Hi Team, I tried adding another music service and the option is greyed out, inactive on my android Sonos controller. I them went to check for system updates and it says I need an update, currently have Version 10.5.1 - Build 53371041. Clicked on update and it took me to Google play store, which then presented two options - uninstall or open. Selected open and it cycled me back to controller to update, this loop went on for several tries and now I need your help.
Thanks,
Chris M.
Forgot to mention my device is running Android 6.0.1
Upon further investigation I have my answer - get a newer os as 6.0.1 has been deprecated .
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Yup. Imagine if instead of just disabling those options, you could click on them and get a nice message saying “your OS is too old” with a link to a fuller explanation. That would have saved you time and pain, right? I don’t understand why they have done it the way they have, which guarantees work for their Support team.
Hi. Im having the same problem. How did you resolve this?
I cant add a music service as the option is greyed out on all controllers. I am trying to add Apple Music (cause sonos and spotify are woeful since update) via add a service but the option is grayed out. All controllers (ios, android and Windows) are the same. Well windows works but I have add apple music using IOS device first to work on sonos.
And the option is greayed out on the IOS device as well. Im going in a circle.
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