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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26881 Topics
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AbertapelleContributor I
asked in Controllers and Music services
how did the app get so bad?

how did the app get so bad?  can anybody tell me how to delete a song from the queue?  and how can i sort albums under the artist?

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3 months ago
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tmessyContributor I
asked in Speakers
Minimum Volume STILL to loud. Yes, I've messed with every single setting.

On my Sonos Ones, the amount of volume at 1% is wayy too loud to be 1%, but then if tiu try to get the volume ANY lower it just drops off to nothing.Not at all being "that guy" but this 1% sounds more like a honest 10%. And thats if I change every limit volume setting, turn on/off loudness, adjust the EQ every which way, and even change the output of audio (Dolby, pci, DTS, etc.).The ONLY solution I have found is to just use my Sonos roam instead. No, I am not complaining about the volume being too loud, I'm just confused as to how loud 1% volume is, when the next step is No sound output.Like imagine your phone dying at 12% every time. But always showed 12%.Or like either being able to only squeeze a literal HANDFUL of toothpaste out of the tube, or nothing at all.Just does not seem right at all..  (still a problem, over a year later) 

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3 months ago
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MannessContributor I
asked in Controllers and Music services
Sonos youtube not pulling up my account data/music - I have tried and tried

Hey everyoneI have linked my gmail account to SONO's. Problem is no playlists or any music comes up - i think becuase i have a youtube profile, within my gmail account, and SONO’s is pulling data from my gmail account, but not the youtube profile, if that makes sense. Within my Gmail account I have a youtube profile. When I open SONO's to play yotube music it pulls my gmail account, because that's the email that it is registered to, but doesn't pull my youtube profile associated with the account, thus no music/playlists are available. I can't figure out how to move my youtube profile back in to my gmail account. I cant figure out how to load my youtube account in sonos.I am going to get YouTube Premium, because i have a lot of saved music and playlists on youtube, but want to make sure this works first.

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3 months ago
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jmoral19Contributor I
asked in Speakers
Sonos system segregating speakers into two diferent households

Without my intervention, the Sonos system by it self separates half of my several sonos speakers into another household (under same wifi) so the result is that through the Sonos app I can not see the speakers that were segregated into this new household.It is the second time this happens to me in the last month, and prior occasion I had to reset all the speakers that had gone away to the system created 2nd household and repair them to my original household. What can be done to prevent this from happening?What can be done to re group all speakers into one household without going through the pain of reseting?. Thank you

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3 months ago
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TinuzContributor I
asked in Speakers
is it possible to control the volume of the whole system by touching the hardware volume buttons

I have the sonos move in the kitchen and when i contol the volume with the hardware volume buttons only the sonos move gets louder and louder. Would be Nice if there is an option to increase the volume of the whole sonos system (instead by using the app) !

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3 months ago
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AndyNewhamContributor I
asked in Speakers
AUX to HDMI

Hi all. I have a sonos beam G1 connected to my TV via HDMI at the minute which works fine. We lovr karaoke and i would love to connect it all up.. so far i have the audio from the TV into my microphone mixer via arc. This pulls the tv audio and mics together (usually use youtube on tv to play the tracks) if i put headphones into audio out jack i can hear it all and sounds good. I then removed the headphones and plugged in a aux to phono... which went into an HDMI converter then on into the beam but the beam just doesnt play anything. The source comes up as spdif but no sound. Can anyone help?

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3 months ago
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robtudorContributor I
asked in Controllers and Music services
Can't shuffle artist radio in new app

Why is the new app removing basic functionality??!!  For example when I go into Tidal on the Sonos app now and select Artist Radio I can’t add that as a playlist anymore.  I can only select individual tracks from the list!!  I can still do it on the windows app :D

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3 months ago
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ramblerContributor I
asked in Controllers and Music services
Amazon Music not working correctly

When using Amazon Music, only the first 20 songs or so can be played.When I go beyond that in My Library Of songs and try to play a song.It always comes up "something's wrong"

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3 months ago
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stevepowProminent Collaborator I
posted in Components and Architectural
Ports set to Pass-Through - but not by me!

So, I noticed today, looking the odd volume control issues I’m having, that some of my Ports had been set to Pass-Through rather than Fixed.  I didn’t do it, so it must be some glitch from recent firmware updates.  These things have been fixed since forever.So, Heads UP! Check your fixed volume components to make sure they still are FIXED!And no, this won’t solve the laggy volume control response from the app unfortunately.

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3 months ago
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a9979Enthusiast II
asked in Controllers and Music services
Spotify playlist limit

Does anyone know when the 50 Spotify playlist limit issue will be resolved? Ever since the “update”, I can’t see all of my Spotify playlists using my iOS devices. 

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3 months ago
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MagictwangerEnthusiast II
asked in Portable speakers
Sonos Roam auto turn on

I just bought the Roam  auto charging device….No issues and am a very happy Sonos user, having a few other Sonos products.My question is, after I use the Roam, I turn it off and place it on the charger. It automatically turns itself back on….Two white lights. I figure this is normal but, do I have to keep turning the unit off if a few seconds later it’s going to turn back on, while on the charger. Can I leave it on all the time?I’m assuming leaving it on will be OK? Thanks in advance.

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3 months ago
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Disappointed angry swedeContributor I
asked in Speakers
Alarm starts 0500 every morning

Last week every morning at 0500 sonos (ikea symfoni) starts to play some Toca Toca song on high volume, This in my daughters room. I recently installed the windows app due to thats were it was possible do alarms settings, but there where no alarms listed, so there was nothing to remove. Not that I added any alarms before either…And then the usual the app has gone really pore, wants to reinstall system each time you open it, but forgets it after some seconds, but still it takes me one minut every night to start here bedtime e-book at the correct volume.I wish the speaker was newer so I could returned it and purchased another brand. Not a premium prized brand with this pore software.

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3 months ago
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Thomas _noContributor I
asked in Speakers
cant change WiFi

The app want allow me to Change WiFi. Everything works with ethernet cabel, but when i try to go into to setting on the app to Change WiFi, it searches for Devices and suggest devices i dont have. It cant find my devices.  What to do ?   

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3 months ago
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JDallasContributor I
asked in Controllers and Music services
Phantom playlist breaks Lutron remote

I use Lutron Pico audio remotes to control my Sonos devices. The Lutron app allows you to select a speaker and a Sonos favorite to play, which is stored on the remote’s favorite button. A couple of weeks ago the Lutron app began displaying a Sonos favorite that no longer exists. The favorite can’t be deleted or removed using the either the Lutron or Sonos app.This is an issue because the phantom playlist has broken the playback functionality from the Lutron audio remotes. The remote is designed to cycle through your saved favorites and the system will stop playing (or won’t start playing) when it comes to this non-existent playlist.I’ve contact Lutron tech support and they weren’t able to help. There must be some way to get rid of this ghost playlist.

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3 months ago
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Sreinert63Contributor I
asked in Home theater
app upgrade not working/cant get to work!

We use our Sonos on our living room tv for rich excellent sound no matter what we’re watching. Since the app update I cannot easily find the tv button and get it fully functioning, arc, sub and 2 wireless ONE SL’s the wireless rears.   Sometimes takes 10-20 min to get it to pop up and function! Very frustrate and tired of this!  Solution???ScottLincoln, NE

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3 months ago
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Dean522Contributor I
asked in Headphones
Sonos Ace

My headphones are only providing noise on the right hand side.  It was fine, then after charging, the left had side completely dropped out.  Another frustrating Sonos experience.Edit: - And now it is back to normal!!

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3 months ago
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Toni SerraContributor I
asked in Speakers
conexiones sonos connect

Con la S1 teníamos la opción de decidir cuando tienes instalado un Connect, cada vez que recibe una señal, se envía directamente esta señal a un altavoz predeterminado. En la S2 no encuentro esta opcion. Tengo instalado un Connect conectado a la salida de audio de la tv de mi habitación. Tengo instalado en el cabezal de la cama dos play1. Automáticamente cuando enciendo la tv, con la S1 se conectaba el sonido de la tv a estos altavoces. Con la S2 tengo que activar el sonido desde un móvil o tableta cada vez que enciendo la tv ( antes lo hacía automáticamente ) …Alguien sabe como lo puedo hacer ? Moderator Edit: Google Translate- With the S1 we had the option to decide when you have a Connect installed, every time it receives a signal, this signal is directly sent to a predetermined speaker. In S2 I can't find this option. I have a Connect installed connected to the audio output of the TV in my room. I have two play1 installed on the head of the bed. Automatically when I turn on the TV,

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3 months ago
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switchbContributor I
posted in Controllers and Music services
Dev approach is lean?

Lean is a terrible approach hopefully you’re not using it with your devs - it’s the only reason I can possibly accept that could result in the mutant crap you released as an update to your app….what a disaster. Fix up chums!  

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3 months ago
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SJS315Contributor I
asked in Home theater
Arc and Sub sound quality just declined

My Sub and Arc doesn’t sound right. Like it’s missing mid base or something. I’ve unplugged them several times and and tried retuning the system. It is paired with Surrounds FYI. I have the base all the way up just to get some depth from the system, where it use to sound great with everything at 0 after a retune. Did the update do this?

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3 months ago
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jemrussellContributor I
asked in Controllers and Music services
recent software update

why can I no longer add to my albums and my playlists. Saving only to favourites is hopeless- no grouping to music genres, individual artists. if it ain’t broke…

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3 months ago
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SteinTromContributor I
asked in Components and Architectural
Several Sonos locations

I have installed Sonos in several houses. Each time when I arrive from one location to another, the app has to reconnect manualer. In earlier verson it connected seamless without doing any manual operation each time.Any tips or suggestion for improvement?

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3 months ago
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petersajContributor I
asked in Speakers
not detecting speakers

Speakers not Detected after latest update.

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3 months ago
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FL245Contributor I
asked in Home theater
Dolby Atmos via pair of Era 300

Hello, I recently bought a pair of Sonos Era 300. I use them on my LG TV connected to an Apple TV 4K as a Stereo pair positioned on each side of the TV.I was wondering if there is any way to produce Dolby Atmos sound via such setup for movie and/or music? Is it actually possible to get Dolby Atmos via AirPlay at all? Thanks for your help in advance!

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3 months ago
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Par AhrenContributor I
asked in Controllers and Music services
Sonos app hanging (spinning) forever

HiWith the new v80.nn.nn app nothing seems to work. Is it possible to go back to the old version? Problems before update today (v80.03.06)Have to login every time I start the app Content is not loading Problems searching  App really slow Problems now v80.03.07App doesn’t load content just grayed icons spinning  When I start the app I can press the user button at top right of the app I sometimes the the login button The an’t press any buttonNow I removed the app and removed all local data and reinstalled it and now it start so I will try again.  Good to inform customers that you may have to remove the app and all data to make it to work!

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3 months ago
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DEGOUETContributor I
asked in Controllers and Music services
Sonos app

La nouvelle version de l’appli sonos est une catastrophe :Des problèmes de délais énormes entre l’appli et les enceintes. Un réglage du son sur plusieurs enceintes parfois très compliqué tant les commandes ne réagissent pas instantanément. La lecture des top titres limitée au seul titre sélectionné (les titres suivant ne sont pas lus) Depuis un titre en lecture, les recherches d’album ou d’artiste sont impossibles.Bref, j’en suis à me demandé si il n’y aurait pas une autre appli développée pour l’utilisation de mes enceintes sonos, quelqu’un saurait ?Y a t il moyen de recharger l’ancienne version de l’appli ?Quelqu’un sait quand sonos prévoit de nous livrer une appli digne de ce nom ?Et ça dure déjà depuis trop longtemps… Merci de vos retour sur ces sujets Moderator Edit: Google Translate- The new version of the Sonos app is a disaster:Huge delay problems between the app and the speakers. Adjusting the sound on several speakers can sometimes be very complicated as the controls do not r

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3 months ago
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