When watching my Sony Tv and listening to the sound through my sonos arc i can control the volume level up or down , by using the appropriate buttons on the TV or Virgin media Tivo box remote and that works fine.
However, when playing music through my sonos arc from, for example Deezer, i can only adjust the volume up or down by using the sonos app on my phone, whereas until recently, I have been able to also control the music volume using the appropriate buttons on the TV and virgin media Tivo box remotes.
I just spoke to a Sonos technician/ engineer and he said that the TV and virgin remotes cannot control the volume of music on the Sonos arc and that i must use the app to control the volume…… even though my system has worked like this ever since it was brand new ( maybe 2 years or so old).
OK its not a major issue and i can control the volume on the app, but it used to be so much more convenient to adjust the volume using the \tv or virgin remotes.
I cannot understand why this has stopped working and am hoping that someone can offer a solution to the little problem for me.
Best answer by rattyView original