Has anyone else found that their trade up products have been removed from their accounts, so that there are not as many items to trade up as they expected?
I have old generation products in my account which I traded up and returned to Sonos, but these were removed and the “trade up” credit applied to items I am still using.
Sonos say that they are unable to verify registration for the products returned under GDPR, as they may now be registered to others. So they are saying that the products returned are now in use by others - what! they’ve sold them on!? And because I’ve returned them I’ve effectively lost my 30% upgrade credit….?
Come on Sonos, this is a con!
Anybody else found this?
Best answer by melvimbe
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