Tracks skip forward to next before finishing

  • 28 August 2018
  • 6 replies
  • 481 views
P
My Sonos system (pair of Play:1s) works fine when streaming from Apple Music but when I play music direct from those stored on my device (iPhone 😎 it consistently skips forward to next when only halfway through a track! The next song plays immediately, for a while, until it too skips on to the next song. It used to work fine but this problem has been persistent for a while now. Is there anything I can do to stop this happening? Thanks
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6 replies

Keith N
Hi there, Parismatt. Thanks for posting. Dropouts and skips like this can usually be accredited to problems getting audio data along the network. Would you mind replicating the problem, submitting a diagnostic report and replying here with the confirmation number it gives at the end? Thanks in advance!
P
Thanks very much for your help Keith.
I can easily replicate the problem as it happens each time, but not sure how I then submit a diagnostic report? Is that easy to do? I don’t get error messages when it happens.
Airgetlam
submit a system diagnostic
Bruce
P
Thanks Bruce! No idea you could do that. ;-)
Cheers
Airgetlam
You're most welcome.

I'll admit to being one of those people who spammed them when I first found that in the app....and didn't have an issue. "Oooh, wonder what this does?...." without realizing I was adding to the problem. It was later on when I started frequenting these boards that I began to understand why they usually didn't look at them until prompted by someone posting a number here along with an explanation as to the issue.
Bruce
Jeff S
Userlevel 7
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My Sonos system (pair of Play:1s) works fine when streaming from Apple Music but when I play music direct from those stored on my device (iPhone 😎 it consistently skips forward to next when only halfway through a track! The next song plays immediately, for a while, until it too skips on to the next song. It used to work fine but this problem has been persistent for a while now. Is there anything I can do to stop this happening? Thanks

HI there,

We recently released an update which may help with this issue. Try updating your system then send along a diagnostic report if you continue to have any issues.
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