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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26685 Topics
K
kleepedContributor I
asked in Home theater
Problem adding surrounds to Amp.

Just added Sonos Amp, and trying to add (2) Play:1s as surrounds. Tried multiple ways to to set up surrounds, but failed. Background: I have 4 Sonos; (1) Amp, (1) Play: 5 Gen 2, (2) Play:1s.  Amp is hardwired, WM0. Rest are on wifi, WM1. Have (3) Google wifi’s around my house   What I tried: tried adding Play:1s as surrounds (with solid white light), wireless, failed. hard reset both Play:1s, and set up as surrounds (with blinking green lights), wireless, failed. hardwired one Play:1, and set up both as surrounds (with blinking green lights). The other Play:1 was wireless. I confirmed  both play:1’s are working together with Amp as surrounds. (I read subs and surrounds need to be on WM2, but when I checked, they were both on WM0.) I unplugged both play:1s and relocated them to correct locations wireless. No sound. They changed back to WM1 and can see them on Google Wifi, but no sound.  Both need to be in the back of living room as surrounds, and I can’t have them wired because AMP, TV,

12
J
3 years ago
B
BosgrkContributor I
asked in Advanced setups
Brought play one to Asia and nothing works

I brought my Sonos play one from the US to Thailand I reset it connected it to a new network and everything looked good. But it won’t play anything including radio, SoundCloud, audible, Amazon music. Nothing. Says unable to add track or the music is encoded incorrectly.  does that mean I cannot use it here or os there a trick to make it work?

1
Airgetlam
3 years ago
S
stotes57Contributor I
asked in Components and Architectural
TP Link Deco 5 - SonosNet.

I’m just about at my wits end here.  I recently installed a Deco M5 mesh system in my home.  Great wi-fi coverage - but it’s practically killed my Sonos system - 3 Play 1s and 2 Ones.  So I’ve been reading about the issues, and have decided to try to create a separate SonosNet system. Here is my configuration -ISP supplied Modem/Router (with wifi turned off); wired to Deco M5 (in Router mode); wired to 5 port switch connected to one of the other Deco M5s for a backhaul channel and the Sonos One speakerThe Sonos One shows up just fine - with WM 0 in the description.   It’s when I try to add my other speakers into the mix that I run into problems.  I add the first one, and it shows up with WM 1 in the description - connected to the wi-fi network instead of the SonosNet.  I turn off the 2.4Gh wireless on the Deco, and it won’t connect to the second speaker at all, it’s only about 15 ft away from the Sonos One.  I haven’t tried my luck with any of the other speakers yet, but will shortly a

7
Airgetlam
3 years ago
J
JuanzaContributor I
asked in Speakers
Old system

I've got a Sonos system since 2013.I operate it with an Android 5 tablet.My Play 1 doesn't work. I think it's the fault of my wifi's.A few days ago, I succeeded in connecting my system without a Bridge, but since then my Marantz 7004 can't be connected to the Internet (via Sonos Connect). Previously, it was. I hear Deezer through a regular amplifier connected to the Sonos Connect via Aux port.What can I do, without spending money, and without buying a new tablet (it works perfectly)? 

3
Airgetlam
3 years ago
M
Monsieur JasperContributor I
asked in Home theater
Need some advise from the experts over here

Hello Community, I started as Sonos customer with 2 play 5 Gen 2 one year and a half ago, short after I’ve added a Sub (gen2)  to my setup. This is for me the best audio experienced I’ve ever had in my live wile streaming through Tidal or Spotify. The one thing I was missing was good sound for my Tv, so i've linked one of the two Gen's 2 through an Aux wire and as you can expect from an Aux wire in some good recorded movies the sound was good but in a lot of other movies it was just awful to listen to (like a Star is born as example). Last week I received my Sonos Arc, and started trying the following setup.  Sonos arc use only, this is awesome but I was really missing the ‘punch’ of the sub and the wide sound effect I had with the play 5's.  Sonos Arc with sub, awesome punch,breath taking clear voices but yes, still missing the ‘wide stage effect’ Sonos Arc with sub and Play 5 as surround speakers, actually not that good, in my short living room this was just overkill and I really was

7
M
3 years ago
T
T.E.Contributor I
asked in Components and Architectural
Chime Instead of Radio Station

I saw a post which said that the issue of the alarm chime playing instead of the chosen radio station was resolved. Well… not for me unfortunately. I ran a diagnostic 1091692798 Let me know if you need any other info. CiaoElio

1
Annazel S
3 years ago
A
anton101Avid Contributor I
asked in Components and Architectural
Why does everything say WM:0 even though things are plugged into my router?

Diagnostic: 1379120434This is part of a larger issue with Sonos Connect and Sonos Boost possibly canceling each other out, but maybe someone can teach me something.  I have the Playbar wire connected to the router. There are (2) Play 1 Surrounds wirelessly connected to the Playbar.  I have a Play 1: Kitchen + Play 5: Bedroom + Play 1:Other Bedroom connected wirelessly to the router (so I thought).  I WOULD LIKE to have my Sonos Connect wire connected to the router, which it is now (see Diagnostic # above). Sometimes it works, sometimes it doesn’t. The Boost messes everything up so I unplugged that.   I have rebooted, factory reset everything a hundred times to no avail.  QUESTION: How come everything is still WM:0? Shouldn’t the Playbar and Connect be WM:1 since they are wire connected to the router?Thinking this is a router issue. Brand new router from Spectrum (Sagemcom - SAC2V2S). Everything started after I replaced the router.  

2
Stanley_4
3 years ago
E
EbidrowContributor I
asked in Components and Architectural
Blown Speaker on Play 5, told you can pay $350?

My speaker is blown on my play 5 gen 2.  Have had the speaker for just over 15 months.  Had a chat conversation on the support site about it.  Followed all the reset, hard reset, different services everything.  Still sounds terrible.    I sent in the video to the support.  The response?  You can give us $350 more dollars to buy a new one.  Because you are 3 months out of warranty.  That's a serious answer?   It's mind boggling how incredibly awful that is to hear.  Thanks to our glorious speaker that blows, you have to buy another one?  So I'll be in $850 for a play 5 that lasted 15 months?  I can't even fathom buying another speaker that might only last 15 months.  My case number is 02254033

2
Stanley_4
3 years ago
Stanley_4
Stanley_4Lead Maestro
posted in Advanced setups
Updated memory graphic

This is controlav’s chart. 

26
Stanley_4
3 years ago
L
LalvaniContributor I
asked in Home theater
Sonos Arc and Samsung Q90T.

I just upgraded my Samsung Q80R to a Samsung Q90T, mainly to enjoy better compatibility with my Sonos:Arc. However, I am unable to get Atmos audio. The Arc is connected to the eArc port, audio is set up to pass through. Using the Netflix app on the TV, I get MultiChannel PCM 2.0, while using the native Apple TV app, I get MultiChannel PCM 5.1, and while using the Apple TV 4K box, I get Stereo 2.0. Any ideas on what I need to do would be highly appreciated. thanks 

1
Simon B
3 years ago
C
CharlieGContributor II
asked in Controllers and Music services
Scrobbling to last.fm is no longer working

For about two days now the music I play through my Sonos system is not scrobbling to last.fm. Looking at the settings shows I’m still logged in and it should be working. Anyone else having this problem? I have already toggled the service, reset my login, even reinstall my desktop controller.

11
C
3 years ago
A
ARTY62Contributor I
posted in Home theater
How to connect a Sonos Arc with Mac Mini and TV as monitor?

Hello, we have a Sonos Arc. We watch television (Netflix, etc.) through a Mac Mini connected by HDMI to the TV. Now we have bought a Sonos Arc and we want to connect it, but when connecting it to the Mac Mini via HDMI it does not sound, and if we connect it to the HDMI (HDMI 1) of the TV, as the Mac Mini is also connected by HDMI to the TV (HDMI2 ), it is not possible to use them at the same time, so if we select HDMI1 on the TV, you can see the Mac but you cannot hear SONOS, and if you select HDMI2 you can hear the sonos but you don't see TV through the Mac Can you think of a solution for this? It is incredible that a machine as recent as the Sonos Arc does not come with more input options, since many people today only watch television with a computer connected to a TV that only acts as a monitor. Thank you! Arty

2
Airgetlam
3 years ago
M
mborellaProducer I
asked in Components and Architectural
YouTube Music "crashes" Sonos AMP.

I just started using YouTube music and I am getting this error “YouTube Music: Unable to play the selected item.”  It has happened twice so far, both times on a song that I uploaded (different songs).  One time I was just sliding the progress meter to fast forward within the track.It hosed my Sonos AMP, which became unresposive - could not cause it to play anything from the controller.  One time I had to reboot it, the other time I reset my controller and it came back.I am using the S1 controller on Windows 10.  My system is on 11.2.2. I have not seen this behavior on Spotify or Google Play Music.Any advice?  

21
Simon B
3 years ago
D
DeepDeyTrending Lyricist I
asked in Advanced setups
Bonding a Sonos FIVE to a SONOS One SL

Hello,I have a SONOS One SL in a room, and have recently purchased a SONOS FIVE.I am wondering if someone can help understand if I can bond a SONOS FIVE to a SONOS One SL.please note that the One SL is not paired in stereo, its Mono.Look forward to your answers.Regards,

4
D
3 years ago
T
TAOHIOContributor I
asked in Controllers and Music services
How do you register your Sonos system at Sonos homepage?

Registrering, how?

3
C
3 years ago
A
albaneContributor I
asked in Controllers and Music services
No more French radios on Sonos in the UK

Whatever service I am using: Sonos radio, TuneIn radio, Radio.net, I am unable to listen to any French radios ….!WHAT IS GOING ON ….???????

3
A
3 years ago
J
Jonny29Contributor I
asked in Components and Architectural
Turntable volume issues

I am running my turntable (audio-technica AT-LP120 USB) through a Sonos Connect to join my network but there is hardly any volume on any of my speakers (it is minimal at full volume). I have a Playbar, Playbase and Move. Does anyone have any ideas what the problem might be? I suspect it’s a setting as the sound is there, just very quiet. Thanks 

5
K
3 years ago
H
HRBCContributor I
asked in Components and Architectural
Rear surround speakers «dissapear»

Setting up Amp with two Sonos one as rear surround speakers. When trying to play music they are visible for a short while an then disappears Living room (?+?) appears instead of Living room (+R+L). No music playing in the rear speaker’s.

7
Mark P
3 years ago
F
fatmcgavContributor II
asked in Components and Architectural
Audio skipping and stopping from multiple sources.

Hi there, I'm a long time Sonos user, however recently we've been expericing serious issues with audio skipping and stopping. There's no obvious correlation on source or media type, as it skips whether playing from Sonos app, YouTube music, Alexa and Google Home. Some times music will play completely fine, and other times it will skip after like 15-20 seconds.From a setup pov, I've got a mix of Sonos Play:3 and Symfonisk bookshelf speakers, all connected via WiFi. Home WiFi is a Ubiquiti Unifi network, with 2 AP's and a USG Pro gateway. Internet is an 80/20mbps FTTC service, which isn't heavily loaded. I've just generate a support diagnostics, reference is 1595664835I've checked for firmware updates etc, but all showing as upto date.Any suggestions? Thanks in advance. Gavin 

3
Simon B
3 years ago
W
wagoner docContributor I
asked in Controllers and Music services
Streaming and app quality

Could anyone either convince me to stay with Sonos or recommend a less problematic streaming platform. I have constant issues with Sonos, including things working fine one day, and then roadblocks left and right the next.

4
N
3 years ago
A
asyncContributor I
asked in Controllers and Music services
Can't play certain directories in music library

I’ve got a samba share with tons of different music organized by directory.For some reason some directories can not play. If I try to play any song any any one of these directories it just skips to the next song. Eventually It will produce an error after trying 10 or so songs and say something like “Unable to play ‘blah’ - network connection speed insufficient to maintain playback buffer’I don’t believe this is a network performance issue. Everything is wired via ethernet and shared locally and it ONLY affects certain folders. I’ve read endless samba logs and can’t discern anything. I’ve tried copying different directories around, removing files, changing permissions, everything I can think of. No matter what ‘Chillstep Radio’ directory plays fine, but ‘Dubstep Radio’ directory won’t play at all, for example.So I’ve run endless experiments creating new directories with different names and only putting a few files in them, reindexing and trying again. Sometimes a directory will play, an

5
A
3 years ago
H
Hendo25Contributor I
asked in Home theater
Sony TV and Sonos Arc - no sound at all

HiI have recently bought a Sonos Arc and a Sony XG950 (KD75XG9505BU), and I cannot get any sound through the Sonos Arc.I have seen people comment on Atmos problems, and cutting out, but I am getting nothing!After the first failure, and several attempts at changing settings in the TV, I have now removed all HDMI inputs, factory reset both TV and Arc; Started TV, Started Arc, installed HDMI cable, and still nothing.I can see that the Arc is “recognising” the TV. The app shows TV input, but no sound.(The TV is of course set to Audio System for audio out).I have tried setting up the TV using the app, and it gets to stage 2 - after recognising the eArc connection it then during the “Test connection” stage, the error message is “Audio System not connected”.I have tried all options on the Sony TV audio out menu… changing to bitstream, Dolby Digital, Dolby Digital Plus… I have tried with different HDMI inputs, as well as the in-built apps.And I have now tried everything on a different HDMI cab

6
Annazel S
3 years ago
M
MplunkContributor I
asked in Components and Architectural
Beam Audio going in and out Vizio

I know there’s plenty of threads and I’ve read them all, but none of my fixes have worked. Sound cutting in and out all of a sudden- have had the beam for 6 months and no issue until now. Diagnostic # 135279630. Looking for Sonos support to tell me what’s going on  i did recently have some issues with my internet- could it be WiFi related? 

1
Annazel S
3 years ago
R
RoughstonesContributor I
asked in Controllers and Music services
music library

Have library on WD NAS drive. Sonos can nonlonger find it. I've rebooted drivecand router several times, no joy. I have deleted then readded the library in the app. I have then trued deletting and replacing the library by putting it on a usb. This partially indexes but not fully. Any ideas for next steps? Sinos streams fine and plays from.phone as usual.  

2
Airgetlam
3 years ago
R
REDEYES00Contributor I
asked in Components and Architectural
Error: Unable to connect to selected item

All speakers are connected, but this morning none of the services are able to connect. Rebooted router and speakers and still getting error message.

1
Annazel S
3 years ago
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