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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26795 Topics
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LynjoContributor I
asked in Controllers and Music services
Last week an update that wasn't, today app can't find my system

The recent update took away most of the features I used on sonos. No longer able to shuffle or put more than one album in the queue. Now the app can't find my system even after I Uninstaller and reinstalled it. What's up with this. Getting ready to find a new speaker.

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4 months ago
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TeammacContributor I
asked in Controllers and Music services
spotify - not able to add to new so sonos app?

Any work around or tips to allow Spotify to be added as a service on Sonos app please 

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4 months ago
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Mysticman57Enthusiast II
posted in Controllers and Music services
pc vs android

Well, I uninstalled new upgrade from my pc went back to s2 which is working fine. My Android phone however is a different story.  Sitting in my house surrounded by 10 speakers and this is what I get...think I'm going to pass on your "most requested” product that's dropping on Tuesday. 

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4 months ago
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AndydoomContributor I
asked in Controllers and Music services
sonos app load time

The new app is awful, but is anyone else experiencing a 1-2 minute controller app load time when you open it up? Not spotted a response on this specific point.  .....also having to reset my router every half a day because there's an update that I can't access.... NAS has gone etc etc etc.  I've used Sonos for years but now seriously considering moving away as this is stupid.  Thanks 

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4 months ago
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KosEnthusiast I
posted in Speakers
cannot update roam

Tried everyting. Rebooted Roam. Rebooted router. Of my 10 Sonos unit this one Roam just won’t update… error 30! forever. And NO use of it now - NO connection. (Now is says error 1001… gosh)Now what? (Also - hate the new app: my 50k plus tracks on my NAS are not accesable anymore - I am appauled - even Sonos fan boys are … silent). Shame on you, Sonos.

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4 months ago
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ThierryPiraContributor I
posted in Speakers
S2 upgrade op

Hi, it seems to be impossible to listen to my sonos system after the upgrade. It either cannot find the components or  it cannot connect. I dropped it.  I now use native Spotify to play music. If it does not get fixed I’ll kick everything out and buy some better stuff

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4 months ago
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GiGiBIContributor I
asked in Speakers
Five on network but won’t play.

Neither of my Five speakers will play? I see them in the system and my One and Arc play individually and together but the pair of Fives will not. The app automatically switches away from the Fives. I’ve tried unplugging and resetting. I see them on my network but can’t get them to play anything. Any advice? Thank you.   I did update the app and am aware of all the issues with the latest app release. I am asking if anyone knows of a fix for this issue in case it’s not app update related.  Moderator edit: Combined posts

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4 months ago
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robokittyEnthusiast II
asked in Controllers and Music services
Is there a list of iOs controller apps that are not from Sonos.

I’ve seen on other posts that there are some alternatives or partial alternatives to the (now not working) Sonos controller app. Is there a list somewhere of what this/these are and where to get?

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4 months ago
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317CruseContributor I
asked in Home theater
app

I'm trying to put youtube music on my sonos app. Not the new app but older one. I have the playbar an Gen 3 sub. It keeps telling me to sign out and then in as the owner. So I signed out I made a new password I signed in I don't know how I determine or how I tell it I'm the owner I mean I would assume it would know that I'm the owner. I recently moved so it's that fruit you know probably a good month before I got it back up and running and I have it wired into my Blackhawk six router hardwired I'll just find it seems to run better that way I love the products I love the sound I listen to music daily everyday and I find the YouTube music is a little bit easier accessible when you want to listen to something particular so in that regard and I've already had a YouTube music account so I might try downloading the new app and then doing it that way but any suggestions or comments would be greatly appreciated thank you

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4 months ago
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zeegeeContributor I
asked in Controllers and Music services
Qobuz - some areas not showing content (Playlists, Fav Artists)

After updating Sonos app on Android phone, for Qobuz, Playlists do not show up in the app; also, Favorite → Artists do not show up in the app.On my MacOS app, those areas show up fine (I’m being asked to update that app too but I’m holding off). 

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4 months ago
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D B CooperEnthusiast I
posted in Controllers and Music services
speakers playing that are not selected

I’m sure Sonos considers this a “feature” of the “upgraded” app, but since I installed the new version, speakers begin playing by themselves, volume level are not where they were left, even sources are not the same as what I normally listen to. My Move speakers turned on unexpectedly at 2am this past week, which was rather interesting. On more than one occasion, speakers are playing, but looking at the app, the speakers are not selected, yet are still playing. The system is trash until they fix this, which sounds like it will be months.Having worked my career in software development and releasing new code to production environments, this is the absolute worst process I’ve ever seen. They had to have failed hundreds if not thousands of pre-production test scenarios and yet they released it anyway. A majority of those failures had to be critical to functionality failures. Whoever developed this, and whoever signed off on it should be fired. 

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4 months ago
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OCCProfContributor I
asked in Controllers and Music services
Need HELP with New Sonos App on Android Phones

I could use your help!Until a couple of weeks ago, my wife’s and my Android phones worked well with Sonos. Then Sonos “upgraded” to the new app and our phone can’t connect with our system. For 2 weeks, I’ve tried everything to get it working: uninstalled/reinstalled app, restarted phones, signed out/signed in again on Sonos, and individually added each speaker to the app on each phone through the app. I thought I solved my problem with the last attempt until I closed the app. Next day, the app found no components and I was back to nothing! I even has several contacts with Sonos customer support and got to a “Level 2” Customer Experience person who replied to my email, “...there is nothing else that can be done to use the S2 app on mobile devices.” Can you please help?Thanks in advance.

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4 months ago
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Beachbum1Contributor I
posted in Speakers
lack of intelligent tech support at Sonos

The tech support chat line is pretty much useless. Almost as much as the live agents. 

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4 months ago
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vataykContributor I
asked in Controllers and Music services
Group Rooms/Speakers

Since the new update installed i cant group all Rooms and speakers like before. My Sonos Roam cant be connected with other Speakers. Always the note that a Connection is not possible and should try later. But i can Play music on the Roam without Problems (alone). the Rest of the system/speakers is possible to group but not with the Roam.  

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4 months ago
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Dean SContributor II
asked in Controllers and Music services
Win10 Won't Connect After Force Upgrade of Win (5/2024)

Win10 Sonos App Won't Connect After Force Upgrade of Sonos (5/2024) Hello. I came home after being away for a week and the Win10 Sonos Controller ‘sees the system’ but won’t connect. Happily, I can still control the speakers w/ my phone (IOS). The help desk (after being in queue starting at #52! had be install a new version of the controller (done) and it has the same issue. BTW there was no prompt for updating. Just an unfriendly surprise. Now, the (L1) support is guessing, etc. Any help/ideas appreciate. Music and network are fine. But Win10 app doesn’t see the system. BTW, the system apparently had new firmware pushed to it (to the speakers) while I was away. From: is 78.1-51030 to: 79.0-52294  VPN off. Avast and McAfee (and everything else) had no updates during the last week.   

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4 months ago
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Dean SContributor II
asked in Controllers and Music services
Win10 Sonos App Won't Connect After Force Upgrade of Sonos (5/2024)

Win10 Sonos App Won't Connect After Force Upgrade of Sonos (5/2024) Hello. I came home after being away for a week and the Win10 Sonos Controller ‘sees the system’ but won’t connect. Happily, I can still control the speakers w/ my phone (IOS). The help desk (after being in queue starting at #52! had be install a new version of the controller (done) and it has the same issue. BTW there was no prompt for updating. Just an unfriendly surprise. Now, the (L1) support is guessing, etc. Any help/ideas appreciate. Music and network are fine. But Win10 app doesn’t see the system. BTW, the system apparently had new firmware pushed to it (to the speakers) while I was away. From: is 78.1-51030 to: 79.0-52294  VPN off. Avast and McAfee (and everything else) had no updates during the last week. 

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4 months ago
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tymtthwsContributor I
asked in Home theater
unable to link subwoofer to my account

Despite repeated efforts over the last 72 hours, I remain unable to link my Gen 3 subwoofer to my Sonos account.  Help!

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4 months ago
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DaniusContributor I
asked in Controllers and Music services
Adding device and forced to update device (Sonos One). This update never finish. Please help

Adding device and forced to update device (Sonos One).  This update never finish and thus unable to add the device.  I Need help please.

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4 months ago
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OlegOsnaContributor I
asked in Controllers and Music services
Delay w/ Play 1 using the app

Hi all,I am having trouble w/ my Play 1 speakers since some months. The problem existed before the major GUI Update which was released just recently and is still existing.I have a simple configuration w/ Playbase and 2x Play 1 in 3 different rooms. The Playbase is connected via Cable to the router and the Play 1 are connected to the Sonos Network (separate WiFi) as far as I remember. I attached the current Network Matrix. This configuration is quite old and worked well for years.Current Problem:At some point esp. the Play 1 “Küche” started to have big delays when using the Sonos App via Iphone and apparently also via the Android phone of my wife. So basic stuff like changing volume or Play / Pause often needs several seconds after hitting the button and sometimes does not work at all. The other Play 1 “Kinderzimmer” apparently works better, also has some delays aswell. The Playbase works w/o problems.Any idea on the origin of the problem? As mentioned I have this configuration for year

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4 months ago
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Sandra38Contributor I
posted in Controllers and Music services
connexion wifi

Bonjourmon tableau ne trouve pas la wifi je ne peux l utiliser qu avec le câble ethernet  Moderator Note - Translation by Google:Good morningmy board can't find wifiI can only use it with the ethernet cable  

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4 months ago
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CecceContributor I
asked in Controllers and Music services
New Sonos App

Non mi riconosce più i miei dispositivi che precedentemente utilizzavo dall'app senza problemi.The new app do not reconize my devices. With the previous version of the app everything was working well.I cannot use the app functionality

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4 months ago
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Archiebald29Contributor I
asked in Home theater
era 300s via Bluetooth

I have a pair of era 300s. Pair with a beam gen2 and a sub.   Can I use the era 300 on Bluetooth as well 

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4 months ago
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AffinityContributor I
asked in Controllers and Music services
new app update keeps loosing system connection and access to my services

After the update the app require reauthorisation of my services almost every day. It also can't remember my login and I have to relogin all the time. Whatever you did with the app, please fix it quickly - I'm starting to consider other options as sonos is almost unusable now. Takes me 10-15 min every day to log in and reauthorise my services everyday before the system works. Do any of you have a work around that will keep me from the hassle of all these logins and reauthorisations?

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4 months ago
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GonditContributor I
asked in Portable speakers
turntable connection

I have a Sonos roam which I connect by Bluetooth to a Sony turntable. When I attempt to add my pair of Sonos ones the connection disappears. Any ideas?

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4 months ago
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sid2323Contributor I
posted in Controllers and Music services
New Sonos App KO

Since Sonos App have been updated v80, I can’t use it to manage my Playbar from my Android phone, Oppo Reno2 with Android 11 (colorOS v11.1).The app start, 2 min on the Sonos App. Then an update is required but it can’t be done without information.From an iPhone and the same wifi network the Sonos Playbar is perfectly managed.How can I find a solution please ? 

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4 months ago
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