So.. My Sonos Move ran out of juice. A typical situation, no doubt. It showed in the Android App as offline. I tapped it a few times (don’t know why, I guess I was a bit trigger happy) and it disappeared from the list of devices.
I put it to charger base. It didn’t reappear. I tried reset + add new device, for very 1/5th of a second it finds Sonos Move, but then that window goes away and the app keeps searching for a device. Hmm I wonder, reboot the phone, same continues. I can’t add it, I can’t reset & add it.
I go look from the Windows Desktop app. Well - in there, I can see it. I can control it. I can’t control it via Alexa tho.
Sent diagnostics reports, mobile n667243110, desktop n16643197.
Best answer by Rowena B.
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