Sonos S2 order of artists and blank genre

  • 5 October 2020
  • 32 replies
  • 4065 views

Hi, I’m running Sonos 2 v12.1 on Pixel 4a (though I had this same issue on Pixel 2).

When I browse “On this Mobile Device” my music appears just fine under Albums, Songs, and Playlists. However, there’s no discernible sort order of Artists and my Genres are all empty. I’d appreciate some thoughts on how to resolve these. I’d like Artists in alphabetical order (or for someone to at least tell me what the sort order is) and for Genre to be populated. Thanks so much!

Artists - what order?
eh?

 


32 replies

I don’t store music on my phone/pad beyond what was installed by the manufacturer. Mostly, I play from my NAS drive and occasionally from an online service. For me, one of the best features of the SONOS approach is that the system plays the music directly. Once I’ve started the music playing I can shut down my phone/pad/computer.

Unlikely to be any update, Sonos focuses on streaming from the various service providers, and not from local sources. Streaming services is where the great majority of the Sonos system use is, apparently. On the other hand, they’ve made no changes that would hurt those of us who play from local sources, my Sonos works as well today as it did more than ten years ago when I started purchasing it. 

Christmas is coming and I’m considering adding to my Sonos lineup. I primarily play from my phone, and have been frustrated with the lack of artist sorting for a few years. I see the last post was 5-months ago. Are there any updates? I want to know if a resolution is coming, before investing more in Sonos.

Userlevel 7
Badge +23

I'm new to Sonos, dipping my toe in the water with a Roam and two Sonos Ones. I was going to migrate to this "more robust" platform than my Amazon Alexa setup, but already I'm thinking it's a mistake. The sound quality is certainly better but the interface and reliability seems pretty flaky. Not just this issue with the app. I switched to a different phone as the app was skipping random songs on the last phone, saying that it couldn't contact the phone, and I also seem to regularly need to restart the roam for the app to see it. Lots of niggly issues...

If you want to enjoy Sonos’ robustness, do NOT play music directly from your Android phone. Phones make terribly unreliable http servers. Either using one the 80 supported music services, or put the files on a PC/Mac/NAS.

Same problem here. Just moved my music from an Honor (Huawei) phone which displayed artists alphabetically to a newer Motorola phone which now has random sorting of artists. Every other music app seems to cope just fine.

I'm new to Sonos, dipping my toe in the water with a Roam and two Sonos Ones. I was going to migrate to this "more robust" platform than my Amazon Alexa setup, but already I'm thinking it's a mistake. The sound quality is certainly better but the interface and reliability seems pretty flaky. Not just this issue with the app. I switched to a different phone as the app was skipping random songs on the last phone, saying that it couldn't contact the phone, and I also seem to regularly need to restart the roam for the app to see it. Lots of niggly issues...

Userlevel 2
Badge

I too have this problem. Just bought 2 roams for my camper van. Very happy with Roams, but as I don’t have a nas in the van, I thought I’d use my iPad. Alas, all I can do with that is start the track in Apple Music ap, then switch to Sonos to have control over Roam settings etc. Obviously a pain. Then I discovered that on my Pixel phone, Sonos will play music directly from it. Fantastic, wonderful! So loaded up my phone with all my music and went into and found totally random list of Artists. What I don’t understand is why it can alphabetically sort Albums, Songs but not Artists? That I just can’t understand given I have gone through every album and updated all the tags with correct info for each album and Artist. Please explain someone why it can’t sort the Artist from the tags like it does for all the other tags!

Userlevel 7
Badge +17

But only to a very small percentage of users, if I read it right? Only people that play music from their Android phone?

I literally can’t believe this is still an issue. I’ve run several software companies, and this is the kind of issue - you know, the kind that is so mind-bogglingly annoying that it causes extreme rage amongst your users - that you push to the front of the product roadmap. I mean, honestly, how hard could it really be to fix this. C’mon Sonos!!

So being that this is still a problem for more than a year, how do we escalate this higher up?  Does posting on this forum get read by anyone working at Sonos?  I just want to be able to sort by artist name for songs on my phone.  Doesn’t seem like an unreasonable ask.

Or, Sonos could listen to customers and solve the most basic crappy idiot coding wirhin their app.

 

I know if I was a Sonos engineer, #1 on my list of things to do would be listening to a customer who refers to me and my fellow workers as "morons" and "idiots".

 

Not!

Or, Sonos could listen to customers and solve the most basic crappy idiot coding wirhin their app.

MY WORKAROUND: I switched from using MediaMonkey to Double Twist on my phone. 

1) Load library to DT

2) Start playing music through DT (not Sonos) 

3) Click on "Cast to" on DT and select Sonos name

Voila! 

 

You can use the MyCloudHome Nas, accept the software for that doesnt support playlists.  Pathetic.   Sonos software is *** its a joke..  The most basic features available in freeware dont make their way to their wonderful new S2 app that required ditching some v expensive hardware. Whoever is respinsible for their software is an abject Moron.   10 months and they cant put tracks in alphabetical order?  Do their developers know the whole alphabet?

 

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Userlevel 1

I also am disappointed with the Sonos app for android. Yes, I am a dinosaur. I store my music on my phone so I can listen at home and on the go. It is difficult to find an artist in my collection without a sorting feature.  

I also am annoyed at Sonos support (and some commenters) that try to tell me that the problem is that I am using my phone rather than some sort of NAS.  If Sonos is only supposed to be an app for controlling speakers, why isn't there support for android apps that are music players?

Another unheard voice in the wilderness here. Been using the S2 app for months on a Motorola phone and always had the locally-stored artist folders listed alphabetically, no problem. Just started using a Pixel 4a like the original poster here, and lo and behold it’s showing in what seems like random order.

Absolutely maddening, but I have zero expectation Sonos will do anything about it since small quality-of-life fixes that would only affect a small portion of their customer base don’t really seem like this company’s main motivation. In short, there’s no money in it, so they’ll never fix it.

For what it’s worth I’m going to attempt to get used to it being in random order. Maybe it’ll help me listen to music a little more randomly, revisit some more obscure albums etc.

I too would like to say that this is preposterous. Sonos hardware is nice but the app is a steaming pile of rubbish. 

I'm amazed that this hasn't been addressed. I spent a lot of money on Sonos gear and would expect they would pay more attention to their customer needs.

Userlevel 1
Badge

Thanks for your reply John - I kind of get that this may be at the bottom of their priorities, but how does all that fit with the Sonos Move and Roam speakers? Are people really streaming everything when they are out and about and not using locally stored files i.e. on their phones?

I know I’m a bit of a dinosaur - I don’t generally use streaming services, much prefer playing local files. I therefore tend to use MediaMonkey and play music from my PC (gave up with the Sonos music library due to the 60k or 65k song limit thing) - this works fine for me during the week, as my PC is always on. But over the weekends I try and not turn my PC on, so playing from my phone has become the norm.

Are there other music player Android apps that can be used do you (or anyone else) know?

Many thanks

Whatever the cause of this issue, anything to do with playing tracks stored on a mobile device is probably at the bottom of Sonos’ priorities.  It was the last source to be added to Sonos, and does not sit well with Sonos’ fundamental design, in which the app is a remote control and not a music player.

If you want Artists in alphabetical order, genre information and a Folders view, as well as some other advantages, I would recommend you switch to using the Sonos Music Library, store your tracks on a NAS or on a USB flash drive (if your router has a suitable port) and just use your mobile device as a controller.

Userlevel 1
Badge

Thanks Gregory, I agree it is probably an Android issue, unfortunately Sonos isn't in my sleeping apps list, it was actually already in the never sleeping apps

@thebuff, the cutting off when screen goes blank is very likely an Android issue.  All my music apps were doing that.  Go into settings -> Battery -> Background usage limits -> Sleeping Apps.  Long press on the Sonos app and hit remove.

As for the Artist sorting issue, this is maddening.  It's been reported for months and still not resolved?!  (And it used to work fine in S1 app anyway).

Userlevel 1
Badge

In a way I'm quite happy that others are also having this issue, but at the same time quite amazed it hasn't been addressed as yet. Although I have no real idea, it would seem a relatively easy fix, especially as all the other apps that can play music that I have (MediaMonkey, Amazon Music, YT Music) all show Artists in the correct, alphabetical order.

Whilst I love my Sonos players, the app has never impressed that much to be honest. In addition to the above mentioned artist order and nothing in the genre sections issues. I can also confirm that the player also doesn't always update to show the current song that is playing, still showing the previous song.

And most annoying, if the app isn't open and the phone screen goes off, it stops playing at the end of the song, sometimes comes back on after a few minutes, but otherwise the phone screen has to be turned back on for it to restart. It's as if the app won't work in the background,  I have made sure that this is turned on though. Could be an Android issue of course but there are quite a few issues that could do with being addressed.

I've been using Sonos 2 for a while with no problems. It's been updated to version 13 and now I have the "artist in random order" problem. What's going on??

I’m using the  S2 andoird app (12.2.7) on android 10 and have the random artist order issue as well. I’ve been using the S2 app for many months though, and the ordering only went weird in the past few weeks.

 

Hopefully that means it’s a bug that might be fixable, rather than intended behaviour?

Badge

This is horrible. I already thought it was bad enough that there is no folder option for local storage, since the other options have lots of issues if a single field is inconsistent (like genre). But to f up “artists” makes the app useless. I will try to go back to S1. When I called support, I got an arrogant jerk who kept insisting the way I listen to music is the problem not their app. 

Reply