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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26713 Topics
M
mmurphy10120Contributor I
asked in Advanced setups
Mono sound from Connect Amp

Is it possible to produce mono sound (not stereo) from a Connect Amp? My house has existing in wall/ceiling speakers without dual voice coils, and one speaker per room is my situation. So in stereo, either the Lt or Rt channel would only be broadcast to that room.

3
Stanley_4
6 years ago
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lajz99Contributor I
posted in Advanced setups
Planning in-ceiling system w Sonos Amp

I am currently in the process of building a house and am planning on using 8+ Sonos Amps to power my in-ceiling and outdoor speakers. I will also have Playbars on all of the TV's in the house. All amps will be housed in a rack in the basement and will be powering Monitor Audio C265IDC speakers in the following "rooms" - Kitchen (2 speakers) - Morning Room (2 speakers) - Library (2 speakers) - Dining Room (2 speakers) - Basement Bar Area (2 speakers) - Basement Open Area (4 speakers) - Basement Play Room (2 speakers) - Outdoor Patio (4 speakers TBD) [b]Does anyone else have any similar plans?[/b]

5
L
6 years ago
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pscannielloContributor I
asked in Home theater
Vizio P50-c1 - no TV sound from Beam

I'm not able to get TV sound from the Beam with the Vizio P50-C1. I'm connected to the Sonos via HDMI-1, which is the ARC connection. I've also tried with Optical and still no sound.

2
P
6 years ago
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Nic_BonContributor I
posted in Advanced setups
Spotify skipping in the middle of songs

763076029 Spotify music skips to next song before it ends

6
jrmclaughlin
6 years ago
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quipmasterContributor III
posted in Home theater
Sonos beam with tv without HDMI ARC or optical

Hi, I am interested in making sure that I can use the Sonos beam with my hdtv. My tv does not have either a HDMI ARC or optical. However, I stream my content with an AppleTV. Can I use an HDMI ARC converter to use the Sonos beam on either my hdtv or AppleTV. If it helps, my tv serial number is 37MF231D/37 Magnavox. Phillips-Magavox calls it a legacy tv. Any help is greatly appreciated. Thank you.

8
Airgetlam
5 years ago
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JonBigTellyContributor I
posted in Advanced setups
Problem with Wired and Wireless set up

I have a 15 Zone Set up where the majority of devices are Hardwired with the Wireless turned off. I had a Playbar also Hardwired with wireless on which was connecting wirelessly to the 2 play 1 rears and also the other wireless devices on my network. Problem I have been having is Network Storms that render my entire wired network useless until I remove the Playbar from the equation meaning none of the other wireless devices work. The Wireless system is SonosNet so am trying to change it to connect to my home wifi but when I go to Settings, Advanced settings, Wireless setup and connect one of the remaining wireless devices to an Ethernet cable and therefore the Network the players become available but I get the following message Alternative Setup, there is a problem configuring Sonos to work on your Wireless network. you will need a boost or a speaker permanently connected to your Router to use your Sonos system This is with the Wireless device connected via Ethernet , any idea

5
M
6 years ago
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greggw1882Contributor I
posted in Advanced setups
Drop out out right side of play 5 stereo pair when using uncompressed line in

I currently have my TV playing through the line in to the left hand speaker in a play 5 stereo pair. I have not been able to successfully troubleshoot the issues I am experiencing with drop out on the right hand speaker. Initially I had the TV playing through a play base, via optical input. I subsequently bought the 2 play 5s and grouped them with the playbase. I then realised that they provided better sound than the play base so the playbase was moved upstairs and I used the line in input on the left play 5. As soon as I did this I experienced intermittent drop out on the right hand speaker. I have connected the lift hand speaker via ethernet cable to see if that fixed the issue. Unsuccessful. I restarted every sonos item in the house, left play 5,right play 5, connect amp, and play base. This appeared to work for a short time but the problem has returned. I have tried allocating specific ip addresses to each item to try to minimise cross over. Can I submit a diagnostic for some te

4
G
6 years ago
E
EE1927Contributor I
asked in Advanced setups
Can I use Sonos One as front left and front right with Sonos Beam?

I am pursuing a 5.1 surround sound set-up for my medium-sized game room. I plan to get a Beam and Sub as well as an Amp to power two in-wall rear speakers. I know that the Beam can output front left and front right in addition to center; however, I am curious if it is possible to 'boost' the front sound by getting two One speakers for front left and front right while also using the Beam. I understand that the Playbar may be a better option for front sound but I like the look of the Beam better and want the HDMI ARC functionality found in the Beam. I simply ask if it is possible to set up my front sound with a Beam and two One speakers (and still have it sound as it should), not whether it is practical or what others would do.

5
melvimbe
6 years ago
A
ashsonosContributor III
posted in Advanced setups
Best Audio Codec on Sonos Playbar & 2x Play 1's?

I'm looking at different audio codecs for a media file download and would like to know which one is best for the Sonos system t get the best sound quality out of it. Options I've seen are DD+, AC3, AAC, MP3 etc. Would I be correct in think DD+ Dolby Digital Plus would be the best one?

2
K
6 years ago
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mgbatorContributor I
asked in Advanced setups
iPod dock functionality discontinued: alternative set ups

I have a dock and iPod classic running in a multi room setup (3 Connects + Playbar and some scattered :1s). When the dock stops working (as per 9/13/18 Sonos email), I guess I’ll hook it into a Connect via the line in. A few questions for this with more knowledge than me (everyone). I’ll lose visibility of what’s playing and control of the iPod through the software? Does it matter which Connect gets the Line In? All will be able to see it? If I dock the iPod in a DAC bypass dock (Onkyo), run the digital out to a stand-alone DAC, then DAC-out to the Connect, am I just D-A-D-Aing the signal? (I don’t want to get into a DAC debate here, that’s well covered elsewhere, please, I’m just trying to understand the signal path). Don’t see any reason to convert the signal multiple times...but I do like to bypass the internal DAC in the Classic. Sorry for the newbie questions, help appreciated.

4
B
5 years ago
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MikeConnellyEnthusiast II
posted in Advanced setups
Advanced Sonos Wireless Network Configuration Using Sonos Beams

Previously, I described how you can add Sonos BOOSTs to your Sonos system to extend the range and enhance the robustness of SonosNet, the wireless networking protocol used between Sonos speakers. https://freetime.mikeconnelly.com/archives/6050 With the release of the Sonos Beam, we have updated our Sonos system. Now, we have a more advanced network topology that uses multiple Ethernet-connected Sonos Beam soundbars for better Sonos wireless coverage. This approach: -- provides significantly greater wired line backhaul to your SonosNet network, shifts the majority of your Sonos speakers to 5Ghz, freeing spectrum in 2.4Ghz for your remaining Sonos speakers, and isolates each room with a Sonos Beam in its own wireless ‘sandbox’ -- shifts the majority of your Sonos speakers to 5Ghz, freeing spectrum in 2.4Ghz for your remaining Sonos speakers, and -- isolates each room with a Sonos Beam in its own wireless ‘sandbox’ For more details, please read here: https://fre

3
M
5 years ago
Derek Erb
Derek ErbContributor I
posted in Advanced setups
Lock Sonos system after hours

We have Sonos set up in a restaurant which closes at 21:00 and the agreement with the neighbours is that "noise" will be minimal after that time. Is there some way to block access or music playing to the Sonos system between specific hours (say 21:00 to 08:00)? Is there some way to at least make access to the system password-protected between specific hours? Many thanks for your assistance, suggestions and ideas.

5
Chris
6 years ago
RobStaal
RobStaalContributor I
posted in Advanced setups
Sonos boost mesh network

I am a bit confused, i have a boost and all my sonos devices are wireless connected to it via sonosnet. In some mesh systems like velop you can wire some extra components and the cable is used as a “backup” I always thought that with sonosnet you can only have 1 (boost) wired to the router, but now i hear you can also have some speakerswired to it. Was there a change in the sonos mesh system that i now can use a “wired backbone” ? Thanks Rob

8
G
5 years ago
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RFXmusicContributor I
asked in Advanced setups
play:one issues

Set up a “sound system” at the office here and in purchased a Sonos Connect and 4 Sonos play:ones (Note: connecting directly to the router/modem is NOT an option at the office) Current set up is: iPad running the Sonos app > to the Sonos connect > transmitting to the 4 Sonos:ones across the office The usualproblem: 1) occasionally one of the speakers will drop off the WiFi at random 2) any time the app gets updated we’ve got to go around and re-add the speakers and connect to through the Sonos app, as if the updates kick off the speakers. The current problem: while attempting to re-add the speakers/connect to continue the service nothing adds the speakers will do their usual thing, the green light appears and when the two buttons are held down and the chime is sound, the green light goes to either a solid red/orange or a flashing red/orange led Help would be very much appreciated - thank you

10
R
6 years ago
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MJK101Contributor I
posted in Advanced setups
No Surround Sound - Panasonic VT60 HDMI-ARC

I am trying to setup Surround sound on my home theater system. I have a Sonos Beam, Sub, and 2 rear speakers hooked up through a Connect:AMP. My television is an Panasonic VT60 which does have HDMI-ARC. I have my X1 cable box plugged into my TV into HDMI port 1, and the sonos plugged into the the TV HDMI Port 2 (HDMI-ARC port) but only Stereo sound is being output to my home theater system. I have enabled the settings in the TV (Viera Link) for ARC functionality. I have searched in various settings in the X1 Box, the TV, and Sonos settings to get surround working and nothing seems to work. From what i have read the TV should passthrough Dolby Digital. Any assistance would be appreciated.

8
Ken_Griffiths
5 years ago
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tbaker08550Contributor I
posted in Components and Architectural
Imported playlists with special characters - why can't Sonos read them correctly?

In my music library (on a Synology network server) I have many folder and file names with special foreign language characters. When Sonos scans my music library it reads and displays all the characters just fine on any Sonos controller. However, when I create and export playlists for this library (via MediaMonkey), the playlist files look fine in Windows Notepad but Sonos can't display them correctly, and the playlists don't work, since (I assume) the playlist entries don't match with what Sonos knows the file names to be. I have tried exporting the playlists in various encodings (ANSI, UTF-8, and Unicode) and while they all look fine in Notepad, none of them work. I should make it clear that for playlists referring to music files WITHOUT any special characters, Sonos work with both my ANSI and UTF-8 just fine - these work the way they are supposed to. But Sonos chokes on special characters in imported playlists no matter how I encode them. Is there a way around this besides

16
K
4 years ago
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RustiCofredContributor I
asked in Components and Architectural
Keeps cutting out

How can I stop this. Bought $6,000 worth of gear and not working properly.

178
Corry P
3 years ago
S
SammyyyContributor I
posted in Advanced setups
New Router- Incorrect password

recently changed internet service. While reentering new service I put in an incorrect password. Now i can never get service. There doesnt appear to be a way to reset the password as the account has never been set up.

1
buzz
6 years ago
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rossetylerContributor II
asked in Advanced setups
Let me choose how Sonos measures path cost to match that of other participants in the Spanning Tree Algorithm (e.g. eero)

I have recently added an eero Pro Wifi System to my network to improve my wifi performance and replace my ISP router. Unfortunately, there are some Spanning Tree path cost issues between my switch, eero and Sonos devices that I can not resolve. My existing network topology consists of a single core switch with a link to the internet router and multiple links to access switches which are distributed across the rooms in my house. Devices that can be are all wired to these access switches. Some of these wired devices are Sonos Zone Players. Sonos supports its own wireless mesh system so that owners only have to wire in one such device and all the others will be reached wirelessly through that one. However, I have wired all but one of my Sonos devices because wiring is faster and more reliable than wireless. This Sonos wireless infrastructure supports standard Layer 2 bridging with the switches they are connected to. This introduces loops in my network which must be addressed with

7
R
6 years ago
U
User584043Contributor III
posted in Speakers
Speakers Out of Sync

Hi, I have 9 speakers throughout my house, but I primarily listen to three of them grouped together in one open area of the house. It is a PlayBar, Play:5 and a Play:3. The last week or two I have noticed them getting out of sync...it seems to be primarily between the Play:5 and the Play:3. I have made sure everything is updated. If I break up the group and then regroup them, it solves the problem. But within an hour or two, it seems to happen again. I submitted a disagnostic this morning just a few minutes after it happened: No. 1605026303 Thanks in advance!

12
Jeff S
5 years ago
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aaron.shapiroContributor I
posted in Advanced setups
Boost Needed for Warehouse?

Hey All, I am operating 5 or so Play 3's across a 10k sqft warehouse. We have one Play3 plugged directly into our Eero network and have gotten better performance doing that, but are still having some speakers drop off. My question is: Do we need a boost? Two boosts? How many boosts would you suggest?

12
A
6 years ago
A
AndreasHennumContributor I
asked in Advanced setups
Feature Request: L-PCM support via the HDMI input for Beam

Seeing as the Beam has an HDMI input, I'd like to request adding support for 5.1ch L-PCM. If you could please add support for this, it would warrant an instant buy for me, as I am among the 20+ million current Nintendo Switch owners, a console which unfortunately only supports surround sound via L-PCM. If other posts on this and other forums are anything to go by, I'm sure adding such a feature would further the demand for the Beam. I hope you'll consider this. Thanks!

10
controlav
5 years ago
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Noble101Contributor I
posted in Advanced setups
Player disconnects and cant relocate connect

I have a Sonos Connect connected via Cat-5e to a Netgear GS748T switch, which also my computer I use to run the sonos controller software off of is connected to via Cat-5e. Firewalls is set to whitelist all Sonos traffic however randomly but often enough to have me write this the controller software will disconnect from the Connect than it states "unable to locate a connect". I can only reconnect it once I reboot both the computer and the Connect. This is really causing an issue. Im a Sys Admin by trade but I cant see any issues from networking side or the computer side.

11
N
6 years ago
User884294
User884294Avid Contributor I
asked in Advanced setups
Sporadic dropouts - Matrix - Wired Devices showing as Tertiary

Hi all, Been delving into the 'Matrix' to find a cause for the sporadic dropouts we sometimes have here. Circa 19 devices in the matrix and each showing as tertiary (everything shows as tertiary) which I believe means wireless when we have 4 devices wired (including a boost) Devices include a mix of ZP120, ZP100, Play 1, SONOS One, Play 3, Play 5 Gen 2 There's no 'Root' device showing in the matrix, I assume there should be? I've just tried to change the zone wired into my router/modem to 'Root' via advconfig.htm followed by a reboot. In fact tried several times with no joy. Is the lack of a root my issue? House renovations are currently on hold, which is a shame as I was going to run cabling around the house. It would be good to limit the dropouts until then though. Apols for the quality of pic [img]aa8ab8e5-73e9-4dc9-976a-82acaa4e1811.png[/img] Thanks

8
User884294
6 years ago
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Delta Tango FoxtrotContributor I
asked in Advanced setups
One Queue From Multiple Devices

Is there a way for multiple poeple in the household to be adding songs to the same queue? For Example: Adam is playing music from his Iphone/Sonos Player using his spotify acount and Bob and Charles want to add thier own songs to the current queue on the Sonos Player from thier phones using thier personal Spotify Accounts. Is there a way to do this?

2
controlav
6 years ago
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