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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26683 Topics
H
Hint12OakContributor I
posted in Controllers and Music services
Sonos and iMac music Library

Since the latest Sonos app change Sonos fails to find my iMac Music Library despite giving the path location.  I was told that by now Sonos would have fixed this.  Has anyone else had success?

2
H
16 days ago
C
CTruaxContributor II
asked in Controllers and Music services
Changing Networks and MyTuner Radio stops working

I have recently moved into a new apartment.  As a result I now have a new WiFi network.  I use a pixel 8 pro with the latest software updates.1) Manage Networks, of course, doesn't work;2) As a result I had to factory reset all my devices:   - Arc   - Sub gen 3   - SL 1   - SL   - Roam 1All devices came back online, however, not so my services:   - Spotify would not connect;    - MyTuner Radio would not connect;   - My music library and all my playlists disappeared I started the Spotify app on my phone and then connected my Sonos Livingroom and then Spotify would work correctly via the Sonos app.I was able to re-add my music library however my playlists are still gone.I have not been able to get MyTuner Radio working.  Removing the service fails so I can't re-add it.Sonos radio works with all it's advertising! Any assistance would be appreciated. Thank you. Charles Truax 

2
C
4 days ago
S
S500MONTrending Lyricist I
asked in Controllers and Music services
Alarms Not Working (Again)!

Not changed anything but for the past few days my alarms have stopped working again.Please don’t tell me the latest update has broken them again…

1
Iain59
3 days ago
F
farrisbulenContributor I
posted in Controllers and Music services
In-app BBC player experience for US sonos users

Looking for a way to stream replay’s of BBC radio shows like Gilles, Benji, etc. through the Sonos app experience. I have been leveraging Airplay 2 for this, but has intermittent drops.Ideally, we’d be able to add log into our https://www.bbc.co.uk/sounds account and replay all our saved radio shows via an in-app Sonos experience.Thank you for reviewing my request and love Sonos. PS - I appreciate the new in-app experience and the acknowledgement / transparency with which Sonos has handled the changes. Bravo..!

1
106rallye
16 days ago
M
Mark W1Contributor I
asked in Components and Architectural
amp is ready to connect but it doesn’t

amp is ready to connect ( flashing green)but it doesn’t Been rebooted - all ok until time to press the button  & nothing just note that button not pressed 

1
Gabriel Z
1 day ago
B
bjornorriContributor I
posted in Headphones
Play / Pause TV Audio Swap

My Airpods Max can pause and resume video content I’m watching when I press the digital crown or take them off.I expected this to work with the Sonos Ace using TV audio swap as well, but it doesn’t. As far as I know, HDMI-CEC supports play / pause operations, so the headphones could tell the soundbar to tell the TV to play / pause.Is this feature infeasible for some reason, or is this something that could be supported in the future?

0
B
23 days ago
S
SandraCountryContributor I
asked in Ask a question
App nightmare……again

Sonos app is playing Spotify queue through whole system even though Spotify is disconnected, no search function is available and no option to exit. Help…

1
Airgetlam
1 day ago
K
kepstinContributor I
asked in Advanced setups
DHCPv6 DUID is invalid/blank

I’ve got an IKEA Symfonisk table lamp. I noticed that at some point it has started to request an IPv6 address via DHCPv6, but it’s doing so with an invalid non-unique DUID (DHCP Unique Identifier).The DUID it’s using is (in hex): 00030001000000000000Decoded, that is a DUID “type 3” (DUID based on link-layer address), with the address type set to Ethernet… but where it should contain the Ethernet MAC address, instead the DUID is set to all zeros.I expect that this non-unique ID might cause problems if someone has multiple Sonos devices in a network with DHCPv6 enabled, although the exact result depends on what DHCP server is in use.For reference, my speaker is currently running the Sonos OS S2, Version 80.1-56190. It is connected via Ethernet cable (WiFi is disabled).

2
Airgetlam
4 minutes ago
S
Sparky_nzContributor I
asked in Components and Architectural
Connecting a cd player to Sonos Amp via optical

Hey guys,I have just bought a Sonos Amp and have connected my record player to it via the RCA outputs, I’m just wondering if I can also connect my cd player? Is it possible to use an HDMI cable from the HDMI output on the Amp then attach a Sonos Optical Audio Adapter which then plugs into the Optical output of the cd player?Thanks!

1
buzz
15 hours ago
106rallye
106rallye
asked in Controllers and Music services
Swiping down speaker menu on iPad - pin stripe to close to top of screen?

When I try to swipe the next page down 99% of the time the whole app will swipe down instead of the menu. Do I have fat fingers or is the pin strip you need to hit positioned wrong” 

1
K
21 days ago
L
Liza Baker ClarkContributor I
asked in Controllers and Music services
alarms dont function

After having lost all of my alarms with the new app I was aware the function wasn’t there initially with the new app.This  week I decide to give the function go as the capability is now visible and I’ve set up two new alarms. Set daily for different speakers, at different times with different playlists. neither of them have worked yet.  I’d like to know categorically if I should be expecting this to work or not so I know whether to bother wasting time trying to troubleshoot it. 

1
UKMedia
13 days ago
K
KylerbostwickContributor I
asked in Ask a question
Connection

I have factory Reset all my Sonos Equipment. Recently was gifted a system from a friend who did not know how to reset everything. I have connected the Sub to the system, but the system will not recognize the Soundbar, play:1 x2 or play:5 even if I connect them with Ethernet cable 

4
K
1 minute ago
D
DiggydogContributor I
asked in Portable speakers
starting to use the sonos roam out of the box

Does the device need a period to charge before using? 

1
melvimbe
12 days ago
C
ChapplesContributor I
asked in Speakers
play1 status light control - no option in hardware

I recently reconnected my Sonos to a new network but my Play1 which I use in a sleeping room doesn’t turn off the status light.  I had it off previously - but there doesn’t appear to be an option in hardware.  Any ideas? 

2
C
20 days ago
K
KoolinContributor I
asked in Components and Architectural
Timer messages follow the local time on my phone when travelling

When I travel the alarms on my Sonos system seem to track the local time on my phone. Does anybody else experience this? Nobody in the house so difficult to actually check what is happening at home.As I have a complete sequence of alarms to help maintain a lived in scénario in the house this could result in some crazy actions.   

1
ratty
2 years ago
X
xushaohaiContributor I
asked in Controllers and Music services
Can't add music on network neighborhood

win11电脑能读到网络邻居的音乐资源，但sonosAPP添加不了该音乐资源，请问怎样解决？谢谢！ Moderator edit:Google Translate- The win11 computer can read the music resources of Network Neighbourhood, but the Sonos APP cannot add the music resources. How to solve it? Thanks!

1
Ken_Griffiths
1 year ago
A
attacama40Headliner I
posted in Components and Architectural
Track Play Just Stops?

Evening all. Have a largish Sonos system of long standing ….. all wired & all driving in ceiling B&W’s except one Port connected to a Pioneer VSA-AX10ai.The last few weeks tracks have just stopped playing ….  randomly and for no obvious reason I can fathom. It’s not room specific. It does not appear to be service specific.Tracks come from NAS, Amazon, Spotify and the last week or so, Tidal Hifi. Although have not used NAS last few weeks so consider that a red herring.System is up to date on S2. Although (and could be rough coincidence) I have only seen the track stop since going full S2. That maybe unfair logic as that was approximately 3 months back and I have no precise analysis to link the two events.I added a Roam a week back but the track stop was occurring before then.More than a little confused. As I say system is a long standing one and faultless in the main. Appreciate any suggestions.

1
buzz
3 years ago
A
alexfirth91Contributor I
asked in Portable speakers
Sonos Move after disconnect won’t appear on Android app, appears on iOS app.

What do I have to do to fix this? Even my other portable, a Roam is appearing on both. The Android app just refuses to see it in the system. 

3
Corry P
1 year ago
M
Mika17Contributor II
posted in Controllers and Music services
Problème sonos g1 et Amazon

Bonjour, depuis quelques jour je ne peux plus faire glisser mes playlist Amazon dans l’application Sonos. comment cela ce fait ?

1
Sotiris C.
1 year ago
G
George1144Contributor I
posted in Components and Architectural
wifi issue

Unable to contact to my Sonos play-5 system 

1
G
3 years ago
S
StarbrandContributor I
posted in Home theater
sonos to tv

I can play music through my Sonos, but I can’t seem to get my TV to run through the speakers. It is an older system. Any ideas?

1
Ken_Griffiths
1 year ago
T
TLacasseContributor I
posted in Components and Architectural
Sound control in Spotify

Hello, when I use the spotify application to listen to music from my iphone, I try to turn the volume up or down but it doesn't work .. I see the green volume bar go up and down but the sound always stays at the same intensity ... I am not the only one with this problem, a friend also has the same problem! someone to solve this problem? thank you so much! I use the Sonos Play 1 ...

1
Ken_Griffiths
3 years ago
A
adpv2000Contributor I
posted in Components and Architectural
Device drop outs

I have two devices, directly connected to the router with a cable. One of the devices drops at random, stops playing, and then after a while returns on its on. Sometimes while this happens the speakers make a loud clicking sound. I captured a diagnosis after this happened once:452604873. Thanks.

1
A
2 years ago
P
PipinContributor I
posted in Components and Architectural
Sound Bar

My sound bar has stopped working overnight ! No power, I took power cable out and put it back in and it sparked inside the bar!  

1
Stanley_4
3 years ago
boback
bobackContributor III
asked in Portable speakers
Sonos Roam Bluetooth Becomes Unreponsive

I love the Roam and I use it as a space saving desktop computer speaker with a bluetooth connection. I’ve noticed if used for prolonged periods of times sometimes the bluetooth cuts out and becomes unresponsive. I have to turn it off and restart the Roam a few times to be able to reconnect. Despite the blue light being on for bluetooth mode neither my computer or phone can connect to it. It’s like it’s frozen maybe. I called support today and they said it might be related to overcharging and heat while on the Qi charger and they want me to remove it from the charger when full. That’s somewhat annoying to keep track of. Seems like this should be a firmware or engineering issue. I really hope the bluetooth ends up being more reliable. Otherwise, it’s a great speaker.

0
boback
2 years ago
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