Skip to main content
  • Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26720 Topics
D
Doug SharpContributor I
asked in Controllers and Music services
products no longer on app

Only one of my 4 speakers is on the app 

0
D
4 months ago
M
Markd9Contributor I
asked in Speakers
Problem playing on speakers

So I haven’t come across this problem before. I recently bought a new era 300 I just did all the set up and added to my system. It will not play music by it self.  I have to start playing music on another device and add the new speaker to it to get it to play.  And then once it’s playing if I unselect the other room it wilL shut off the new speaker.  Now if I start a group with the new speaker and add something to it.  It will not work.  It has to be added secondly to another group for it to work. I have never had a problem like this. Has anyone ever heard of a problem like this 

0
M
4 months ago
M
MichaNbgTrending Lyricist I
asked in Controllers and Music services
unable to add any music service account

Since the new update, I‘m unable to add any new music service account to my Sonos setup. If I try to and authorize Sonos, the App just responds with an „unexpected error“. I tried it with TIDAL, Apple Music and YouTube Music. On iOS and Android. as my family moved on to a new streaming service and I want to add the new TIDAL accounts of my wife and my kids, this behavior is more than just „annoying“anyone any advice?  Funny, with the macOS App, I was able to add TIDAL Accounts to Sonos. But if I want to add Apple Music, Sonos tells me, I have to use the iOS or Android apps for that. But the iOS and Android apps tell me about “unexpected errors”, when I try to… it's enough to make your skin crawl Moderator edit: combined posts

0
M
4 months ago
P
Philbr58Contributor I
asked in Portable speakers
Any recommendations for alternative speakers?

Really upset that I can't get my Move 2 to work with Tidal.I went through the nightmare of creating a new Sonos account in order to get some sound out of the speaker. It now limps along with Spotify but Tidal was what I bought the thing for. Is there another speaker that works?

0
P
4 months ago
M
MeglmtContributor I
asked in Components and Architectural
Port and Onkyo TX-NR6100

I am playing Spotify - casting from an iPad to the Port. The port is connect to my Onkyo via analog ¼ in cables.   I can’t control the volume from the receiver nor from the Sonos app .  It says if is controlled through Sonos.  So do I just accept whatever volume it decides to play ?    The useless  fixed, variable and pass-through settings on the Sonos app seem to have vanished.  I’m not quite sure what the “ expected” behavior is supposed go be - but this is an ongoing issue that only seems to be getting worse!    

0
M
4 months ago
P
phildirt3Trending Lyricist I
asked in Portable speakers
Sonos roam sl and terrible app update

Spent some time on chat with a fellow that said he could help me. I cant add this roam to my system. He said their was a problem with my software in the unit itself and would be fixed “soon” . Does that mean they tring to fix mine individually or the system as a whole?

0
P
4 months ago
B
bramlaurensContributor I
asked in Controllers and Music services
Symfonisk issues after app update

This week our Sonos app at work got updated (iOS 80.01.30) after which all of the Symfonisk bookshelf speakers we have in the building dissappeared from the app.After that I tried factory resetting them and reconnecting them but now I can't even get them to finish setup in the app.It goes past the initial connection phase with the audio pin just fine but after entering the WiFi password it hangs on "connecting”. After this it says it finished connecting but with a sidenote that currently the speaker is not visible in system settings. It then asks me to reboot the speaker and then check system settings again. I have rebooted it multiple times and restarted the entire process multiple times but I keep getting stuck at the same point.Other users with the same issue seem to be helped by using the windows or macos app to update the speakers but for me it says the system is up to date on both windows and mac.Any suggestions? Quite dissapointed in this and we now have 6 unusable speakers.

0
B
4 months ago
A
ATX8546Contributor I
asked in Portable speakers
totally frustrated

The system was not finding my roam/move then I read that I needed to upload the new app version. Did and it continues not able for find my roam speaker. I have gone through all the step by step to connect. After several attempts it connected. BUT it continues to happen again and again. Today the system not only can’t find roam but the selected music will not turn off in an other rooms!!

0
A
4 months ago
A
ArcadiaContributor I
asked in Home theater
connecting Beam 2 to cellular data. no wifi available

Is there anyway to connect Beam 2 to cellular data without wifi? 

0
A
4 months ago
D
DickydickContributor I
asked in Speakers
new update not good

Since I upgraded to the latest Sonos app, when I stream Apple Music through the Sonos app onto all of my speakers, randomly multiple of them will drop, and I cannot figure out how to get them to rejoin the stream. 

0
D
4 months ago
M
Mike TimmisContributor I
asked in Controllers and Music services
legacy favourites

Since the new app took over I have a dozen 'lagacy favourites' which don't work and I can't find any way to delete them from the app...…any assistance would be much appreciated 😁

0
M
4 months ago
S
sat2010Contributor I
posted in Speakers
access to my personal music library

The new Sonos update is just horrible. There is no other word for it. I mainly play all my music from my personal music library - connected via lan to my nas drive.  It is now not searchable and lacks all the functionality the previous app offers.  Why has Sonia done this is baffling.  Seems tone deaf to what customers want 

0
S
4 months ago
P
Philbr58Contributor I
asked in Speakers
Sonos App with VPN

Calling all those with App problems. Out of interest, are you using a VPN? I am. For reasons I will not divulge, I am not able to disable the VPN. I wonder if the App has problems through a VPN.

0
P
4 months ago
E
EdelfContributor I
asked in Controllers and Music services
favorites

Why is it not possible to save a station from DR, livestation in favorites. I get af message that says something like “ try again” 

0
E
4 months ago
T
The AlsterEnthusiast I
asked in Components and Architectural
Something went wrong!

I see “Something went wrong” every time I use the new app now.  It is truly appalling!  How can anyone release such unfinished and untested trash.Playing a song, grouping speakers, adding a device, I’m expecting that unhelpful message every time I click now.So many bugs.

0
T
4 months ago
C
Carl-111Contributor I
asked in Speakers
intermittent sound drop out on play 1

Hi all,  First off I thought I’d go out an purchase a beam and two play 1 rear speakers for the garden room.the problem I have is that the sounds coming from both play1 have a intermittent sound drop out every now an again, there plugged in to 240 sockets in ceiling an then wirelessly to tv/beam, the internet signal is excellent so I’m thinking that’s not the problem  please help once this is sorted then I have confidence it will all work correctly, I can go out an upgrade to a new beam (gen 2) an two era 100 or 300or whatever people suggest  thanks Carl  

0
C
4 months ago
J
JWaters555Contributor I
asked in Speakers
Play 5 Gen 2

Hi there, have disconnected a play 5 from my dad’s system (with his permission) by factory resetting it as I’m taking it with me to my new house. Whilst still at my parents I have gone to set it up to get it connected to my account. I open the Sonos controller and click add to system and it comes up. It then says there’s an update so I start it. The black circle comes up in the bottom left corner. The first time it got stuck at 1/3 of the way after I left it updating for over 8 hours. I then had to cancel it as I was going to work. Tried it again and it gets maybe half way and same again just stops. One time the circle completed but the update never actually finished. I have reset speaker again and I’m still at a loss. Any ideas? As now I cannot even use the speaker at all and have no way of bypassing update.

0
J
4 months ago
D
dennis tulpanContributor I
asked in Controllers and Music services
add music

Hello. I cannot add music to my playlist in the new app. I can only replace music. Before on the old app I could do that. I am using YouTube music.

0
D
4 months ago
P
PozmirContributor I
asked in Portable speakers
Roam not working

good morning, My Ram stopped working, cannot be reset, had the same problem last year, the device was replaced. I'm from Poland and there is no contact in my language, please help

0
P
4 months ago
C
COPEDIContributor I
asked in Components and Architectural
remove device from installation

I was at a customer's this morning with a problem with a sonos amp that no longer worked ....By analyzing the system, I see that it has "transformed" into sonos connectI renamed it "to verify"I reset the sonos ampI reinstalled it and named it "living room"In the sonos system there is always this "to verify" that hangs around like a ghost and it is impossible to find an option to delete it (or even delete any other speaker)And this seems to cause problems especially when this ghost is selected ..... or in party modeAnother failure of this f****** S2 update ???? Moderator Note: Modified in accordance with the Community Code of Conduct.

0
C
4 months ago
P
Phillip LeonardContributor I
posted in Controllers and Music services
New update has rendered Sonos mostly useless

Ever since the new app update on iOS in early May, controlling my system is so frustrating I am thinking of finding a different provider (this after just updating most of my speakers just 4 months ago).All music defaults to one room. It takes almost two minutes to start playing music in a different room. Takes almost 1 minute to change a song. It takes exactly 52 seconds to change the volume.  The same behavior is happening on two different systems. It becomes very frustrating when you want to listen to something and it takes upwards of 3 minutes to play the music you want, in the room you want, at the volume you want. Note, I did not update my iPad to the latest version and the system works mostly fine. I’ve resorted to using my Bose portable speakers instead of Sonos. If the new app update is not reversed or the issues fixed soon, I will send my hardware back and move to a different provider. 

0
P
4 months ago
C
Crf450rContributor I
asked in Controllers and Music services
new app

This new update sucks. I can no longer play all my speakers at once from the tv. Does anyone know how to adjust the base levels? I have it linked to my sound bar.  I have so many other questions but I’ll start here 

0
C
4 months ago
O
OaklandJoeContributor II
asked in Controllers and Music services
Is Sonos blocking Apple Music radio stations?

I have been listening to KQED, my local NPR radio affiliate, as a radio station via the Apple Music source on Sonos for years. Now, it no longer appears when I look for it on Sonos, and the Apple Music station I had favorited in the Sonos mobile app just errors out. Yes, I can still listen to KQED using Sonos Radio as the source, but I’m not subscribed to the HD service and have no plans to do that, and the bitrate on the free version, anyhow, is lower than what I get from Apple Music, and has noticeable low fidelity digital artifacts. Apple Music’s version, when it was working on Sonos, was much higher quality and sounded great on my various Sonos speakers throughout the house.My hypothesis is that Sonos is attempting to drive subscription revenue, and has blocked KQED on Apple Music in order to drive listeners to Sonos Radio HD premium subscriptions. If this is true, it’s going to spell the end of my investment in Sonos. (I own 4 stereo pairs, including a Play5 pair - quite an invest

0
O
4 months ago
L
LisaB73Contributor I
posted in Speakers
Connecting/Playing ANY music

After the app update (and even before) I cannot play any music!!   The app loads up. The services/subscriptions appear. All my devices are visible/connected…  Once I choose a playlist or station and click the arrow button, nothing!  I consistently get the error ‘Something went wrong’This sucks!  I’ve contacted customer support who advised that Sonos is and has had issues with my connectivity with my internet carrier!  Well what the heck am I supposed to do with that!?! I’ve got a house full of Sonos devices and cannot play ANYTHING!!  Somebody!  Anybody!!! Help!!!!

0
L
4 months ago
S
ssilvermContributor I
asked in Home theater
Arc won't allow me to use my TV's audio

My Arc and Sub Mini are attached via HDMI-eARC to my Samsung TV (QE55Q80TATXXU).Occasionally, when it’s late, I would like to be able to use my TV’s internal sound to avoid disturbing others in the house who have gone to bed. However, if I try to switch to it, the Arc just takes back control immediately. The only way I can avoid this happening is by powering down the Arc so it is no longer available.Does anyone know a fix for this?Thanks in advance,Steve

0
S
4 months ago
Terms & ConditionsCookie settings