

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4 months ago
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casasdelContributor I
asked in Controllers and Music services
Bibliooteca

NO consigo que SONOS cargue mi biblioteca de música desde un MACHasta hoy todo estaba bien, da un error de no poder acceder a la biblioteca GRACIAS Moderator Note - Translation by Google:I can't get SONOS to load my music library from a MACUntil today everything was fine, it gives an error about not being able to access the library THANK YOU

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C
4 months ago
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VictorZiggy846Contributor I
asked in Speakers
adding sub to my account

One of my subs stops working often. So tried resetting and adding it to my account, but it won’t let me add it to my account. Tried the usual things from the help centre. 

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V
4 months ago
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GregP66Contributor I
posted in Controllers and Music services
new sonos app

Since the new upgrade (?) on the Sonos app my Spotify will sporadically drop from playing on my arc when played from iPhone. It never happened before and nothing else has changed. 

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G
4 months ago
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Rob H TerpstraContributor I
asked in Home theater
Music off in all rooms when tv turned on

Have created tv room with Arc, sub and one in stereo. I have 3 more rooms with speakers. When I turn TV on my muziek stops in tv room, like to see muziek stop in all rooms. How?

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R
4 months ago
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sbiniContributor I
asked in Controllers and Music services
installer - several systems not working

I am an installer of several Sonos systems and it appears none are working this morning?

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S
4 months ago
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ianbbbContributor I
asked in Home theater
sonos move

After updating to new ap on ios I can’t control or play anything on my move alongside my beam etc

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I
4 months ago
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Billfraser0674Contributor I
asked in Portable speakers
roam no longer connects with new app

My Roam no longer works with the new app. It seems to find it, then says it needs to be fixed. The fix never works. So basically my roam is useless 

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B
4 months ago
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plburrowsContributor II
asked in Controllers and Music services
Playback albums on Tidal streaming service

When I play an album on Tidal using the Mac Sonos app,Sonos only plays one song. It never plays the full album. How do I fix this? 

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P
4 months ago
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WimvdnoordtContributor I
asked in Home theater
volume achterspeakers

Ik heb een sonos wifi hifi set; arc gen 3, subwoofer en 2  100 achterspeakers.Hoe krijg ik het geluid van de achterspeakers wat harder qua volume???!!! Moderator edit:Google Translate- I have a Sonos WiFi hi-fi set; arc gen 3, subwoofer and 2 100 rear speakers.How do I make the sound of the rear speakers a little louder in terms of volume???!!!

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W
3 months ago
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GaraldContributor I
asked in Controllers and Music services
Can't play what I want!

I just managed to get my IKEA Symfonisk speakers to work (from my tablet; having them work using my phone is a hopeless cause)! However, I’m flabbergasted.(a) There is no indication of how to use them in any way other than from the Sonos app. Can’t one simply use them as speakers as one would use any other speakers from any app? If so, why?(b) The Sonos app lets me connect to Sonos Radio and to (say) the CBC. However, while it pretends to let me connect to YouTube Music, every search within YouTube Music returns an empty list. Why? ( c) Can I at least play a file on my tablet? How? As it is, the Sonos App is letting me use these speakers strictly within a framework that one might call “glorified radio”. I get to choose the channel but not the music. Bit frustrating. (Now that the speakers are set up, is there any hope of bypassing the Sonos App and using a mainstream home assistant (say)?)

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G
4 months ago
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clarkyjohnContributor I
asked in Controllers and Music services
sonos roam

Fully connected last week , now showing as a live speaker , when I try to connect, error message shows unable to connect try later ?

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C
4 months ago
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ThurbContributor I
asked in Controllers and Music services
beam appears connected, but app does not find it

Beam connects to wifi , but the ap does not find tge system for use

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T
3 months ago
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