Question

Spotify disappeared from controller

  • 6 May 2017
  • 1 reply
  • 874 views

I deleted my Spotify account from the Sonos app in order to add a new Spotify account (I couldn't find an easy way to change the account). But now Spotify doesn't appear as a choice under "Add Music Service". I can't find Spotify under any of my controllers, PC, other phones, etc. System Diagnostics number 7369575.

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1 reply

Hi jschiizzy

Could you login to your Sonos account and go to your profile and set your country.

Could you power off the bridge and the play:5, reboot your router, then power on the bridge, wait for the solid white light and then power on the play:5, if you still don't see the Spotify service, what happens if you look on a different device and which country are you in?

Many thanks