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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26335 Topics
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Keir1221Contributor I
asked in Controllers and Music services
Adding Services to Sonos App

Continually getting an error from the Sonos app that SiriusXM was not added.  Adding the service, then being directed to Sirius to login. That all works and Sirius says it's good to go.  Going back into sonos there is an error everytime stating it was not added, something went wrong, and to try again.  This is all as of today.  I am using the latest SiriusXM app as well as the new Sonos app.Any suggestions?

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3 months ago
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MannessContributor I
asked in Controllers and Music services
Sonos youtube not pulling up my account data/music - I have tried and tried

Hey everyoneI have linked my gmail account to SONO's. Problem is no playlists or any music comes up - i think becuase i have a youtube profile, within my gmail account, and SONO’s is pulling data from my gmail account, but not the youtube profile, if that makes sense. Within my Gmail account I have a youtube profile. When I open SONO's to play yotube music it pulls my gmail account, because that's the email that it is registered to, but doesn't pull my youtube profile associated with the account, thus no music/playlists are available. I can't figure out how to move my youtube profile back in to my gmail account. I cant figure out how to load my youtube account in sonos.I am going to get YouTube Premium, because i have a lot of saved music and playlists on youtube, but want to make sure this works first.

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2 months ago
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NillieContributor I
asked in Portable speakers
connecting Sonos Roam SL to bluetooth

I hope I’m not going over something already discussed and resolved elsewhere but I’m new to this and don’t really know where to start. I have bought a Sonos Roam SL (SRSL) which I want to set up with bluetooth (not wifi in my home) to my iPhone 11. Sonos Roam SL (which I think may be a discontinued product ??) is not on the list of Sonos products when I set up an account so I’ve just selected Sonos Roam. I’m not the most up-to-date tech user but I think I’m not totally useless either, anyhow I think I’ve tried just about everything at least twice but nothing is working. In various places it refers to a blue light on the sonos but I have not seen a blue light - only red, green and white. I’ve also reset the speaker and started again. I have a Sonos system in my home using a Sonos 1 controller, also on the iPhone, and I don’t want to update to the Sonos 2 controller at home (which probably has nothing to do with all this anyhow) because I’m assured it won’t sound any better.  For purpose

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2 months ago
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Rob_69Contributor I
posted in Home theater
the new app

Struggling with the new app since it was first available .   As a SONOS user for many years with several SONOS products ,  this app does not reflect in any way the great system I’ve enjoyed for so many years .  The app is awful .   The room controls and volume settings simply don’t work .  I am unable to get sound from the TV to my surround sound ( playbar plus sub plus two play 1’s) .  The apply button on the volumes is a bewildering feature does anybody know what it actually does  ?  On my system it stops the sound completely :-(  SONOS favorites list gone .  I’ve given up trying and now just use the TV speakers .  And yes,  I’ve unplugged everything a million times and reset a million times etc .   Please ,  please give me back the old app .  

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2 months ago
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vmichaelbContributor I
asked in Speakers
Era 100 receives TV airwaves ?

While playing an internet radio station on two Sonos unit, the Eras 100  starts “ playing”  a tv show that is on , somewhere?Again, it just happens during music play.  I shut it off,  and restarted with same music- tv voices gone.weird.  The One SL in different room continues playing music, does Not pick up tv voices.anyone else?vmichaelb

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3 months ago
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CPritch23Contributor I
asked in Speakers
Trouble adding new G3 Sub

Have several room set ups and today I picked up another G3 Sub…plugged it in, app found it, ran a speaker update, but then it wouldn’t connect to my room (Beam in this case). I can see the speaker in the system screens, and it says Sub unassigned….I’ve tried to add it to room via the Sub (add to room), as well as the going to the Beam set up and adding a sub method…In both cases it starts the process, I see the screen with the speaker visual on it and then the little progress bar just fails and it says try again.Of note, when I go into About my System, I don’t see the new sub in that section (the screen that shows all of the speakers, id’s and how they are connected, etc…).I’ve tried hardwiring, factory reset, resetting router, restarting app…..Any other suggestions?

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3 months ago
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SooskContributor I
asked in Home theater
Renewing topic: TV Remote, only controls the ARC's volume, not any other speakers in the group

This 6 year old topic, has not been answered yet. Could a GROUP VOLUME CONTROL ON/OFF option be the solution? Linke below:  For those super smart commenters who are going to comment “why don’t I use Surrounding and that I do not understand sound systems correctly!” or something similar :) please read the topic below first: The two topic above may be dependant! 

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2 months ago
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WaveydaveylondonContributor I
asked in Speakers
wall mounting Sonos 5s

HelloI’d like to wall mount a stereo pair of Play:5s. I live in a Victorian terrace, which has (I think) a single brick wall separating my house from next door. This is the best wall to mount the speakers on, but I’m a little concerned about sound affecting/annoying my neighbours. Has anybody got experience of this - is it an issue?  I’m encouraged by the fact that there’s no bass port at the back - does this mean that almost all sound is projected forward?TIADavid

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2 months ago
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MartinacvsContributor I
asked in Speakers
problemas con dolby atmos bajo volumen

Experimento problemas de disminución del volumen al reproducir formato en dolby atmos . Como en aplicaciones amazon music o tidal.  Al bajar la calidad el volumen aumenta. Anteriormente no experimentaba este fallo.  Moderator Note - Translation by Google:I am experiencing volume drop issues when playing dolby atmos format. As in amazon music or tidal applications.  As the quality decreases, the volume increases. Previously I did not experience this error.

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3 months ago
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Cabinfever15Contributor I
asked in Ask a question
closing windows within the app.

3 seperate rooms are open and can't close them.

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3 months ago
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DanielNowraNSWContributor I
asked in Controllers and Music services
sonos One SL

Hi Guys i have spoken to the help desk multiple times and got no we’re. i have purchased 9 x Sonos One SL and cannot get any to connect thru the Sonos app at all and about to return them so this is my last effort as so far it’s a s*** experience  I have tried to connect to 4 diffrent routers and 4 diffrent phones with no luck and even the Ethernet port….. I get to the paring screen add wifi password than unable to connect.  can u please help I keep getting told the speakers trying to update but it cannot update  Moderator Note: Modified in accordance with the Community Code of Conduct.Moderator edit: combined posts

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3 months ago
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HurleybirdContributor I
asked in Speakers
Customer Service - Sonos Roam SL

Why is Customer Service so poor? I have  Sonos Roam SL which was working perfectly until the new app was launched. Now, when I eventually manage to connect it, it plays for about 30 mins and then drops out and it disappears from my system (I have a play 1 and a play 3 that work perfectly). It's just happened again and I have tried yet again to contact customer service. This time the wait time on the phone is over 125 minutes so I tried the chat again (representative's are available). So after answering a few basic questions, it then tells me that no representatives are available and I should ring the helpline. This has happened on MANY occasions. On the 3 times I gave managed to get through to chat, I have been asked to perform an action of som kind and when I return to the chat, surprisingly it's been ended!!I am appalled at the current level of customer service. I have even tried sending an email to the ceo (Patrick Spence) as suggested on the app but unfortunately all I get back is

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3 months ago
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Howard TContributor I
asked in Speakers
eARC Connection

Despite all the bugs and missing features in the new app, the one positive so far is a stable eARC connection to my Samsung Qled TV. Prior to the update, everytime I turned my TV back on I would have to manually reconnect to eARC in the TV audio settings. Now it connects automatically as it should. Did anyone else notice this? Thanks in advance. 

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2 months ago
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ErikbornhoftContributor I
asked in Controllers and Music services
equalizer not working

The equalizer have never been working 

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3 months ago
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Slyoung19446Contributor I
posted in Headphones
Sonos Ace connectivity

I can’t imagine introducing headphones and not integrating them into the ecosystem. What people love about Sonos and the reason they continue to buy is the ecosystem.  Non starter for me as a standalone Bluetooth headphone. 

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3 months ago
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MP9275Contributor I
asked in Components and Architectural
Connect PC to Sonos Amp + in Ceiling speakers - wireless

I want to watch You Tube videos on my PC with the sound on  Sonos in Ceiling speakers. Connect using Wifi, no cables.With a Mac I could use Airplay, but how can I do the same with a PC?Merci

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2 months ago
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CrhanlonContributor I
posted in Controllers and Music services
the app

What the heck did you do to this app???   It is so hard to use now.   It’s a shame

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2 months ago
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timar20Contributor I
asked in Home theater
Living room setup for music and movies

I moving house and looking at a new setup Sonos Arc and Sub for the AV setup and a sonos amp connected to 6 celling speakers for music.Can I use the sub with the Arc for AV then when listening to music use it with the speakers vai the amp?I think it looks like I’d need 2 subs to do this which seems like a step backwards from current AV receiver and speaker setup when the main point in Sonos is integration, have I understood correctly? 

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2 months ago
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digitalexclusionContributor I
asked in Controllers and Music services
Can't change Beam settings anymore

We bought a Beam last year to improve the sound on our telly. We bought an old smartphone so we could download the app as neither of us owns a smartphone. Sadly we now can’t update the app (after only a few months) so we can’t change the settings on thr Beam (e.g. turning off night mode). So my question: how can I change the settings on my Beam when I don’t have a smartphone? Surely it is not a requirement? If so, that needs to be made MUCH clearer when buying Sonos products.

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2 months ago
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LezleeDContributor I
posted in Speakers
play 1

Play 1. Will not connect to BT network, when Sonos Beam in same house, has connected fine to same network.  Using same Sonos app that I've set up the Beam successfully, I've reset to factory settings four times (holding the pause button until orange light flashes,). It goes into set up mode no probs. The app communicates with the Play 1 via the temporary network, it then gets to adding the password for the BT router, but despite trying 5 times by entering the correct password, it will not connect. I've plugged in an ethernet cable direct to the router, and it doesn't recognise it either. As well as factory reset, I've powered down the Play 1 four times, I've also re-booted the router too.  

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3 months ago
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One userContributor I
asked in Controllers and Music services
Did you know that in many countries we can't even enjoy music with Sonos?

In Japan, there have been no updates for about a month, and many users have been unable to enjoy movies or music. Despite this, there has been no official announcement regarding the status of improvement, and the situation has been left unattended. Is Sonos even aware of this serious situation? And is there any prospect of improvement?

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3 months ago
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LmoralesContributor I
asked in Controllers and Music services
connection issues when change wifi router

I changed my router to one gig. Since then I have issues. First the SL one were in another room. I managed to haven them play together. Now not speaker I the app. I upgraded the network in each one but after that keep asking to connect. I did the reset but still. 

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2 months ago
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KwassieContributor I
asked in Controllers and Music services
Unable to stream radio stations through sonos like before

Why can I not listen to my streaming  radio stations from abroad anymore , but I can still listen to them on radio.net , which is a streaming provider on Sonos?It either says:‘Something went wrong. Try again.’or it keeps buffering.  

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3 months ago
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Abgar86Contributor I
asked in Home theater
es compatible sonos arc sl con aonoa sub gen 3?

Hola a todos, acabo de comprar un sub gen 3 para enlazarlo con mi Sonos arc so y mi la talla de 77 Sony. Lamentablemente, no puedo hacerlo. hice la configuración normal (incluso reiniciando ambos equipos, reiniciando módem, con la misma red, borrando y actualizando la app de Sonos) y se detecta tanto la barra como el sub. Pero, al momento de administrar la barra y agregarle el sub lo hace pero en el menú de la habitación, me aparece de manera momentánea la opción de configuración del sub y luego lo borra. En el mejor de los casos, la detecta comienzo con el true play de sub + arc y luego la app no me deja continuar. me gustaría sabe, si en realidad ambos equipos son compatibles. Incluso hice la prueba con un beam gen 2 + one sl Y funcionó de maravilla. Pero no la compré para esa configuración ni para esa habitación.Espero me puedan ayudar  Moderator edit:Google Translate- Hello everyone,I just bought a sub gen 3 to pair with my Sonos arc so and my size 77 Sony. Unfortunately, I can't d

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3 months ago
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ZamberdineContributor I
asked in Speakers
crap sonos app bricking the beam, dont buy

The Sonos app continues to drop out during tv playback. It is extremely frustrating and makes what used to be a great product, totally crap and frustrating to use. Sonos support does not provide solutions just what should like AI garbage.  I have found that turning the tv off and on with the video paused seems to re-establish playback to the Sonos beam, but this is crap and frustrating w then compared to a product that used to work seamlessly.

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2 months ago
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