Question

Sonos Version 8.3 Album Art freezing / sticking

  • 26 January 2018
  • 1 reply
  • 63 views

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Well i updated to version 8.3 on 24 January 2018. One day after the launch date.
Now the album Art covers "freezes" intermittently,sometimes after 3 or 4 songs.
Freezes! whilst the next unrelated song in the queue is playing

Upon advice of Sonos support i have uninstalled and reinstalled Sonos 8.3 from the IOS App store.Alas the same problem exists
I'm using ipad Pro - ios ver 10.3.3
Never ever had problems with the previous Sonos version 8.2.2 or Sonos updates before this version 8.3 came along.
Is anyone else experiencing same issues ? Possible workaround to resolve.
This has greatly affected the confidence i had in Sonos products.
My router settings have not been changed or altered.
Everything was working just fine with ver 8.2.2
Sincerely hope Sonos are not losing their integrity and launching updates like Apple before being thoroughly tested

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1 reply

Userlevel 7
Badge +22
Sounds like some network slowdown. I would go to settings...advanced....submit diagnostic.

Post the diagnostic here or call sonos for them to review. They can hopefully detect if its some kind of interence or such that may be slowing down your wifi.

Have you tried rebooting your router.