Answered

Your Device isn't compatible with this version

  • 19 April 2018
  • 6 replies
  • 1935 views
P
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update to 8.5.1

Did an update on my windows 10, Samsung Galaxy tab S2 and Samsung Galaxy phone S8 today... almost... Phone says its not compatible.

Anyone else have a problem? is this specifically a Galaxy S8 issue, or are other phones also incompatible?
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Best answer by camillo777 19 April 2018, 07:42

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6 replies

AjTrek1
Userlevel 7
Hi

I'm not a Galaxy owner...but did you check to see if there is an update for the phone's firmware? That could be the cause :?

Cheers!
Together Everyone Achieves More = T.E.A.M.
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Running Android 8.0.0 last update was early April, think the phone is up to date. just won't run Sonos 8.5
C
Userlevel 5
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Running Android 8.0.0 last update was early April, think the phone is up to date. just won't run Sonos 8.5

Hi Pete
I have got Samsung Galaxy s8+ and it is working.
I suggest you contact Sonos support, also on Twitter.
S
Userlevel 5
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I have the s8 on 8.5.1 working on the latest s8 update. Also on note 8 and a s9
P
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Sorted, the phone needed a reboot before the update would install. thanks for the help, always good to know if it works for others then need to sort my device out:D
I
I had this on a Moto X today too - seemed to have sorted itself after swapping from 5GHz to 2.4GHz wi-fi bands? Sonos requires 2.4GHz broadcast, although it now works OK on the 5GHz band, maybe it just needs to have detected the correct network.
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