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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26642 Topics
G
GodfriedContributor I
asked in Controllers and Music services
Streaming from Tidal or Idagio app stopped working.

Hi, I’m using two streaming services: Tidal and Idagio. Since about a week I can’t stream from those apps to my Sonos anymore. In Tidal, my Sonos Connect’s and Beam don’t show up. In Idagio they do, but the music won’t play. From the Sonos app itself, I can play music from those services (e.g. by selecting from my albums).I tried rebooting modem, router and Sonos systems, but that did not work. I also tried removing the services from the Sonos app and adding them again. That also did not work.I have made a diagnosis with number 1474987482. 

11
Simon B
3 years ago
C
CeldrigContributor I
asked in Home theater
Sonos One SL won't connect to the app (WiFi)

I’ve recently tried to install my first Sonos System consisting of two Sonos One SL controlled by the latest version of new Sonos app on IOS. The guide i used:(https://en.community.sonos.com/setting-up-sonos-228990/setting-up-a-sonos-system-and-can-t-connect-to-sonos-6846488)The Problem:Everything went fine besides connecting both devices to the wifi. After connecting them they won’t appear in the app but they receive a IP and can be cleary seen in the Router.Using a stable LAN connection works without a problem. No special network components used besides a Repeater which works fine for other devices 

3
Rowena B.
3 years ago
S
saundecpContributor I
asked in Components and Architectural
Can't play Mp3 files on my phone - track 'is no longer available

I just got the speakers a few days ago and they're amazing BUT I can't play mp3 files on my phone or my wife's phone.  We've got a cable modem feeding an Orbi router and an Orbi satellite, and I've got the arc/OneSL 5.1 surround sound in one room and two Fives in other rooms. I've got a Galaxy A50 and my wife has a Galaxy S9+. We both just installed the Sonos app, speakers all updated when we set them up. No other devices in the house are having WiFi or internet issues. Spotify works fine, Pandora works fine, TV works fine. I tried hard to find a solution before coming here, and all I could really find was to restart the router, restart the speakers, and submit a diagnostic report.  Here's the diagnostic report: 60357767. Please let me know if there's anything else I can do to try to get these working.  Edit: Here's another diagnostic after restarting the router and the speaker in one room:1182141057. Still doesn't work.  

7
Rowena B.
3 years ago
U
User933635Prominent Collaborator I
asked in Components and Architectural
Annoying pop-up message in app (PC and phone) EVERY TIME

Hello Sonos.You’ve done something that’s now annoying me, a lot.  Every time I open the desktop or phone app (from cold) I get the following:  Every time I click Cancel and subsequently every time the app is opened from cold i get this annoying message. If I wanted the latest version of the app and firmware then I’d have it.  If I were to update then I’d not be able to control my system due to you stopping supporting my hardware and OS, so if I update I would then have more limited functionality that at present, so it’s both annoying and wrong.This annoying pop up has just recently appeared so I presume it’s triggered by my client connecting to your server, which recognises that my software and firmware is not the latest type.  There used to be a discrete message at the top of the app (occasionally) that went away with a single click, only to reappear very infrequently. That was annoying enough.Please stop sending this check. It’s doing nothing to endear me to your system.  As it’s jus

9
Smilja
3 years ago
Francis in SH
Francis in SHContributor II
asked in Components and Architectural
Dropouts (radio and Spotify)

Hello,I have frequent dropouts for the radio (just stops playing, sometimes it reconnects but not all the time, not only TuneIn but also Radioplayer) and Spotify (the playlist would stop and hitting play again, it would start again at the first song played so I would need to listen to the same songs again).I’ve reset my router and wifi several times to no avail for the past 5 days. I have not installed any new devices since then. I currently have 5 Pay:1, 1 Play:3 and 1 Subwoofer linked to the Play:3. I also use Orbi with 2 satellites. I submitted a diagnostic with number 1429751715.Many thanks for looking into it,Best regards,Francis  

3
Rowena B.
3 years ago
H
hbcpaContributor I
asked in Controllers and Music services
Music library

When I try to access my music library I get the following message-”can’t connect to lenovo pc because server can’t be found”I ca access my music services like xm, pandora, but not my pc.

8
H
3 years ago
arjulaad
arjulaadAvid Contributor III
asked in Controllers and Music services
Recently played list

Our recently played list started to become unavailable on and off a couple weeks back, now it’s gone. We tried chatting with sonos support 🤪 which is missing in action, no reply from heir twitter team, 25 minutes wait to chat , i’m not even trying to call……...I know covid-19 is impacting everyone but it seems to be worst at sonos…..If anyone has an idea how to fix this we will appreciate it. Thanks!

5
arjulaad
3 years ago
D
DunkirkPieEnthusiast II
asked in Controllers and Music services
Spotify - "Hide Song" not working

I’ve long been driven mad by the fact that the “Hide Song” flag in Spotify doesn’t seem to work - the hidden song will still recur endlessly in my Daily Mixes playlists.I discovered today that this only happens when I’m listening to Spotify through SONOS.  If I listen just on my phone, the hidden song is duly skipped.  So this is obviously a SONOS issue, or a least a Spotify/SONOS integration issue.Has anybody else had this issue?  Is there a cure/workaround?

3
Mark P
3 years ago
3
30000monkeysTrending Lyricist I
asked in Components and Architectural
Spotify is not supported on this device - Alexa not working.

Hello all,I have 3 Sonos One devices and a Sonos Beam and as of three days ago, they have all stopped playing music on Spotify via Alexa. All 3 devices respond with: Spotify is not supported on this device. I can play Spotify via the Spotify App and the Sonos app, just not via Alexa. I can also play Spotify on Echo devices via Alexa. The issue seems to be localized to Spotify + Alexa + Sonos.I’ve done the requisite disabling/enabling of the Spotify skill and checked the Sonos app for updates, but no luck. What else can I do?

17
A
3 years ago
P
peter.bartholomeus.euContributor I
asked in Components and Architectural
Windows app no longer working

since this morning our sonos s2 controller is not working any more on pc and Iphone.  What is the problem?

4
C
3 years ago
E
Erik CContributor I
asked in Components and Architectural
Sonos App Constantly Makes me Log in

I am rather frustrated. I have a Sonos One and it worked perfectly for the first 6 months I had it. It hasn’t worked recently and when I try to update it the Sonos App makes me log in again.Try to disconnect from Wifi? Sonos App makes me log in again.Try to disconnect the device from my account? Sonos App makes me log in again.Try to update the device? Sonos App makes me log in again.The device is listed under my account on the app, but not on my Sonos account when accessing through the browser.It literally makes me log-in to do anything and when I try to do something it just makes me log in again. Is there something else I should be doing?

2
J
3 years ago
M
MarkLowryContributor I
posted in Components and Architectural
Frequent disconnecting

I am well peeved, having bought two new Sonos SL speakers for my recently renovated house, I find that, on a frequent basis, when I open up the App the speakers do not connect with either radio or Spotify. I am not a techhead, but I have a good speed wifi (30 GB), I have no issues with the iPad talking to Spotify, so you’ll understand why I am fed up, having spent £360, to have to ersort to using my iPad to listen to Spotify. It kicks in ok after 30 minutes or so, and on some occasions works fine, its the complete inconsistency that is the issue. Offer me a refund right now and I’d bite your hand off!! Mark 

1
C
3 years ago
6
602RyanContributor I
asked in Controllers and Music services
Missing music in sonos from youtube music

I am missing music in Sonos app while using Youtube Music. If I scroll by Artist is stops at “S”. I use free version of YouTube music because I was forced to do so in transition from play to yt. Do I have to pay to get all my tracks?

2
controlav
3 years ago
W
WWOZ_TreyContributor I
asked in Components and Architectural
Radio Station suddenly won't play on Tune In

The radio station that I always listen to won’t play on S2 all of a sudden. I can search for it and it looks like it normally  does but the Play button quickly shows the pause icon but it just reverts back to the Play as if I didn’t press it. I’m able to play other music. The same problem occurs no matter what Sonos speaker I’m trying to play it on.I recently updated the system (because it wasn’t working) and it worked for a couple days after the update but it stopped.I’m really sick of Sonos updates and how buggy they ALWAYS are.

1
controlav
3 years ago
C
Charliemartin389Contributor I
asked in Controllers and Music services
No Airplay option for Apple music

So until a few months ago I was able to connect to my sonos speaker on the Apple Music app and AirPlay straight to my speaker. No there’s no option on the airplay screen. I can play music from the sonos app but would prefer to be able to play from the apple music app like I originally was. Anyone know how to fix this?   

18
C
3 years ago
R
rich_eContributor I
asked in Components and Architectural
Unable to add music to the queue

Hello I have amazon music and napster music services linked to my account. They will both happily play 2 or 3 songs before giving up. I then get a variety of errors:Unable to add music to the queue unable to play “X” - unable to connect to Amazon MusicWe’ve changed all of the wifi set up several times (we’re now on a fixed wifi channel with minimal interference) and so a simple “reboot your router” is not a suitable solution. This is driving me mental and really distracting from our ability to enjoy the sonos speakers.  Does anyone have any suggestions? Thanks in advance:) 

8
R
3 years ago
F
Flying CatContributor I
posted in Home theater
FIXED Sonos Arc Lip Sync with Sony Bravia OLED LCD

I recently purchased the Sony Bravia OLED LCD TV Class A8H 65” along with the Sonos Arc. Upon connecting everything, lip sync problem was very noticeable. After reading numerous posts in Sonos Community, I started navigating the Sony TV configuration menus. These are the settings on my Sony Bravia TV which solved lip sync problem for me:Display & Sound   1. Sound - Sound Mode - Dolby Audio  2. Audio Output       Speakers - Audio System      Audio System Prioritization - On      Sound mode sync - On      A/V Sync - Auto      eARC mode - Auto      Digital audio out - Auto 1      Digital audio out volume - Max       Dolby Digital Plus Output - Dolby Digital Plus      Pass through mode - AutoGive these settings a try if you have a Sony OLED LCD and are having lip sync problems with the Sonos Arc.After entering above settings, I reverted Sonos Lip Sync to 0.Cheers.

1
Annazel S
3 years ago
F
FlybridgeAvid Contributor I
asked in Controllers and Music services
The system says my Deezer details are invalid

I have just taken out a Deezer Hi Fi subscription. I have successfully set it up on a desktop app on my MacBook and my iPhone is also set up. But when I try to connect the Sonos app to the account it complains about the password being invalid. It obviously works on the other two device apps, s I know the password is correct. Is this an issue with Sonos or is it at the Deezer end? I can connect 13 devices with the account I have, so it isn’t an issue re the number of devices. Thanks.

10
F
3 years ago
K
kirill_sProducer I
asked in Components and Architectural
Pandora

Hi. I suddenly see Unable to browse music when going to my stations on controller. What should I do? 10 minutes ago it was fine but then the music stopped playing and I see this. Thanks

7
Paul A
3 years ago
C
cliffopeContributor I
asked in Components and Architectural
ZonePlayer ZP90 appears to have died

A few days ago my ZP90 failed to show up in the app. The white status light was no longer showing. There was however some power getting through, because the lights above each of the USB ports were flickering. I tried using a different power lead, plugged into a different power outlet. This made no difference. I tried a factory reset on three separate occasions. Again, nothing. Prior to this, there was nothing to suggest a problem, nor any maltreatment of any kind. I guess it has just quietly died. Just as a last hope, does anyone have any other suggestions, please?

7
Paul A
3 years ago
C
capitalheelContributor I
asked in Components and Architectural
Sonos One no power - suggestions?

As it seems several others have posted (see links below), my Sonos One died this week.  It’s approximately 2.5 years old and one of two I own, in addition to a Port. I received the same “resolution” from Sonos Support - here’s a 30% discount on a new (?) one, sorry about your bad speaker…The speaker sat on the shelf plugged into a power surge protector outlet for the duration of its life.  The only thing I did (the day before I noticed the failure) was flip the breaker to that outlet to work on an unrelated wall switch. Therefore, something akin to unplugging and plugging the speaker back in fried it.There's clearly a fundamental issue with a component in these speakers and Sonos isn’t doing much of anything to help.Others: https://en.community.sonos.com/components-228996/sonos-one-no-longer-powers-on-6838698https://en.community.sonos.com/troubleshooting-228999/sonos-one-non-responsive-6831878https://en.community.sonos.com/troubleshooting-228999/sonos-one-dead-cannot-power-up-6849037

5
Annazel S
3 years ago
S
Stu07012Contributor I
asked in Home theater
Beam connection issues

Hi, I am trying to connect my new Beam. The white light flashes for 30 seconds & then turns blank. The app initially finds it, I press ADD but then it can’t find it or connect. I have disconnected the power multiple times, reset the router, moved it to different locations but always the same result/error message. I have successfully added the other components- sub, S1’s & Move. Any help would be great!

1
Mark P
3 years ago
A
AndyDamContributor I
asked in Components and Architectural
Sonos S2 update causing problems

Purchased new Sonos products throughout the house in 2019. I’ve been using the Sonos S1 app very successfully and without any issues for over a year  App is on all our Apple devices And devices in most rooms.  ever since the Sonos has to update To S2 none of the existing S1 apps work. None of the devices will connect even though everything else is working. All iPhones and iPads have the same issue  get all the way to the point of choosing music. Then when you press play  says “connection lost”   But the connection is fine to my music services up until you hit play  Uninstalled and reinstalled S1 app  same problem  installed the S2 app. Same problem  please help   

5
Mark P
3 years ago
D
Don VitoContributor I
asked in Controllers and Music services
Can’t play on Sonos from within Spotify

For some time now, I’m unable to play music on Sonos (in any room) from within the Spotify app.Spotify identifies the different rooms (2x Sonos One and 1x Sonos Amp) but upon selecting a room it waits and waits, looks like a song is playing, but no sound.If I open up the Sonos app, I can perfectly play the Spotify content in any room. I’ve tried reinstalling the apps, reconnecting the services, changing wifi channels on my router (Asus RT AX92U). Actually several months ago I even bought a new router, hoping it might help…Any suggestions? It used to work fine, cannot figure out what has changed the situation.Just realized something: when I try to play a personal playlist (like Daily Mix) from within the Sonos app, it fails: it skips song after song and sometimes a small popup ‘connection with spotify lost’... I can only play public lists, albums etc. Additional info: apps on IOS

14
Annazel S
3 years ago
A
AngusMContributor I
asked in Controllers and Music services
Radio Stations not playing

Numerous radio stations listed within Sonos Radio do not play. Is this a common issue?

2
A
3 years ago
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