Sonos not playing entire song from my iphone


I am playing music from My Music (purchase iTunes music) on the iPhone and Sonos will not play the entire songs. It just skips to the next song. Very frustrating.

5 replies

Userlevel 6
Badge +18
Hi, bernard1221. We can certainly get to the bottom of this for you. Following an occurrence of this issue, please submit a diagnostic and respond with the confirmation number. This way we can identify the cause for you. Many thanks in advance.
Hi - i am also having this exact problem. did you get this resolved?
Userlevel 6
Badge +20
0000be000 wrote:

Hi - i am also having this exact problem. did you get this resolved?



Hi there,

At this time playback from the storage of iOS devices will likely have issues if you have any non-Sonos AirPlay devices active on your network. You can disable AirPlay on any non-Sonos devices on your network to get the streaming working again.

My advice is to download your music library off of your iOS devices and on to a computer or NAS drive. Then, you can set up a music share that will allow you to play your music on Sonos, using any controller, even when there are non-Sonos AirPlay devices active on your network, and when your iOS device goes to sleep, or offline.
This was never an issue when I first got my sonos system but I have had this problem for over 12 months now, songs played from my iPhone regularly cut out before the end, going on to play the next track. I have good internet speeds and use a boost. It doesn't happen when using spotify so clearly its not an internet speed issue. I have spent thousands of dollars on speakers, subs and boosts and can't even play a song from beginning to end. This is a disgrace and a scam from Sonos and I would not recommend this product to my worst enemy. Disgraceful!
Userlevel 6
Badge +20
Skaramoosh wrote:

This was never an issue when I first got my sonos system but I have had this problem for over 12 months now, songs played from my iPhone regularly cut out before the end, going on to play the next track. I have good internet speeds and use a boost. It doesn't happen when using spotify so clearly its not an internet speed issue. I have spent thousands of dollars on speakers, subs and boosts and can't even play a song from beginning to end. This is a disgrace and a scam from Sonos and I would not recommend this product to my worst enemy. Disgraceful!



AirPlay functionality came out last year, and with that feature came the iOS streaming issue. You can get the music playing again in a couple ways, as described above.

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