Sonos used to be a family of great products that were consistent and worked. Whomever they hired to make the decisions and set the strategic direction over the last couple of years has failed spectacularly! The complete ridiculousness of the S1 and Sonos app is something that any company that cares about the perception of their aptitude would have avoided at all costs, and the newest app update appears to have been designed by the three blind mice! Add to that over the last couple years their devices just randomly disappear from the app and lose connectivity. Their answer from them is “it must be the wifi network”, and factory reset or move the device. I have been a network architect for 20 years and have never seen a better example of a company that is literally drowning under the weight of their own lack of understanding and ability. Perhaps instead of redesigning apps in the worst manner possible, spend time and money fixing the existing issues and returning the products and experience to the best possible for your customer base. I have spent thousands of dollars on Sonos gear over the years, will likely replace it with products from a company that understands connectivity and application development.