I have the exact problem, and in 2 different rooms on two separate systems. I submitted a diagnostic report and received a confirmation number. NO RESPONSE YET.
My diagnostics confirmation number is 806355314
Was on the phone with Sonos support for 1.5 hours regarding this issue. Tech was supposed to send me a case # after I updated iOS but never did. He was calling me back during testing so I don’t have a way of reaching him. Below is my setup and what we did and noticed. I still have the issue. Sonos Equipment (Bedroom): - Sonos Beam (Beam hardwired to Connect:Amp via RJ45)- Connect:Amp (Powering two in cealing speakers)- Sonos Sub- Sonos BoostNote: I have a Sonos Sub, Sonos Playbar, Connect:Amp and 2 Sonos Play5s in a completely separate room. Room Information (Bedroom):- 14ftx14ft- All Sonos equipment located within room- Room is completely silentSonos App:- iPhone 8 Plus running 12.1.4- iPad Mini (newest one) running 12.1.4Things we tried during troubleshooting: - In Sonos app we changed SonosNet Channel from 11 to 1.- Diaabled the Wifi completely to assure the devices were using the Boost (WM: 0).- Deleted the Connect:Amp completely from the room then re-added it.- Verified WiFi was strong. - Updated iPhone and iPad to 12.1.4.- Reset Modem and wireless access points (Google WiFi).- Tried to hardwire the sub to wireless access port using an RJ45 cable. Things notesed during trouble shooting: 1) I didn’t have this issue until I added the Sub. When it was just the Playbar and Connect:Amp I was able to tune.2) If I stand about 4 feet away from the Beam during tuning I’m able to get past the first phase of tuning. If I go over 4ft it will loose a speaker. This is where you just stand there with your device running the app. Once it moves on to the second portion where you walk around it looses the speaker a little over half way in. Diagnostics Code: 1306808956
CAT 5 or CAT6, more likely. RJ45 is a telephone cable.
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