Hey Sonos friends,
I just had a nice chat with one of the customer service reps and he suggested I share my comments hear in the hopes of us gaining a larger voice and having Sonos think about making some changes!
1. Shuffle: There should be a dedicated shuffle button on the main screen of any playlist. This is how Spotify does it, and it is very simple. Now, I have to add songs I want to the queue, play the queue, and then click on the bottom of the screen to get it to shuffle. I should be able to open a playlist, and when I select "play all songs," that should give me the option right there to play them in shuffle mode. Adding the songs to the queue, hitting play, and then hitting shuffle is WAY too much work to get a playlist shuffle going!
2. Queue: What is the point of the queue? If I am using Spotify (I suppose if you aren't using a Spotify or a similar service this makes less sense), I already have the playlists I want. Why do I need to duplicate the effort of lining up all the songs/playlists I want again the queue, and then have to play them in the queue as opposed to just playing that playlist? At the very least, if I have more options with my playlists from services like Spotify (such as being able to shuffle them without having to put them in the queue), then I don't have to mess with the queue unless I want to create a master playlist without going into Spotify.
In summary: Make it easier to shuffle songs in playlists (might as well add a repeat button while you are add it) and take away redundant clicks and functions like the queue!