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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26362 Topics
Multiculti
MulticultiAvid Contributor I
asked in Controllers and Music services
Where is SEARCH on Sonos Controller for Mac 16.3?

Where on Earth is SEARCH field on Sonos Controller for Mac version 16.3?!?Where did it go? It was difficult enough to navigate in the darkness and small font, and now not even the Edit menu takes me nowhere with Search, what on Earth happened?On top of making a black-only-background app you take away SEARCH? If Sonos is this unfriendly to the range of normally sighted consumers I can’t imagine how unempathetic they are to the sight-disabled population!Color choices for background, when?  Font size choices for background, when? Bring SEARCH back, or else this becomes a fancier version of ipod shuffle!One can easily tell there are not anthropologists or diverse populations involved in Sonos UI-UX design. Airplay only makes it less competitive, and if that is the case I prefer changing my M.O. and switching to a less expensive speaker ecosystem. Gotta edit title of my savings fund.

0
Multiculti
2 months ago
C
CARLOS ALCANTARAContributor I
asked in Speakers
No funciona Control de voz Alexa

El iniciar configuración Voz Alexa indica  que tiene error , no se puede iniciar  el asistente de voz no te dirige a la página de amazon para iniciar  sesión,  Moderator Note - Translation by Google:Starting Alexa Voice configuration indicates that it has an error, the voice assistant cannot be started, it does not direct you to the Amazon page to log in,

0
C
2 months ago
R
Rafa OAContributor I
asked in Speakers
Sonos Move, no se actualiza en su primera vez

Hola, mi sonos move no hace la primera actualización y no he conseguido hacerlo funcionar ¿a que puede deberse?Gracias  Moderator Note - Translation by Google: Hello, my sonos move does not do the first update and I have not been able to get it to work, what could be the reason? Thank you

1
N
2 months ago
D
drew1965Contributor I
asked in Controllers and Music services
music library playlists missing

my music library on my Mac is now visible but without my playlists.  Sonos support worked for 2 hours and still no playlist.  I have a level 2 support appt. in 2 weeks.  any ideas?

0
D
1 month ago
J
jtbwck23Contributor I
asked in Portable speakers
cannot connect sonos roam

have charged sonos roamapp is picking up Sonos Roam - when I select and apply, am constantly getting the message Unable to connect. Try again later read the instructions of logging out of account, quitting the app, reinstalling the app and logging in againStill the same message of Unable to connect; Try again laterModerator edit: combined posts

0
J
2 months ago
D
DlebasContributor I
asked in Controllers and Music services
issue with controls

It is just not to the level it should beowning 20 units and the app dors not operate properly Way better at the beginning  please do something 

1
Bumper
1 month ago
toyboy
toyboyChromatic Producer II
asked in Portable speakers
2 moves in system settings but I only own 1

I was on the chat yesterday and they told me I could hide the second one but that feature is not available right now but will be coming back. My question is there a way to completely remove from my system?

2
toyboy
2 months ago
S
Spiritgirl11Contributor I
asked in Home theater
sonos ray wont connect to LG tv.

sonos ray wont connect to LG tv. ive been through diagnosics set up, but stumped each time it tries to find rv. cable in correct place, caps off , before anyone asks. not sure what else to do? The chat guy said in needed to phone . Is there another way to connect. even the tv bluetooth does recognise the speaker

0
S
1 month ago
S
SooskContributor I
asked in Home theater
Renewing topic: TV Remote, only controls the ARC's volume, not any other speakers in the group

This 6 year old topic, has not been answered yet. Could a GROUP VOLUME CONTROL ON/OFF option be the solution? Linke below:  For those super smart commenters who are going to comment “why don’t I use Surrounding and that I do not understand sound systems correctly!” or something similar :) please read the topic below first: The two topic above may be dependant! 

0
S
2 months ago
MoPac
MoPacProminent Collaborator II
asked in Controllers and Music services
Something went wrong but plays

 When I hold on an Amazon Music playlist and choose Play Now  I get the error Something went wrong…. I’m a patient guy so I wait and finally it loads ( well part of it…500 of 622 tracks ).  It doesn’t start playing; I have to do that part.  Cleared queue with old app and tried same playlist but chose Replace Queue.  No error but this time it only loaded 100 of 622 tracks.  This app is quirky. Does the same thing with Apple Music, but the number of tracks loaded varies.  Never the right amount. The tracks are all Atmos. 

0
MoPac
1 month ago
G
GeoffsonContributor I
asked in Speakers
Setting up play 1 I have taken from England to my Vietnamese home

Hi guys. I have a sonos system in England. Consisting of sub. Play bar and two sonos play 1.... I have split the system and have taken the two play 1 to vietnam.. But I can't get them to work.... I can't seem to get into settings on my sonos app. When my phone is, searching it's not finding the play 1 am I doing something wrong.. Thanks 

1
Bumper
2 months ago
F
foginwaterContributor I
asked in Home theater
Sonos Beam not working

My Sonos Beam suddenly stopped working. Voice and Alexa not working Does not connect to appleTV Does not work via Wifi DOES connect to phone / spotify / Sonos App via ethernet cable DOES NOT connect to Voice or Alexa via ethernet cableCan anyone help?  Thanks,  

1
Bumper
2 months ago
P
Park974Contributor I
asked in Controllers and Music services
adding Apple Music

Why can’t add a Apple Music to my favorite stream,I have a Beam 2 gen and stuck in a infinite loop

1
Airgetlam
1 month ago
S
Seng HwwaTrending Lyricist I
asked in Controllers and Music services
Music library cannot be set up on Mac desktop app 16.3 build 80155014

I have lost my music library settings after latest update and unable to add it back.Any tips please. 

0
S
1 month ago
U
Unsatisfied userContributor I
asked in Portable speakers
Moves missing from app software

I use the latest software. My wifi is very strong and steady. Oftewel the SONOS app does not recognise the SONOS Move products ( i have 2 Move products). What is the solution? 

1
Ken_Griffiths
2 months ago
M
mkmcandrewContributor I
asked in Controllers and Music services
Sirius

Message saying I must reauthorize Sirius but I keep getting an error when I try.

1
C
1 month ago
M
MrAllanContributor I
asked in Controllers and Music services
Disclose of (group of) speakers in the app

I have a group of speakers that clearly is on the network since it is playing my playlist - but it doesnt show up in the app ? It use to be there.Two other speakers are shown correctly in the app.

1
106rallye
2 months ago
T
Turn_it_upAvid Contributor I
asked in Controllers and Music services
Spotify playlists and music library search

Currently, only a handful of Spotify playlists show through the sonos app. Will this be fixed in upcoming releases. There was not an arbitrary limit set on viewable playlists in the old app. When will the personal music library be searchable again? Thanks

0
T
2 months ago
B
Bj1Contributor I
asked in Components and Architectural
port hook up to denon av recoever

Just hooked up and registered port and I can play music through Sonos speakers but won’t play through my demon amp to home theater speakers any help?

1
AjTrek1
1 month ago
C
CrhanlonContributor I
posted in Controllers and Music services
the app

What the heck did you do to this app???   It is so hard to use now.   It’s a shame

1
C
2 months ago
D
DaveellerContributor I
asked in Home theater
sonos arc loosing wifi connection

I have deleted and reinstalled my arc and sub, reset the router and after a little while my arc looses connection to my WiFi so no Sonos or  Alexa will work.

1
Airgetlam
2 months ago
P
peakContributor I
asked in Speakers
Sonos devices missing but Airplay works

Hi, I recently got this problem where my sonos one does not want to connect to my wifi in the app. I have tried to reboot my router and even reset my speaker a lot of times already. It appears in the app when trying to install it again, but in the end it is unable to connect to the wifi. I can play music with airplay still… so it feels like it is an app issue? Can someone help?

0
P
2 months ago
G
Geoff McGeoffContributor I
asked in Speakers
Music library - no authorisation / access from certain speakers

Hi All, I’ve been perplexed with the following problem for the last 6 months, wondering if anyone can help. I have a 12+ unit system (speakers, amps, connects etc) mainly connected via ethernet lan gradually built over 3-4 years. the music is library is on a nas box. My problem is that “all of sudden” most of the speakers are unable to access the music library even when I delete and then re install the NAS music library.  I get a “no authorisation” or “cannot access music library” message when I try. if i create a group and include one of the first speakers originally added to the sonos system the music library can be accessed.any ideas on how to solve this annoying issue thanks in advance 

0
G
1 month ago
R
RiverCalebContributor I
posted in Controllers and Music services
easier access to EQ settings

Wonderful speakers. The app sometimes works great and sometimes it’s not responsive unless I close it out and open it back up. make it easier to access Treb & Bass within the app. Make it one step instead of 2 or 3 steps. Quicker control. Not all albums are the same, need to make the adjustments accordingly. Other than that, the speakers are fantastic. 

1
Corry P
2 months ago
J
JswartContributor I
asked in Portable speakers
Unable to change locations with the new app

I have a roam that I love to bring with me while travelling. However with the new app, I am just unable to find the speaker and connect it to the new network in the airbnb.  The help page suggest I should go to the system settings, however that button is either not working, or bringing me to the same page where I can add m speaker to the new network.  The option „update network“ will never appear and I am stuck with bluetooth mode on the device to listen to music.  this used to be easy. 

0
J
2 months ago
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