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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26388 Topics
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SPIKE-UKContributor I
asked in Controllers and Music services
Issue with YouTube Music

I have just transferred my library to YouTube Music and I'm now having playback issues. When playing music back in the library (and only the library other music offered by YouTube plays fine}. I start getting coding errors after a minute or so and then at around the 2 minutes 50 seconds mark the music track stops and skips to the next track. Ive tested the same tracks in the YouTube Music app on my android tablet and also going back to Google Play music app within Sonos and they play normally. My diagnostic code is 495571049 SONOS S2 v12.0.2

6
S
3 years ago
UKMedia
UKMediaSenior Virtuoso
posted in Speakers
Tips & Tricks - Resolving random issues impacting Sonos devices..

Sometimes a Sonos system just starts to behave in a random inconsistent manner.  There can be many reasons for this but a common cause is duplicate IP addresses within your home network.  Other network devices that are not dependant upon inter-communication can be unaffected but the really frustrating thing is that there is no easy way to confirm that your network has this issue.I have written this post to try and explain what duplicate IP address actually means, how it is caused, and how to stop it happening again.As a general comment, when trying to resolve Sonos issues and you feel the need to reboot the Router, it is ALWAYS advisable to reboot ALL connected devices within the home. (I know this is a pain but please read on)For those of you reading this that aren't totally clear on how this works, I’ll try and explain below:Each time a new device connects to your Wi-Fi or is plugged into an Ethernet cable, a device (normally your Router) allocates it a unique network (IP) address; N

5
H
4 years ago
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leeparkersContributor II
asked in Portable speakers
Sonos Move has Disappeared

I have had a sonos move for 2 weeks (since 04/07/2020) and until yesterday all appeared to be working fine. This morning I noticed the Move was no longer showing on my App. However, I could play music through it using Alexa. I searched on the forum and one of the suggestions was to re-set by opening off for 5 seconds then holding the connect button until I see the orange light. I have done this and the app finds the “new” product and gets to the wireless set up. I have entered the correct password but it is not able to connect to the WiFi for some reason. I then deleted my WiFi network from the App and set it up again and all my other speakers are happily connected. I reset the move again and went through the same process, ensured the password was correct and still unable to join. I am now unable to even play through Alexa. Also, The move is 2 meters away from the Router so I don’t think that should be causing the issue.   Please help!   Diagnostic: 134107060  

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Mark P
4 years ago
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bgillyContributor I
asked in Home theater
Space between ARC and wall mounted TV..

I have an LG GX65 OLED TV that will be mounted above a gas fireplace.  My goal is to sit the ARC on the mantle below the TV.  I see in the Sonos User Guide it says to keep 4” between ARC and the bottom of the TV.  Can someone educate me on the ramifications if you don’t keep 4” between them?  What if I only kept 2” or and 1”?  The reason I ask is with the 4” the TV is sitting up high on the wall and would just about abut on the crown molding at the top (see picture) I believe the space is required due to the upward firing speakers and or Dolby Atmos. However, if the TV is flush mounted to the wall will this be an issue or distort any sound?    Thanks in advance for your guidance.

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Paul A
3 years ago
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User7773Contributor I
asked in Home theater
Sonos Arc Wall Mount template

Hi Guys,   I’m expecting delivery of my Arc tomorrow, this will be replacing my playbar. I understand that the Arc mount is quite different to the playbar so will need to drill new holes. My question is do you get a mounting template when you purchase the sonos specific mount to make the install easier?   Kind Regards

7
C
4 years ago
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HampshirerunnerContributor I
posted in Controllers and Music services
Napster Top charts

Napster on Sonos has gone crazy with it’s charts list. When I ask it for top songs, albums, artists, etc. it gives me a bunch of music that I have never heard of. I thought it was just me losing touch but when I go direct into the Napster app then everything as it used to be - Ed Sheeran, Lady GaGa etc. Any ideas?

4
R
3 years ago
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EvanvarContributor I
asked in Advanced setups
Samsung Q95E + ATV 4K + Sonos Arc/SL/SUB

Hey guys, I moved from a custom sound setup to Sonos a few weeks ago and I’m starting to regret it.    My Setup:    75 inch Q95E (Latest/Best 4K Samsung TV - 2020)  Sonos Arc+2SLs+Sub 3rd Gen (all 2020 versions)  Apple TV 4K (2019)    Cable Management   HDCPI 2.0 TV→ Apple TV ($50 cable)  Sonos Default Cable → eARC Port HDCPI 2.0 TV → Sony Playstation 4   Settings:   Samsung Software: 1302.4 (July 13th 2020) Input CEC: tried turning it off and on for the ATV input source nothing changes Lip Sync Sonos: I tried ALL settings +1/+5 nothing works  Samsung Sound Delay: Tried from 0 - 250 no perfect sync.   Issues! eArc is OFF - When I enable it there is no sound from Sonos on movies, input sources, or default apps. I have the latest Samsung TV Update that came out 13th of July 2020 - With eArc OFF I do get sound but then I have no options for passthrough from the other input devices (ATV/PS4) that results to lip sync issues!! Every movie I watch on ATV or game I play o

3
J
3 years ago
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LiedholmContributor I
asked in Controllers and Music services
spotify anslutning.

Så irriterande Sonos “förlorar anslutning till Spotify” vad kan man göra?

3
Simon B
4 years ago
F
fameContributor I
asked in Controllers and Music services
Google Play Music -> YT Music

Hi,   Google announced that it will discontinue Play Music, and all the music can be migrated to Youtube Music. I just did the migration but now I can’t access my music via Sonos anymore. I added Youtube Music as a new service, but when I click on the service it says I can’t use it without getting a premium subscription. I don’t want a subscription, I just want to listen to my albums I bought from Google Music over a long period of time.   When will you update the YT Music integration to allow us to listen to the music we bought?   Thanks, fame

6
R
4 years ago
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ambrosgmContributor I
asked in Home theater
Sonos arc won't connect to wifi or Ethernet

Just got my Sonos Arc and sub gen3. The sub connected to my WiFi without a problem. The arc won't connect. I tried Ethernet, reset my router, bought a new Ethernet cord, and even moved everything right next to my router. Still won't connect. Any suggestions on what to do next? Very disappointing after spending so much on these products. Hopefully I can get it to work.  I'm using Android phone for Sonos app. I have a spectrum router. Literally every other thing I have connects to the WiFi without a problem. Only issue is the Sonos Arc. I do have an older 1080p TV.

1
AjTrek1
4 years ago
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david0908Contributor I
asked in Home theater
MacBook USB-C connectivity to SONOS Beam

It’s a long story but i want to use my Beam with my 2020 MacBook Pro which only has USB-C output. Sonos say this is not supported as Beam is made for TVs (with optical or HDMI-ARC output). I can hook it up via wifi but get a bad lag which can’t be cured. SO I got it working with following daisy chain: USB-C => HDMI adapter; HDMI => optical; optical => HDMI. It’s driving me nuts that it won’t just simply work with the USB-C => HDMI, as I understand that both USB-C and HDMI (from 1.4b) are supposed to support everything e.g. see this CNET report: “Dongles begone! HDMI Licensing has announced a new version of USB-C that has native HDMI support. That means you'll be able to connect compatible tablets, phones and laptops directly to a display without the need for a separate converter. A simple USB-C-to-HDMI cable will replace the $70 dongles that currently exist, though the source device will need to have been designed to output HDMI via USB-C. According to HDMI Licensing

9
J
3 years ago
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samerazziContributor I
asked in Controllers and Music services
unable to play “song title” access is denied.

Hello,I am playing music through the new Sonos app on my iPhone using the music add-on called “Anghami”. Everything was running perfectly until yesterday afternoon when I got: “unable to play XXX - access is denied”. I have uninstalled the Anghami add-on and linked it again with no success. Can you please advise?Best,Samer.

29
Simon B
4 years ago
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thefourthpopeContributor I
posted in Components and Architectural
Apple Music playlists not switching with accounts

I’ve noticed an issue with Sonos seemingly unable to actually switch between multiple Apple Music accounts. My wife and I each have an Apple Music account, each linked to our home Sonos system. I first noticed that Apple Music through the Sonos app only shows my wife’s playlists (Apple Music —> My Music —> Playlists). This happens regardless of which account is selected on the first Apple Music screen. It does not change when I restart the app or my iOS device, or when I cycle through Apple Music accounts. It’s also showing in the other Apple Music menus like “For You” and “New.”  In short, although the screen shows that the Apple Music account has been switched, and there’s a momentary screen refresh like it’s loading, the content displayed does not change.

6
V
3 years ago
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Geoff RContributor I
asked in Advanced setups
Playbar optical to hdmi arc?

I want to connect my playbar to my new Samsung TV. The TV has optical (1) and hdmi arc (1) outputs. My hearing aid also needs an optical connection for Bluetooth. Have tried an optical splitter, which allows both the hearing aid and playbar to work, but this has caused the tv remote to no longer control the playbar sound. Is there an adapter that will allow the playbar optical to connect to the TV hdmi arc?

3
Simon B
4 years ago
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dkohContributor I
posted in Controllers and Music services
Reauthorizing Apple Music glitch - simple solution! (** may not work for everyone but worth a try **)

After accidentally logging out of Apple Music, I ran into the recurrent loop of Sonos trying to reauthorize Apple Music without ever completing the task. The following was the maddening cycle which happened on my old iPad 2: Sonos popup appears asking to Reauthorize Apple Music Account - only option is to click button that says “Reauthorize Account.”  After clicking Reauthorize Account, iTunes app appears and it thinks for a long time and then finally a popup window appears saying: “The apple ID ________________ will be used for Apple Music on Sonos.” This popup window has only one option which is a “Continue” button. After pressing the Continue button, nothing happens for a while. Then Sonos app re-appears with the original popup asking you to reauthorize Apple Music.  Go back to Step 1. After trying all different options including logging in and out of Sonos and Apple Music, I found one simple solution. After you Reauthorize once, enter your iTunes password, and then see the Reau

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Simon B
3 years ago
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skyriverContributor I
asked in Components and Architectural
Dropouts while listening to music.

Hi, I'm experiencing frequent drop outs while listening to music. They are usually short (2-5 seconds). Music basically stops playing on all of the speakers in my living room at the same time, and restarts on all speakers together. My setup is Playbar and Sub next to each other at the front of the living room, and two Sonos Ones at the back. Playbar is wired to a Wifi router which also sits at the front of the room, around 4-5m away from Playbar and Sub. There are also two Symfonisk lamps in the bedroom and Boost in between Living Room and Bedroom. None of the Sonos devices connect to my home Wifi, they are all on SonosNet, channel 11. Speakers and the controllers have been updated to S2. For this test I was playing music only in the Living Room. The "SONOS_IP_ADDRESS:1400/support/review" diagnostics page confirms that the Playbar uses channel 11 and also channel 48 to communicate with the Sub and Ones: Mode: INFRA (sonosnet) Operating on channel 2462 Home channel is 2462 HT Channel

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3 years ago
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RagnarokZeroContributor I
asked in Advanced setups
Sonos Arc - need help getting 5.1 from laptop connected to TV

I've got a new Sonos Arc 5.1.2 setup, with the arc connected to an LG CX tv via the eArc hdmi (tv set to passthrough). So far it's been working well - the built in apps do 5.1 and Atmos and my ps4 gets 5.1 as I had expected. (and I'm looking forward to the Sonos Arc update to get more than stereo out of the Nintendo Switch). My problem is with being unable to get my Windows 10 laptop to recognise that I have a 5.1 setup (let alone Atmos). I'm hoping this is a solvable problem - if the old ps4 can figure it out, surely I should be able to get the pc to as well (even if it requires a bit of tinkering)?  The laptop is running an nvidia 1070 - also attached via hdmi to the tv. Sound driver is Nvidia HD Audio. Latest updates and drivers. Currently windows sound settings is reporting only stereo speakers. 5.1 appears disabled in the list and cannot be selected. I installed Dolby Access to get Dolby Atmos for Home Theater but that did not work (i suspect I need to resolve the 5.1 issue and

3
R
4 years ago
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jonbarkerContributor I
asked in Advanced setups
Transfer of ownership?

I HAVE reset the system removed old product's and sold the two items.  Now the new owner cannot connect because it says ownership is not transferred????  Does anyone have ideas??  Clearly the boffins who designed this system do not!

6
Stanley_4
4 years ago
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Sunder21Contributor I
asked in Controllers and Music services
unable to connect to TuneIn

I recently updated my Sonos app to S2 - since then I have been having issues playing tuneIn radio. Initially it used play intermittently but now is not connecting to TuneIn at all.  Any help is appreciated.    thank you. 

17
Kyle A
4 years ago
B
badobsession81Contributor II
asked in Components and Architectural
Sonos alarm - snooze alert function doesnt work - can’t connect to product

Hi all I found an old closed thread about this. Has there been an update about the snooze iOS alerts not working when you try to select the snooze option? I keep getting “can’t connect to product” errors.    Has this been acknowledged as a known defect/issue? Are there any known workarounds as it’s unusable at present. Thanks Bob    

3
B
3 years ago
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drummermContributor I
posted in Advanced setups
Pioneer Elite - Works With Sonos - Not Anymore

Hi,   I’ve been using my Pioneer Receiver with my Sonos system via the ‘works with Sonos’ function. I recently upgraded by old ‘bridge’ to the new ‘boost’ and upgraded from S1 to S2. My receiver can no longer find my Sonos components. Is this due the the changes with Sonos or is there something wrong with the receiver? I updated to the latest software on my receiver and nothing changed.   Thanks. Brian

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M
3 years ago
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plshelpmeContributor I
asked in Components and Architectural
Sonos 1 (yes 1) says that my Play 1 and Connect Amp are not compatible!

Sonos thinks I upgraded to Sonos 2, but I didn't. Now it won't recognize my older speakers. I deleted my Sonos 1 apps, and re-loaded them. The icons clearly say Sonos 1, but the app still claims that my Play 1 and my Sonos Connect Amp are incompatible. How do I fix this?

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R
3 years ago
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OlllieContributor I
asked in Advanced setups
Am I getting high resolution sound?

So I’ve upgraded to the S2 app and have a Beam, Sub gen 2, 2 x sonos one surround setup.  I use my iPhone 11 to stream music via AirPlay from Qobuz, which as I understand has a compatible high res format with Sonos (FLAC).   In this article - https://support.sonos.com/s/article/79?language=en_US, it states ‘Sonos supports the following audio formats when streaming from your local music library, Android device, or Internet radio stations’. And it supports ‘24-bit (44.1kHz/48kHz, FLAC/ALAC)’. So my questions are: Is streaming from Qobuz via AirPlay considered my local music library? If I’m playing a 24-bit high res track at 96 kHz, how is the quality of the playback affected, assuming anything above 48 kHz is lost?

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B
3 years ago
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Stene15Contributor I
asked in Advanced setups
HDMI ARC - splitter for projector (video) and ARC (audio)

Hi I have a setup where I use a HDMI receiver for all video input and pass through to speakers (wired) and projector (HDMI).    I recently purchased an ARC and want to replace my speakers with that as output.    To do this I would need to split the out HDMI from the receiver to send video to the projector and audio to the ARC.    What are my options. Needless to say I would want to retain full HDMI capabilities for the audio. 

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melvimbe
4 years ago
D
DerekLTrending Lyricist I
asked in Controllers and Music services
SONOS Radio not playing BBC stations

So I woke up this morning to the dreaded SONOS bong, as BBC Radio 4 through SONOS Radio was not working. I changed it to TuneIn and it played. Later BBC Radio 6 suffered the same problem, and was cured in the same way. Is this a widespread problem? Is there a solution?

21
C
4 years ago
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