Sonosnet will simply not show up on my android device, I have switched it on, tried every channel - I presently have a boost connected to my router and then five products running on this boost set up. Can someone give me some advice on why I cannot see the Sonosnet please as I have very thick walls and the interference is a real pain. Thanks in advance
Nick :?:?:?
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Userlevel 1
+5
Nick :?:?:?
Actually it was 10.2 when SonosNet attachment for Androids was withdrawn.
Sorry, I was apparently flipping between new requests and doing a search.
I noticed that Sonosnet was removed in 10.1 -- I had it as in my Saved networks and it disappeared after upgrading to 10.1. I know the release notes says 10.2 but is was missing from Android since 10.1 -- I couldn't even search for the network by name.
Nick :?:?:?
That original post was more than 2 years ago. Best to check the date before taking the trouble to reply... ;)
Actually it was 10.2 when SonosNet attachment for Androids was withdrawn.
Userlevel 1
+5
Nick :?:?:?
As of 10.1 Android users can no longer connect to the Sonosnet wireless network.
The plot thickens...
Wow. Three pages in and we learn there are powerlines involved, and that there's a second router. What is more, the SonosNet mesh doesn't have a Sonos component as its root, but has the router we didn't know about as its root. Suddenly it doesn't seem so weird that the phone can't see SonosNet.
What exactly are these powerline devices? Netgears? What model?
It was noted earlier that a Netgear device was root bridge. To my knowledge (a) recent BT Hubs aren't/weren't made by Netgear and (b) they've not been STP enabled.
This network needs some explaining....
It was noted earlier that a Netgear device was root bridge. To my knowledge (a) recent BT Hubs aren't/weren't made by Netgear and (b) they've not been STP enabled.
This network needs some explaining....
+20
Unplug the powerlines and try again, leaving the Play 3 connected via Ethernet to the Home Hub.
Wow thanks.
did what was asked above. The new diagnostic information is now 7321088. Hopefully this helps.
I have a BT home hub, the penultimate last series. with the blue light that goes through the middle. The play 3 is etherneted into that. I have then have two power lines that go throughout the house and set up 2 additional wifi zones but these are mutually exclusive to the sonos.
any device (controller) needs to be connected to the original source (not the extension points) in order to control Sonos as you'd expect. It's simply just that I can't see sonosnet on my android device. Could it be that there is some software that's automatically been downloaded on my android device that's blocking me being able to see it. ?
Thanks
Nick
did what was asked above. The new diagnostic information is now 7321088. Hopefully this helps.
I have a BT home hub, the penultimate last series. with the blue light that goes through the middle. The play 3 is etherneted into that. I have then have two power lines that go throughout the house and set up 2 additional wifi zones but these are mutually exclusive to the sonos.
any device (controller) needs to be connected to the original source (not the extension points) in order to control Sonos as you'd expect. It's simply just that I can't see sonosnet on my android device. Could it be that there is some software that's automatically been downloaded on my android device that's blocking me being able to see it. ?
Thanks
Nick
Hi Aldrichio
Whilst you can see all the Players in your system, could you go to "settings" within the Sonos application and then go to advanced settings and select "wireless setup" select next and then then on the next page, don't put in any wireless password, but you should see a "reset" button, could you then press this. This will remove the Wifi credentials from your players ( as they don't need them because you have the office play:3 wired to your network). Having these wifi credentials in the players can cause problems.
There is a netgear device that is running as the rootbridge on your network, but it's not the main router.
Could you visit http://192.168.1.64:1400/advconfig.htm in a browser connected to your network and set both options to enabled, submit and then reboot the office play:3.
Then give it a minute or two and then see if you are able to see the Sonosnet network.
If you still can't have you looked on other android devices? If they can't see it either then could you could you tell us who your broadband provider is and which router you have and what is physically connected to it, other than the power, and internet connection?
Then do you have any other networking infrastructure devices in your network, such as wireless boosters, extenders, repeaters, powerline adapters, access points or switches, if so what are they and how are they connected to your network
Many thanks
Whilst you can see all the Players in your system, could you go to "settings" within the Sonos application and then go to advanced settings and select "wireless setup" select next and then then on the next page, don't put in any wireless password, but you should see a "reset" button, could you then press this. This will remove the Wifi credentials from your players ( as they don't need them because you have the office play:3 wired to your network). Having these wifi credentials in the players can cause problems.
There is a netgear device that is running as the rootbridge on your network, but it's not the main router.
Could you visit http://192.168.1.64:1400/advconfig.htm in a browser connected to your network and set both options to enabled, submit and then reboot the office play:3.
Then give it a minute or two and then see if you are able to see the Sonosnet network.
If you still can't have you looked on other android devices? If they can't see it either then could you could you tell us who your broadband provider is and which router you have and what is physically connected to it, other than the power, and internet connection?
Then do you have any other networking infrastructure devices in your network, such as wireless boosters, extenders, repeaters, powerline adapters, access points or switches, if so what are they and how are they connected to your network
Many thanks
have changed the channel but still no sign of the sonos wireless mesh network. . . . . my new diagnostic report number is 7311285 - any help much appreciated.
Userlevel 7
+26
Thanks for those diagnostics. I think a big step here would be to change the wireless channel on Sonos to channel 6. Your networks at home are on 1 and 11 from what I can see, so that should be pretty clear. The phone could just be getting overwhelmed with interference from the other networks and not see the Sonos wireless.
then it went and now it's back again after i turned the android device off and on again. baffled. network key is sonos_pcijovxxxxxxxx it is 54mbps and 2.4ghz and wpa2 psk
new diagnostics report submitted. 7302899. Now very interested to hear what's happened as the boost was only purchased to try and support things. Hopefully this new system works and I can sell the boost and buy a new play base and replace a play 1 that is hiding behind my TV !!
ok. Additional update. I've just unplugged my boost and plugged the sonos 3 directly into the router and turned the boost off at the mains. Surprisingly, it's just started to show up the sonosnet straight away on the previously impossible to find wifi network !!
7302855 - diagnostic report.
Had a break through earlier. After resetting the sonosnet key and then turning the sonosnet on and off. my Nexus tablet found sonosnet for four songs (!!! hurray!!!) and then disappeared afterwards and I can't relocate !!
Any other words of wisdom welcome.
Thanks in advance
Nick
Had a break through earlier. After resetting the sonosnet key and then turning the sonosnet on and off. my Nexus tablet found sonosnet for four songs (!!! hurray!!!) and then disappeared afterwards and I can't relocate !!
Any other words of wisdom welcome.
Thanks in advance
Nick
If the controller sometimes shows some rooms but misses a few, and sometimes shows only the previously missing ones, then you have two systems. In that case:
- note which units are now in the second system
- reset the controller
- factory reset the units noted above
- restart the controller and 'add to an existing system' (it should find the first/original system)
- use Add a Player or SUB to add back each of the units which you just reset
Userlevel 7
+22
Nick
According to the response from the Sonos rep, Jeff S, above 1) Your Bridge is NOT part of your system and 2) Your Sonos units are connecting via Wi-Fi
You may have an intermittent fault with the Bridge - There is a known failure mode on the power supply of the Bridge which it would be worth checking - get a voltmeter and check the voltage output of the Bridge Power Supply for a couple of minutes - Should be around 5,1 V.
You could try wiring another Sonos unit to the router in place of the Bridge to try and isolate if the Bridge is the problem.
By the way - No more factory resets unless advised
This problem left and has now returned. !! So frustrating. Any other suggestions please ? The one additional piece of information is that I'm pretty sure I've accidentally set up two systems on the same hardware. i.e. sometimes it comes on and only shows certain rooms as if it's a different system. ?!?! Thanks
Nick
Nick
15-20 seconds, not 2-3 mins.
Userlevel 7
+20
Hi Aldrichlo,
Your Sonos units are connecting to your wireless network. In this configuration they do not create the SonosNet wireless network. It looks like your BIRDGE is not part of your system. You can try adding the BRIDGE back to your system then your speakers should switch back to the SonosNet setup.
Power cycle means unplug from power, wait 2 or 3 minutes, then plug them back in to power.
thanks all, diagnostic sent - 7108589 - what does "power cycle all the units" mean please ?
Userlevel 7
+26
Good idea there ratty. The Sonos SSID is a hidden broadcast, so a WiFi analyzer doesn't always see it.
Your phone would simply connect to it if it can. You might forgetting your home wireless network after you've connected to the Sonos wireless so that your phone doesn't try to swap back and forth. If you're still having trouble though, it'd probably be best to send a diagnostic and we'll take a look.
It may wind up that you need to give us a call on our support line.
Your phone would simply connect to it if it can. You might forgetting your home wireless network after you've connected to the Sonos wireless so that your phone doesn't try to swap back and forth. If you're still having trouble though, it'd probably be best to send a diagnostic and we'll take a look.
It may wind up that you need to give us a call on our support line.
It should make no difference. I merrily pick up SonosNet on my Moto, whether the system is anchored by BOOST or BRIDGE.
It can take a short while for the SonosNet SSID to appear or disappear from the Android WiFi settings after the Sonos Advanced Settings item is toggled, but I've never known it to just vanish spontaneously. The OP's is (now) a vanilla Nexus 7 too.
One possible thought: if the SonosNet SSID disappeared whilst swapping the wired BRIDGE for the wired PLAY:3 the system could have gone into Standard Setup for a brief while, assuming the WiFi details are in the system.
Aldrichio, make sure all your devices are visible in the controller and go to Advanced Settings/Wireless Setup and remove ('reset') any WiFi details you see there. Then power-cycle all the units.
It can take a short while for the SonosNet SSID to appear or disappear from the Android WiFi settings after the Sonos Advanced Settings item is toggled, but I've never known it to just vanish spontaneously. The OP's is (now) a vanilla Nexus 7 too.
One possible thought: if the SonosNet SSID disappeared whilst swapping the wired BRIDGE for the wired PLAY:3 the system could have gone into Standard Setup for a brief while, assuming the WiFi details are in the system.
Aldrichio, make sure all your devices are visible in the controller and go to Advanced Settings/Wireless Setup and remove ('reset') any WiFi details you see there. Then power-cycle all the units.
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