Answered

Unknown username

  • 28 October 2017
  • 1 reply
  • 136 views

Hi
I have forgotten the username I used to set up my sonos system - I have a diagnostics code of 8014638. Please can you advise?

Thanks
Suzie
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Best answer by jgatie 28 October 2017, 19:17

You can change the registration account by doing the following:

Open the Sonos app. From the More tab, tap Settings > My Sonos Account > Transfer Sonos to a new account
Using the Sonos app on Mac or PC: Select Help > My Sonos Account > Transfer Sonos to a new account

Change it to the same credentials you used to log on here.
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1 reply

You can change the registration account by doing the following:

Open the Sonos app. From the More tab, tap Settings > My Sonos Account > Transfer Sonos to a new account
Using the Sonos app on Mac or PC: Select Help > My Sonos Account > Transfer Sonos to a new account

Change it to the same credentials you used to log on here.