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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26632 Topics
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antonmonstedContributor I
asked in Components and Architectural
What's going on?

Ok, I’m a music professional and I loved my Sonos system until this new controller app came along and now the speakers randomly switch on and off. I have tried to trouble shoot this from every angle but I’m stumped. It is a basic expectation that this stuff all just works...as it has, brilliantly, for years. But now for whatever reason, things switch on and off, or I can’t connect through Airplay and my family is begging me to go back to hard wired speakers so I stop cursing. Anyone else having “issues” since switching to the new Sonos controller app? Thanks. 

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Airgetlam
3 years ago
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acmcdContributor I
asked in Components and Architectural
router change.

I purchased an Orbi to enhance the speed of my internet. I am trying to chance the internet from the Verizon access to the Orbi access on the Sonos but it is not working. Going thru all the steps first with just update router; didn’t work, then took Sonos to the Verizon box and cable with an Ethernet cable and it’s not working either.  Thank you.

1
Airgetlam
3 years ago
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craigpressContributor I
asked in Controllers and Music services
S2 unable to connect to Apple Music.

I cannot connect S2 to my apple music account on the iOS beta. Not working on my iPhone 11 Pro or iPad.  Will switch to music app and make sure I am logged in to Apple music. Then I either get a we’re having a problem error in apple music or get an error in sonos saying I need to update to the newest music app. 

1
Airgetlam
3 years ago
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Rob155MContributor I
asked in Components and Architectural
New Sonos AMP sound not working

I recently deployed an AMP to drive ceiling speakers in my kitchen (it is one of 4 AMP units amongst other Sonos gear I have). When originally deployed it all worked just fine and has been used several times.I tried to play the kitchen today and whilst I can see the Kitchen AMP in the AP (S2) and the app says it is playing, I can stop/start the tracks, change the music, change the volume (on the app at least if not in reality) but there is no sound at all coming from the speakers. I have rebooted the unit (and waited 60 seconds before powering back up) but still no joy. The speaker cables are still connected as originally set……..I am at a loss. Thoughts appreciated……..

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Rowena B.
3 years ago
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rsbears19Contributor I
asked in Components and Architectural
New Amp - Orange / White flashing error after few minutes of use

Hi folks,New Sonos user here, and have to say I am heartbroken. Last night, took my brand new amp out of the box, connected it using speaker wire to my Audioengine HDP6 speakers with 14/2 speaker wire (in box banana plugs for the amp and binding posts for the speakers), and HDMI cable to a Samsung TV and within a few minutes of playing music/ TV (time was variable) sound cut out and the orange / white flashing light appeared. Went through troubleshooting with each speaker, error / same lights continued, and again, with no speakers attached, same flashing lights happened again. Moved the amp to a different location, and it seemed to work just fine for ~2 hours via the TV, went to bed, thinking I had solved the mysterious problem. This morning, tried to play some tunes, and the orange/white light appeared again.I am stumped as to what could be causing this, other than an internal amp error (per help articles). Solution is to contact customer service but I work a pretty demanding job duri

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Rowena B.
3 years ago
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jonblauchContributor I
asked in Controllers and Music services
No longer able to play any music from My Library on my PC

I know get  the “song is no longer encoded correctly” error message on every album / song in my library.  I most typically use a streaming service, so not sure how long this has been an issue.  However, 2-3 months ago for sure I could play all the songs I cannot play now. I have done the usual -  restarted router, restarted Sonos devices, reindexed my library, updated all Sonos apps.  All to no avail.  Checked the community questions and nothing is popping as as the answer. I can still play music from the streaming service.Sonos and Pc are not in the same room, but they are close.  My wireless signal is strong.

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Rowena B.
3 years ago
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Coop43Contributor I
asked in Components and Architectural
Error 701 Can't add songs to the queue

For the love, can somebody please help me figure this out.  I recently upgraded to the S2 platform, and the system is practically unusable.  I have ATT Fiber and an Netgear Nighthawk X10 router.  Everything is downstairs with the speakers within 30 feet of the router.  The S1 platform with the bridge worked great. It happens with all music sources:  Spotify, Sonos Radio, Amazon Music, etc

1
Rowena B.
3 years ago
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TurleyweContributor I
asked in Home theater
Sonos Beam cuts out

My Sonia beam tv audio regularly cuts out with my Samsung tv. Diagnostic number is  

2
controlav
3 years ago
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JessealfredoContributor I
asked in Home theater
Sub and Speakers won't configure to my new Arc.

I replaced my Bar with an Arc. Now the sub and speakers won’t configure, I’ve already tried rebooting everything, it didn’t help.

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Mark P
3 years ago
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poprockTrending Lyricist I
asked in Controllers and Music services
Can’t add Music Library (Apple Music/iTunes, Catalina, external HD) - help?

I have an Arc set up and running, but can’t get my Music Library working. I run Apple’s Music app (the one that replaced iTunes) v1.0.6.10 on a Mac Mini running Catalina. I have a local music collection of approx 18,000 songs stored on an external HD. I go to the Sonos App on my Mac Mini.I go to Music Library settings.I add the folder. Path shows as /Volumes/4TB drive/Music Music Library appears in my list of sources, but contains no music. What am I doing wrong?

3
P
3 years ago
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IanGraContributor I
asked in Controllers and Music services
My Sonos system keeps losing / is unable to play my music library - how do I fix this?

Subject line says it all - it has been happening intermittently since I removed my obsolete Sonos Bridge, and recently has become more frequent and frustrating. The media library is on a WD MyCloud NAS hardwired into the home network. The MyCloud DLNA Media Server is ON - but seems to ‘see’ way more attached Sonos media players than I actually have....One of the Sonos speakers (Sub) is hardwired into the network ( did this to fix the problem whereby the system was occasionally losing rooms / speakers): the other speakers are connected via wifi.  DHCP is dynamic. I tried fixing this by rebooting the wireless hub (SmartRG SR505N) with no luck this time.  The NAS is up and running fine: I can connect to it from my iMac, and the library is there. I will happily submit diagnostics if you tell me what to do.I used to love this system,  but it is getting harder to love …… It should not be this hard ….. 

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Rowena B.
3 years ago
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DSteveContributor I
asked in Advanced setups
Setup

I have a Sonos Arc, Sub and 2 Amps (one for front speakers, one for rear speakers) in my Greatroom.Can the Sonos system be configured so that when i am watching TV the Sonos Arc, Sub and 1 Amp (rear speakers) are activate. Then when i want to listen to music i want both Amps for front and rear speakers and the Sub, no Arc?The Amp for the rear speakers is the common element between the two configurations, can i link the sub that the rear speaker Amp so that the Sub will be available for both configurations?   

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Rowena B.
3 years ago
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ladarrasContributor I
asked in Advanced setups
Hearing Aid Bluetooth TV adapter

I have an Oticon TV adapter that bluetooths to my hearing aids that uses a TosLink optical cable. I need to extract audio from the Sonos Beam which only has an HDMI ARC connection to my Sony Bravia TV HDMI ARC port. I bought an HDMI switch with ARC feature and TosLink out connection and am wondering how to get it to work with the Beam. I put the HDMI from the Beam into the switch “IN” and connected a “high speed” HDMI to “OUT” and then into HDMI ARC port on TV. Also tried the opposite but does not work either way.  Any ideas?

1
J
3 years ago
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mickyvContributor I
asked in Components and Architectural
TruePlay not available.

Cannot find Trueplay on the S2 app on my Iphone SE, Ipad Pro, Iphone XR or a Ipad Air.All are running IOS 12.4.8.Never had this issue with S1.Need it for my new Arc.Any Ideas???

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N
3 years ago
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Sonos in TexasContributor I
asked in Home theater
Can't add PLAY 1 as right surround

My right play1 speaker is not being recognized for surround sound setup. I have a playbar, sub, and (2) Play1 speakers. I can set them up individually, and as a paired stereo set. But when trying to add as surround - the right speaker isn’t being recognized. the only time I got it to work as surround was when I had a wired connection with the Sonos boost. When I unplugged and moved back to its location - same problems as noted above. Looking for some advice or help please Diagnostic # 88499131

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Mark P
3 years ago
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mjk923Contributor I
asked in Components and Architectural
Using Sonos Beam with Sonos Amp

I have seen this question asked several times, but nothing seems to fix my specific issue.  I have been using the Sonos Beam with Subwoofer, but I recently decided to add the Sonos Amp to power my two in ceiling rear speakers.  I attached the speaker wire to the Sonos AMP and confirmed the TV runs sound through the speakers using an HDMI.  I then factory reset all 3 (Beam, Sub and AMP) so that I could add all 3 to the new Sonos 2 App.  All were successfully added to the App and are combined in the same room on the App.  I have the Amp setup in Home Theater mode in the App.  I have an HDMI cable running from the TV (Arc input) to the Beam.  The sub is connected via WiFi.  Both work just as they did before adding the Amp.  I have a CAT5 cable running from the Beam to the Amp.  I can’t get sound out of the rear speakers.  I feel like I’m really close, just can’t the sound to come out of the speakers.  Any ideas on what I missed?

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M
3 years ago
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AndyDamContributor I
asked in Components and Architectural
Sonos S2 update causing problems

Purchased new Sonos products throughout the house in 2019. I’ve been using the Sonos S1 app very successfully and without any issues for over a year  App is on all our Apple devices And devices in most rooms.  ever since the Sonos has to update To S2 none of the existing S1 apps work. None of the devices will connect even though everything else is working. All iPhones and iPads have the same issue  get all the way to the point of choosing music. Then when you press play  says “connection lost”   But the connection is fine to my music services up until you hit play  Uninstalled and reinstalled S1 app  same problem  installed the S2 app. Same problem  please help   

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Mark P
3 years ago
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LL Tool JContributor I
asked in Components and Architectural
New Amp always disconnected from app, no Airplay sound.

Brand new to the Sonos world and very excited to be here!  But having a bit of difficulty… My new Sonos Amp is driving three sets of traditional (not sonos, airplay etc) in-ceiling speakers, each set with its own volume control. They are connected to a Russound zone controller that sits right next to the Amp. Pretty straightforward; well aware of the sound cutoff at high volume from previous setups. Airplay was working fine at first. The Amp shows up on my phone as an Airplay option, and I can select it and on the phone. Music… magic! But a couple of days later… the song now shows progress on my phone as if it’s playing - but there’s no sound from the speakers. When I go to the Amp and tap the volume up/down buttons, the ticking sound comes through the speakers very clearly (and gets louder/quieter), so the wiring connection is fine. Here's the best part - it works fine with my wife’s iPhone. Same exact iPhone 11.     Obviously an AirPlay2 issue. I’m now looking for tips on how to get

1
Annazel S
3 years ago
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rich_eContributor I
asked in Components and Architectural
Unable to add music to the queue

Hello I have amazon music and napster music services linked to my account. They will both happily play 2 or 3 songs before giving up. I then get a variety of errors:Unable to add music to the queue unable to play “X” - unable to connect to Amazon MusicWe’ve changed all of the wifi set up several times (we’re now on a fixed wifi channel with minimal interference) and so a simple “reboot your router” is not a suitable solution. This is driving me mental and really distracting from our ability to enjoy the sonos speakers.  Does anyone have any suggestions? Thanks in advance:) 

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R
3 years ago
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Jakub1324Contributor I
asked in Components and Architectural
Can't play stored music from android

Hello,I can't play music stored on my Xiaomi Mi9T Pro. Spotify And Sonos Radio works fine. I can see music stored on my device, but when I try to play anything, it doesn't start And IT says that the track Is no longer available on my device. Any idea why?I tried to restart/reinstall. Diagnostic report No. 1088721956 Thanks

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Simon B
3 years ago
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AllanH2814Contributor I
asked in Components and Architectural
Sonos One with Alexa Plus Echo Dot

I have a Sonos One with Alexa along with an Echo Dot but the two wont operate together. To give an example if I ask Sonos One to play music in the kitchen it will do it but if I ask the Echo Dot to play music in kitchen it tries to do it but tells me the speaker is Offline - and it’s the same will all of the other speakers. So Sonos One and Alexa do not act as one.As far as I can tell they are linked in Alexa. I’d be grateful for any help in sorting this. Thanks Allan

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Annazel S
3 years ago
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patrick_30Contributor I
asked in Components and Architectural
error 1101, mobile devices can connect just fine, windows pc has error 1101.

When trying to install the windows PC app for Sonos I am getting issues connecting. When opening the sonos app, it ask to be updated and get an error: 1101 All my Sonos speakers work perfectly, are up to date and all mobile devices can connect I have the feeling there are some policies on my work PC that disallow me to use Sonos. Strange thing is that my IT guy says it works for others….Diagnostics: 404026229

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Simon B
3 years ago
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LSD2003Contributor I
posted in Components and Architectural
Sonos One will not connect

having upgraded to the new sonos s2 app I have a Sonos 1 that simply will not reconnect -factory reset multiple times -add speaker - runs finds speaker -Then final message is the speaker may not appear - if this happens power on and then finish using the system tab -???? 

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Ken_Griffiths
3 years ago
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mlabadanContributor I
asked in Components and Architectural
Sonos AMP crackling sound.

Hi we have multiple sonos products in our system.Been using Sonos Amp for most part of the year. Several weeks ago it started having crackling sound while watching TV on all apps.Sonos System still on S1. Sonos Amp wired thru ethernet and hooked to an LG C8 oled via hdmi arc and paired with a Sonos SUB v2.  Tried setting the sound output to both PCM and AUTO still the crackling remains.Happens every now and then but now getting more frequently. Sounds ok when I switch back to TV audio output using the built in speakers but when i switch back to the AMP via hdmi arc the crackling resumes. Playing music thru sonos using spotify and tidal no issues. All firmware both on TV and SONOS are updated.Will updating to SONOS S2 solve this? but i really do not want to update as I have a mix of new and legacy devices.I know the crackling issue here on the forums are a plenty but been a SONOS user for almost a decade and this is our first time with this issue. Yeah its been a frustrating experience

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Simon B
3 years ago
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valentindecuContributor I
asked in Components and Architectural
Issues adding YT Music songs to Sonos queue.

Does anyone else have issues adding YouTube Music songs to the queue? I own an IKEA Sonos symfonisk and it worked just fine until today when it just won't let me play any songs from my YouTube music account. Every other service I use works fine, my YouTube account is fine and the subscription is active. I have tried reseting the app and the speaker, nothing. Any ideas? 

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Simon B
3 years ago
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