Trueplay “lost speaker” issue

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Oops. Memory played me wrong, I should have looked it up. You're absolutely correct. Been a while since I've dealt with RJ11 at all.
Have exactly the same issue
Halfway through Trueplay tuning, the process stops with a message "Lost Speaker...."
My setup:
2 x Play 1

Sonos diagnostic confirmation number: 1736608569

Thanks for any help!
This has happened to me several times and I have fixed it the same way each time.

My set up:
beam wired
connect amp wired powering surround speakers

Each time I factory reset the beam and connect amp and then successfully set up the surround speakers with the beam.