Trueplay “lost speaker” issue

S
Userlevel 1
Halfway through my trueplay tuning while walking around the room, the app stops and reports a “lost speaker.” I can’t finish the tuning repeatedly. My sub and playbase are both functioning. Any ideas? I’m on iPhone X and iOS 11.4. Thanks
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29 replies

Airgetlam
Oops. Memory played me wrong, I should have looked it up. You're absolutely correct. Been a while since I've dealt with RJ11 at all.
Bruce
W
Have exactly the same issue
Halfway through Trueplay tuning, the process stops with a message "Lost Speaker...."
My setup:
Playbase
2 x Play 1
Sub

Sonos diagnostic confirmation number: 1736608569

Thanks for any help!
D
This has happened to me several times and I have fixed it the same way each time.

My set up:
beam wired
connect amp wired powering surround speakers

Each time I factory reset the beam and connect amp and then successfully set up the surround speakers with the beam.
G
Identical issue as all above. Speakers work fine but when trying to Trueplay tune it stops halfway and says it cannot hear one speaker. I hear it just fine. I rebooted my entire system - router, boost and every single Sonos speaker in the house - still the same result.

Opened issue with Sonos already - diagnostic 1711001441. Hopind someone at Sonos can help.
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