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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26690 Topics
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Sparkie67Contributor I
asked in Advanced setups
Beam TV source

Hi, I have received the new beam and is now connected to the TV, Samsung 6 series, and all works great. The issue starts after turning the TV off. Come back a couple of hours later, turn TV on and no sound. TV knows it’s still connected to external device, but the beam has decided to turn off its source input. I have to open the app again and select TV. This is a bit of a pain especially for visitors who don’t have the app on their phone. Is there a way to maintain the selected source on the beam. Many thanks

3
S
6 years ago
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DavidKuk23Contributor I
asked in Advanced setups
BEAM: Connecting wired network kills network access for all devices.

I'm still debugging this but wondered if anyone else has come across it. My Beam is all installed via WiFi and I'm very happy with it. However I thought I'd hard wire it to my network as I have fixed connections to most of the permanently connected devices. Unfortunately (tried 4 times now) when I connect a network cable after a few seconds all my home network dies. Symptoms from another PC is that I can no longer ping the gateway (192.168.0.1) any more. Unplug the Beam and it recovers. Network is Virgin Media SuperHub -> TP-Link T2600G switch -> devices. Any thoughts would be appreciated. Thanks - David

6
D
6 years ago
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Sdolan7Contributor I
asked in Speakers
Two Sonos accounts in one household

Hi, I’m currently living in a houseshare. I have a Sonos one and my housemate has also bought a one. We’re having an issue with two Sonos accounts on one WiFi network. My app has automatically signed into his account and it’s trying to add my speaker to his account. Is it possible to have two separate Sonos accounts on the same network?

2
ratty
6 years ago
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DocbehrContributor I
asked in Portable speakers
Moved and now have no wired options for internet

I’m sure this has been asked, but I couldn’t find an answer to this. I previous was living in a place with my own internet, modem and router. I just moved and the unit I’m moving to shares internet with the unit upstairs where the WiFi router is, so now have no wired options available to me. I need to update my play de, Sonos 5 and two sonos 1’s to the new internet via WiFi. Is this possible? If so how do I do it?

4
Jeff S
6 years ago
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steve2848Contributor I
posted in Advanced setups
Why is Sonos restricted to connecting to the 2.4 Mhz band?

Why is Sonos restricted to connecting on the 2.4 Mhz band? I understand the narrow bandwidth (20-40 Mhz) conceptually prevents interference and provides longer range transmission (I'm getting dropouts from time to time), but that is not an issue on the 5 Mhz band for me. I have an Asus AC3100 router which has excellent range and a Docsis 3.1 modem. Getting speeds of 460-470 Mbps down/13-14 Mbps up @ 5 Mhz and 140 Mbps down/12 Mbps up @ 2.4 Mhz. Thoughts?

11
ratty
6 years ago
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jim2018Contributor I
posted in Speakers
Solid white light but can't connect

Hello Wondered if anyone can help. I've had my play 5 for about 8 months and it's worked fine. All of a sudden it disappeared from the rooms in the app and I can't connect it back. I can get it working by plugging in an ethernet cable but can't get it to connect wirelessly. My other Sonos speakers are still connected. I've tried resetting it, connecting it again as a new room but I just get the solid white light all the time. Any ideas? Thanks

24
Jeff S
6 years ago
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npbernContributor I
posted in Advanced setups
Separating Connect:AMP speakers and sub

I suspect this isn't feasible, but I have a connect:amp with a pair of polk outdoor speakers being driven off of it. They sound great. I also just added a 12" 300w sub that I previously owned into the Sonos system via the sub output on the Connect:AMP. Thing is, it seems like the connect is only able to be a single output device, and there's no way to group the sub output as it's own item (like as part of a home theater). Ideally, I'd like the outdoor speakers to be their own "room" and the sub to be part of the "living room" which also has a pair of Play:1's and soon a Beam soundbar. I'm not seeing anything in the various controller apps indicating this is feasible. Is my best bet to just buy a Connect and use that to drive the subwoofer (still cheaper than buying a sonos Sub when using my existent SUB)? If so, that's annoying. Also, I read on another post that if you have a sub connected to the Connect:AMP it does not send anything

1
Stanley_4
6 years ago
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Monica_7Contributor I
asked in Advanced setups
Same wifi network different accounts

I want to add my sonos, The wifi network is used by my landlord who has his own sonos connected. When I try to add mine, the app asks me to enter the details of his sonos account. How do I enter my own account details and add my own sonos to the network?

5
Jeff S
6 years ago
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RockpeaTrending Lyricist I
posted in Advanced setups
Device Icons

My router has icons for each of my Sonos devices. Some of the Sonos devices have Play3, Play5 or SUB icons associated with them, some have a PC or TV icons. I would like all of my Sonos devices to be associated with the proper icon. I am able to map the device to the icon, but I cannot find the icons. Where are these icons stored?

3
Alonzo Mosley
6 years ago
JayHTX
JayHTXContributor I
asked in Home theater
Playbase TOO LOUD in surround sound setup - OVER POWERS sound on Add-on surround speakers. PLEASE HELP.

I have a Playbase and just added (2) Play 3's. The Playbase is under my TV and when sitting at center, it is 11' 3" in front of me. My (2) Play 3's are only 4' 2" behind me and spaced approx 4.5" apart. I CAN BARE EVEN HEAR the Play 3's. I went through the auto setup, then the manual setup and set the Play 3's at the furthest distance on the app even thought they are not that far away. Still no luck. I tried all the audio output options on my TV - Dolby, Bitstream, etc etc, all of them.... still no luck. No matter how loud I turn up the volume the Playbase drowns out the others. I like to hear the sounds from behind me, I wish there was an option for a rear fade or at least turn the Playbase down. OR Sonos come out with an update that re-calibrates the sound weighting on surround ... OR tweak the 10' away set up to be a louder option for the add on speakers ... I mean, c'mon .... all these options and can solve this simple issue? If i'm not missing someththing and there is no

3
Airgetlam
6 years ago
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shayna.singhContributor I
asked in Advanced setups
Connection to second speaker

I have 2 Sonos speakers in separate rooms. After I’ve gone through the set up process for the new speaker, I can still only seem to connect to and control the original speaker. What am I doing wrong? I would like to be able to play different music on each speaker but right now, my be Sonos plays nothing.

4
S
6 years ago
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AkiryzonEnthusiast I
asked in Advanced setups
Is AirPlay 2 more sensitive to wireless interference?

When I play music directly to my Sonos speakers (using the Sonos app), I experience no drops. When I play using airplay 2 (to my sonos soundbar, which is then grouped in the Sonos app with my Play 1's), I experience no drops on music output from the playbar but intermittent (1-5 second long drops every minute) drops on some of my play 1's. Is music played using AirPlay 2 more sensitive to wireless interference?

17
J
6 years ago
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vkrishnContributor I
asked in Advanced setups
SONOS play bar and Yamaha TSR-7810-7.2-Channel-Network-AV-Receiver

Hello all, I am planning to buy SONOS play bar and Yamaha Receiver from costco (links below) 1. Can i connect SONOS to my receiver and 55 inch T.V, Blue ray player and DVR to my receiver so that sound comes only from SONOS irrespective of whether its playing from DVR or Blu ray and so forth. I am not sure if this receiver has optical out that some of the forums mentioned and i looked at the ports and it did not say "Optical out" but rather "Optical". https://www.costco.com/Yamaha-TSR-7810-7.2-Channel-Network-AV-Receiver.product.100308760.html https://www.costco.com/Sonos-PLAYBAR-Bundle-with-Bonus%3a-Wall-Mount-Kit-%2526-6-Months-Apple-Music-.product.100375330.html 2. I have the Onkyo 5.1 that i bought ten years back and currently have Blu ray, DVR connected to the receiver. Sound comes the from the speakers attached to the receiver. Not sure how SONOS will work with that receiver. Novice here so please do provide your inputs and suggestions on how can i route all the

3
P
6 years ago
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wikkingContributor I
asked in Advanced setups
Using Samsung QE49Q7F tv remote to adjust Playbar volume?

Hi, Isn't is possible to use the Bluetooth remote from the Samsung TV to adjust the volume on the Playbar. Connected via optical on the TV's 'One Connect'. I can use the remote for all but not the Sonos? I've tried the Settings and Remote Control Settings. The brand Sonos isn't mentioned on the list. The TV's software is up to date. I saw on an other topic to connect a Samsung IR transmitter that is delivered with the TV, but with this TV it's not. There is also no IR-out port on the TV or One Connect. https://support.sonos.com/s/article/2413?language=nl_NL Any suggestions how to fix this? Many thanks!

1
Airgetlam
6 years ago
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mgrundyContributor II
posted in Advanced setups
Sub adjustment - made easy

Is there a way to adjust the sub (bass) settings that is quicker than the current multi step process: Settings Rooms settings Select room Advanced audio Sub settings Adjust sub level Yes you can save 2 of those steps by Selecting adjust EQ but it's still deep in the menu. You see the problem is most songs were recorded with a wide range of bass mid and high. For my listening taste I tend to adjust bass more than the other two and when I switch to TV listening 9 out of ten times I need to reduce the bass if I was previously listening to music So you see the seven step process for bass adjument is a bit cumbersome, for me. A bass or audio adjust button that is not buried so deep would be a real nice feature. I have a suggestion. Why not offer a customized button/menu option. Like a hyper link kind of deal that end users can program to do one thing that they find would help get the most out of their Sonos system. I'm sure everyone has a list of things they

5
J
6 years ago
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Sarek9Contributor I
asked in Advanced setups
Left/right distribution of the 6 elements of the Play 5 (gen 2)

Hi Sonos, I just sold of my $3000 passive speakers + amp only to invest in a pair of Play 5s and I'm truly impressed with the sound quality. I'm blown away. I've listened to Sonos before but since the audio quality was beyond bad I never invested. The Play 5 gen 2 however sets a new standard in your products. Now, I noticed that one of the tweeters turned off when I paired my speakers. Is this because the left and right tweeters are hardcoded to be left/right with the amps or is it because it improves the stereo image. I just wanted to make sure it's not a fault. Thanks! +++ CARRIER LOST

5
K
6 years ago
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mikeoppedisanoContributor I
asked in Components and Architectural
Sonos Connect volume decreases on its own

After playing music the audio volume will decrease on its own. After i increase it again, it then decreases by itself. I have a sonos connect connected to an amp that is connected to 2 speakers. The amp is wired stereo to mono as im using one channel for one zone and another channel as another zone. Not sure why this is happening.

12
D
6 years ago
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jmurfyContributor I
asked in Advanced setups
Will a Niles SI-2150 Amplifier Auto Sense a Sonos Connect

I have reviewed numerous posts on this subject, but have yet to find a definite answer. I've spoken to Niles and Sonos and neither can say if it will. I currently have several Sonos Components. I have Definitive Technology AW6500s on my patio and Definitive Technology DI8Rs in the kitchen. Both pairs are powered by separate Connect Amps, and sound great. I have a pair of Niles RS6SI rock speakers on another Connect Amp. The Niles rocks sound great, but seem power starved at louder levels. I have these by my pool connected with 100-125' of 12Awg. I have been offered a pair of Niles RS8SI rock speakers, and I know these will require more power. So, to do this I just ordered a Sonos Connect and a Niles SI-2150 amplifier. With the Sonos Connect connected to the Niles amp with RCA, will the Sonos Connect activate the Niles amp's audio sensing? I've read a few posts saying it will, and some saying it won't. My components are in a closet and I don't want to have to power the amp on/off ma

12
K
6 years ago
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amattasAvid Contributor I
posted in Advanced setups
Firewall Rules - High Numbered Ports

I'm trying to put my Sonos network in its own VLAN (security and better multicast control), however, I've noticed periodically I'm getting blocked high port number connections back to by devices running the controller software. My firewall rules are configured to allow established and related connections, but for some reason these connections aren't being considered as related. Does anyone have any idea what they are? It doesn't seem to be affecting the network at all dropping them. Jun 20 16:19:57 SecureGateway kernel: [LAN_IN-2008-D]IN=eth0.200 OUT=eth0 MAC=80:2a:a8:cd:52:61:5c:aa:fd:e5:7d:fc:08:00:45:00:00:3c SRC=10.2.1.253 DST=10.0.1.16 LEN=60 TOS=0x00 PREC=0x00 TTL=63 ID=0 DF PROTO=TCP SPT=1400 DPT=58735 WINDOW=5792 RES=0x00 ACK SYN URGP=0 Jun 20 16:20:20 SecureGateway kernel: [LAN_IN-2008-D]IN=eth0.200 OUT=eth0 MAC=80:2a:a8:cd:52:61:b8:e9:37:88:fc:00:08:00:45:00:00:3c SRC=10.2.1.245 DST=10.0.1.16 LEN=60 TOS=0x00 PREC=0x00 TTL=63 ID=0 DF PROTO=TCP SPT=1400 DPT=58885 WI

6
J
6 years ago
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rockmanContributor I
posted in Advanced setups
Network Loop and broadcast storms with Sonos

I was at a Sonos Training event today and was told if I connected multiple Sonos Connect Amps located in a closet or rack to an unmanaged switch via Ethernet cable I was fine as long as I didn't daisy chain the cat5 cable from Connect Amp to Connect Amp but connected a single cable 5 cable from each connect amp to the switch. The sonos trainer said daisy chaining would cause a loop and broadcast storms. Then an hour later I sat through another vendor training that warned if you connected two connect amps to a switch with single cat5 each they would cause a network loop because they would still communicate through the wireless mesh cause network loop creating broadcast storms. I also forgot to ask what if I had 4 Sonos Connect amps connected via single cat5 each to unmanaged switch, 1 boost connect to switch, 2 playbars connected via cat5, 2 paired Play1 connected wirelessly, and 1 Sub paired with Playbar connected to network by Cat5 cable to switch. Have I created a problem?

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R
6 years ago
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craig3456Contributor I
posted in Advanced setups
Network matrix assistance

Hi there, I'm new to Sonos and have recently installed 4 devices (2 x connects and 2 x Ones). I've had the occasional blip in playback so have run the network matrix which I've attached. My wifi signal is very strong in all areas - I've got hardwired repeaters in my roof directly above all the Sonos devices. I havent hard wired any of the Sonos devices to the network yet as this would involve taking a cable down from ceiling. What I'm interested in understanding: - should I start with hard wiring a Sonos device or is it better to go with a Boost? - if you go with a Boost does that mean that Sonos then only works via the Boost? If so then I'd probably need multiple Boosts. Any advice appreciate. thanks.

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Stanley_4
6 years ago
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mdaniel00Contributor I
posted in Advanced setups
No Sound from Computer when HDMI through TV

I have my computer hooked up through HDMI into the TV. The TV is hooked up to my Sonos system through digital audio optical output from my playbar (also have 2 play 1s). Computer settings are set to send sound through HDMI. The TV settings are set to play through the External Speaker (sonos); however my computer sends sound only through the TV's internal speakers. All my other devices (Chromecast, Roku) play audio through the Sonos system which are both through HDMI. For some reason, my computer will not do the same. Any advice is appreciated. TV: Samsung 8080 series

1
Airgetlam
6 years ago
M
Michael BenderAvid Contributor I
posted in Advanced setups
Can't bring up WiFi (ath0) on CONNECT:AMP

Some time ago, I turned off WiFi on one of my CONECT:AMP players by doing: [code] http://192.168.7.248:1400/wifictrl?wifi=persist-off [/code] This worked, and had the side effect of this player having empty rows and columns in the [I]Network Matrix[/I] view. Today I wanted to turn on WiFi in that player again, so I did: [code] http://192.168.7.248:1400/wifictrl?wifi=on [/code] got the radio buttons, selected [I]On[/I] and pressed [I]Submit[/I]. I then refreshed the status page, and saw that this player's entries in the [I]Network Matrix[/I] view were still blank (but the player itself was listed as before). Looking at [I]ifconfig[/I], I saw that [I]ath0[/I] was not listed: [code] running /sbin/ifconfig br0 Link encap:Ethernet HWaddr 5C:AA:FD:E3:EF:06 inet addr:192.168.7.248 Bcast:192.168.7.255 Mask:255.255.255.0 UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:1975 errors:0 dropped:0 overruns:0 frame:0 TX pa

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Ryan S
6 years ago
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yian77Contributor I
posted in Advanced setups
Whole House Audio Setup Help

Hi everyone, I am building a new house and I have 4 zones, I will pass wires to a central location. Kitchen + tv area, dining room, basement room and pool area. I already have most of the speakers 2xB&W 603, 4xB&W 601 and I will need to buy the pool outside speakers. I want to use sonos but buying 4 connect amps will cost 2100 Euros. I don’t really want to have independent music in every zone my major concern is to play the same music in all zones like a party mode if I want to. All equipment will go in a dedicated room in the basement. I was thinking of buying two Yamaha avr or two Denon avrs with 2 zone functionality like a Denon x2400h that can be fully controllable with the app and add two sonos connect on both avrs. This way I have 4 zones. One zone or two zones out of 4 have the possibility two play 5.1.,the two sonos provide two different zones that I can play different music or play the same music in all zones and I can also play in the 4 zones different music, two zones

0
Y
6 years ago
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crcairnsContributor I
asked in Advanced setups
Hooking up my Connect to my Marantz SR5010

Can’t seem to get the Sonos Connect hooked up properly to the Marantz AV Surround Receiver. Using red and white cables audio out from Connect to Audio In on Marantz. I’ve tried the CD, DVD, inputs but I cant get it to work. Marantz has the Cable box, Apple TV connected to it along with surround sound speakers for family room and Zone two driving 4 outdoor speakers all non Sonos speakers. Sonos speakers are in three bedrooms. Need some help please!

2
C
6 years ago
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