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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26715 Topics
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Mojo621Contributor I
asked in Controllers and Music services
Organization | Data Collection | Directory | Categories

If there was a time to crowdsource and troubleshoot a piece of software… now is a good timeWe could use some organization for bugs/errors. A central repository to collect screenshots and comments. Constructive input. I think we have enough participants.Categories might be:Operating systemsDevice type/brandMissing featuresFunctionality issuesApp crashesPerformance issuesApp updating issuesBricked equipment due to updated firmware 

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Bumper
3 months ago
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GloviniContributor I
asked in Speakers
TV audio

TV doesn’t play era 300 but plays soundbar and two 100s. What am I doing wrong?

1
Airgetlam
3 months ago
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FalferContributor I
asked in Speakers
poor connectivity

For the past several months I have been having problems with the old sonos app. My speakers and connects either dissappear from the list of speakers or they are on the list and don't respond or work at all. The wait time for help is always over an hour.

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Airgetlam
3 months ago
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Williejr66Contributor I
asked in Portable speakers
cannot rename a Sonos Move

Please help me rename a newly added Move to my system. Important to know that I can rename any other speaker 

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W
3 months ago
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tomoyasuContributor I
asked in Home theater
sub cannot be updated

sub cannot be updatedError 30 appears when updating. I've tried all the solutions for error 30, but I can't update. Is it a malfunction?

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3 months ago
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HwsContributor I
asked in Controllers and Music services
What can I do to get my system working again?

System has disappeared from upgraded app. Components cannot be found by upgraded app. No music since last week of May 2024. 4 useless Play1 speakers. What can be done?

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4 months ago
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Johan1970Contributor I
asked in Speakers
speaker connection

I have older products (play 1 and 3) but cannot connect them to my new routers. I reset them , installed them again but the app S1 , throws them off.what can i do?

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Pools-3015
3 months ago
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speynicContributor I
asked in Advanced setups
changing broadband provider

I’m researching broadband providers as my BT contract is about to expire. When I joined BT I was given a smart hub 3, which I could not link to the Sonos. Eventually BT gave me an old hub, which has worked. We also tried to link a TPlink system to extend the signal. Our house is 3 floors with foil back plasterboard providing good insulation. Can anyone provide simple practical advice for someone who is not technically minded before I cancel our contract and then find another supplier is going to provide a router that is incompatible with the Sonos system? Current top contender would seem to be EE as they are now in partnership with BT. 

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S
3 months ago
aping328
aping328Avid Contributor I
asked in Speakers
Playbase does not support Apple Music's Lossless sound quality. Why?

Playbase does not support Apple Music's Lossless sound quality. Why? Why? Why? This is unfair to Playbase users!

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aping328
3 months ago
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PleasehelpmeContributor I
asked in Components and Architectural
amp want connect

I have 2 brand new amps that I can’t get to connect. They get registered then say update required but then says error 1001 can’t update. Tried wired and wireless. Tried spectrum, Netgear and google mesh. Also sat on call 2 times for 6 hours total for them to act like it’s my router. Anyone have suggestions 

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J
3 months ago
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OmenDrifterContributor I
posted in Speakers
New App Blows

The new app launched while I was away for a month. First, it takes forever to open, and when it does I get an error message saying product cannot be found. It further says to update network, every single time. Info thru the whole process and sometimes upon giving up and exiting the app, there is my homepage..Almost 10 years of Sonos Bliss is gone to the point I'm about done with Sonos and will NOT recommend until the app is as reliable as the old one.

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3 months ago
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TimemuffinContributor I
asked in Speakers
Sonos App still reverts to the default Sonos room.

I’m on IOS 17.5.1 and on the latest app Sonos has and every time I enter the correct room settings it automatically changes to and I quote “Sonos Room” within 24 hours.  it’s only connected to Apple Music and not on HomeKit but Google home which states it’s in my living room as per what I want it to be in.  I still have to change and it’s so frustrating please advise?

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3 months ago
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MurpholasContributor I
asked in Controllers and Music services
personal media library

Why did I lose access to my personal media library when the software was updated??How do I reconnect my personal media library??? 😥

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3 months ago
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10derContributor I
asked in Controllers and Music services
"Update Music library now" failed

Hi!subj if folder / file name contains “,”example? OK 

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1
4 months ago
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PatteContributor I
asked in Controllers and Music services
Problems with the Sonos app

Hi, I have problems with the app and it wants me to update and when ready it goes back to update. It’s looping and it never ends. What to do?

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3 months ago
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JB222999Contributor I
asked in Speakers
i can no longer connent my 2 Fives as a Stereo Pair???

Morning all,Since the app “upgrade” I can no longer use both my Fives at the same time.it doesn’t work via the Sonos app nor via Spotify.they both work individually but not as a pair anymore it says “unable to connect try again later” but it never works! any ideas?  Thanks JB  

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4 months ago
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agates23Contributor I
asked in Speakers
Setting up new speakers

I am not sure why I keep torturing myself and buying more Sonos.  The hardware is fantastic but for the life of me I don’t know how they can regress with both their app and setup of new speakers.  I just bought a Beam and an Arc for my vacation home.  What seemed like a seamless setup when completely wrong once it asked me to register my Beam.  I went through the “fix it” and it started trying to add the Beam AGAIN.  It was already added.  I looked at some prior post here from 3 years ago with 19,000 views/comments.  It is negligent for a company that has this good of hardware to consistently butcher the app rollout and setup process.  It should be getting easier, not harder.  I think this is our 14 sonos speaker and I am about to just return the last two.  The hold time for a call with tech support is 55 minutes with no call back function.  Do better. 

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3 months ago
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GlobalblokeContributor I
asked in Home theater
I have the Arc, Sub Gen 3 and 2 one SL's, can I buy a Move 2 and when not using it on holiday can I make it part of the entire system?

I have the Arc, Sub Gen 3 and 2 x one SL's, can I buy a Move 2 and when not using it on holiday can I make it part of the entire system as an extra speaker?

2
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4 months ago
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Solton50Contributor I
asked in Speakers
playbar

Hi guys, I’ve got a constant clicking noise from one side of my playbar, help line says it’s damaged beyond repair, not had it 5 years, warranty out, this is outrageous for a speaker of this quality, anyone else had this problem? thanks

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3 months ago
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MikePageContributor I
asked in Controllers and Music services
Some Deezer tracks play, some don't.

Using Deezer I select a playlist of top tracks to play on my Sonos system and some tracks play and some don't. On the tracks that don't play it says something along the lines of "can't play track because the Deezer server can't be found". It then goes through the tracks and one starts playing. It seems that some tracks just don't want to play where others are fine. I've submitted diagnostics: ************ Moderator Note: Recorded and removed diagnostics number. Modified in accordance with the Community Code of Conduct.

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3 months ago
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Alice96Contributor I
asked in Speakers
sonos one gen 2 speaker randomly stopped working?

Hi - anyone have any ideas? My speaker has randomly just stopped working like it’s died. Won’t turn on pretty much or recognise me pressing the button, started by making a weird buzzing noise. Now if I plug it in and turn it on there’s ever so slight feedback but that’s it? Won’t find my phone or anything.. but happened out of nowhere? Very odd. 

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3 months ago
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markdan77Contributor I
posted in Controllers and Music services
sonos music

I keep on getting "something went wrong" when trying to play music

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Bumper
3 months ago
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CynthiaMEGContributor I
asked in Controllers and Music services
primary user difficulty

my partner and i share the sonos app. neither of us are recognized as the promary. any ideas on how to fix this ? wed like to add an existing speaker that got unplugged. .  

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jgatie
4 months ago
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David Wilkinson CanadaAvid Contributor I
asked in Controllers and Music services
What happened to WM:0 etc information in About My System in the new App

Why does the About My System section of the new App no longer display the WM:0 or WM:1 information?

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3 months ago
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Rachmaninoff2pcContributor I
asked in Speakers
System Compatibility

Hi, I just purchased a Sub (Gen 3) to enhance my Play 5 speakers. To my dismay I discovered the Sub is not compatible with the S1 app. I also tried setting up a separate system with the Sub through the most recent Sonos app but I get a message saying the Sub cannot be set up without an accompanying speaker. So now, unless there’s a workaround, I have to spend more money to purchase new speakers or return the unit for a refund.Does anyone have any suggestions to merge an older Sonos speaker set with the new generation?

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jgatie
4 months ago
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