Unable to Update Windows Desktop Controller - How to Update without Crashing?

  • 22 October 2017
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This morning I went to update my Windows desktop controller since I had already updated my mobile controllers. It loaded with no incident and then I attempted to run the latest update available to it, a dialogue pops up mentioning what the update contains and the option to continue or cancel. After clicking continue it crashed, popping up a message that states, "SonosLaunchUtility.exe - This application could not be started Do you want to view information about this issue?"

I uninstalled the controller, downloaded the latest file offered on the Sonos website, reinstalled. I still get the same crash message. The controller works without issue otherwise.

Diagnostic code: 7987431


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