Question

Sonos Desktop app keeps popping up on my screen with each new song played


Sonos desktop app keeps popping up on my screen with each new song played. This is quite annoying when you have other windows open, doing work and it pops up forcing you to close it.

Is there a setting I'm not seeing?

47 replies

Same problem here. Every new song, Sonos pops up and disrupts workflow and screen view. Very annoying. Please fix asap. PC windows 10. Just started with the new update. Wish you guys would actually try your fixes before you send them out to the world...

Hello, did you ever find a resolution to this issue? We are running Sonos with a PC in the studio. The Sonos desktop continues to pop up every time a new song starts. We have to minimize this every time to continue working on the desktop PC. I can't find any settings that will allow me to turn this notification off. Can you advise?

Having same problem here is Diag number 259893618

 

Hope we get a fix otherwise I have to close the app to keep from popping up

 

 

Thanks

Userlevel 7
Badge +26

That’s an odd one. The app shouldn’t come up like that when a song changes. There is of course the option to have music playing notifications, which you could check under Notifications and actions on the Windows settings. Those are usually the popups at the side of the screen and wouldn’t have the app take focus.

Perhaps it’s happening because the desktop controller needs an update, I see you’ve got a notification for that on the controller. That shouldn't cause this, but it’s worth trying out if you’ve already done the basics. 

this is infuriating!!!!!!!!!!!!!!  why isnt this fixed?????????????????????  

im tyring to WORK HERE and this rubbish app keeps popping up, distracting me and m aking me MAD!!!!  That seems to be the skill of sonos!  waste my time and make me mad!  WHY didnt you fix your rubbish app and tell it not to take focus if there is an error message?????  Fire your software developers!

 

Hey ratty - thanks for the reply. Yes you are correct. I opened up the Error Log and there are a TON...do you know how to clear these out?

Would someone at Sonos please address the question that others are asking. It is clearly apparent that there is a problem with the Sonos programming of this app.

Here is a summary of the problem, which I believe is the same one that is happening to all:

  1. The app comes up front and center after every song.
  2. After every song, the app tries to find a song, cannot do so, reports an error message (causing the app to come to the front, even when it had been minimized), and then moves on to the next song. I am playing songs from my music library, but it happens with Pandora and other apps as well.
  3. I am using Windows 10. The computer is new and everything has just been installed and updated.

Below, I have cut and pasted a sample of three recent error messages. They go back forever and I cannot remove them (that would be nice to do as well). 

Closing the app and reopening it has been tried. So has rebooting the computer. There definitely is a glitch with the app!

Please try to diagnose and fix this, for all of our sakes. It truly is very annoying to have the app come up every few minutes in front of all the windows we are working on, blocking their view.

Thank you!

I was told that there were errors in my log as well, but the truth is it should only log the errors and continue working without popping up. I may need to invest in another type of sound system.
Hey ratty...Yeah it pops up every a new song starts even when it's minimized. Now that I know where to look for errors, it appears that it skipping every other song. I see an error notification "Unable to play "Beautiful" - the connection to Spotify was lost" and then it proceeds to play the next song in the queue. I can't figure out why it does this every time, but I believe that's what is causing the main screen to pop up between songs
Badge

We’re having the same problem in both of my offices.  This could be a Spotify problem -- but it’s maddening.  Each time a song ends the SONOS controller app moves to the front of the monitor.  It’s a huge distraction to my staff when they’re working on the computer which was used to start the music.

 

Heh heh -- it just did it again as I was typing this note.


Please, SONOS, fix this issue.


Fitz

 

Userlevel 5
Badge +16

Hello @mikecampagna and @rabbit519,

Thank you for reaching out to the Sonos Community regarding this app behavior. 

If you are still consistently experiencing this issue while using the Sonos program on a Windows PC, can you submit a diagnostic report from the “help”  tab of the Sonos application and then include the confirmation number in your replies. 

If possible, please include a screen short of this issue.  

I have the problem too: the app keeps popping into the foreground and interrupting my work.

When the best way for your users to use your app is to close it down, then you know you are doing something wrong.

Please fix it.

Could you post a screenshot of one of these pop ups, please? I’m struggling to understand exactly what they look like.

I have the problem too: the app keeps popping into the foreground and interrupting my work.

When the best way for your users to use your app is to close it down, then you know you are doing something wrong.

Please fix it.

It’s stealing focus because it’s throwing errors. Help>Error Log should tell you why.

Confirmation Number: 2040600749

I just sent the diagnostic report. Here is a screen shot of the error message, which always triggers the Sonos screen to popup into the foreground. As an FYI, the song that Sonos claims it is unable to play is indeed in the location cited, and I’ve never had problems with this until a month or so ago. Here is a screen shot:

 

The app itself pops up to the front of your work just like this. 

 

Ah. For some reason, I was thinking it was a notification popup, not the full app. What happens if you close the app completely, letting the speakers continue to play. Does it open the app again, and pop to the front?

And thank you for the visual aid. Much appreciated :)

It is not just that song, it occurs with every song that is played.

If you close the app it will not pop back in front. It is only when the app is minimized. When the song changes it pops in front. 

Gotcha. I never leave the app open once I’ve started it, so I’ve never seen this behaviour myself. And I don’t have an easy solution for you, beyond closing the app, which obviously isn’t what you want to do. Hopefully, it’s on Sonos’ roadmap, and we’ll see it some day.

Same Issue. It opens up every song change. This is a bad feature especially considering you can’t turn it off. The app is on our front desk computer for reception and an app opening every 3 minutes is extremely frustrating. There are many error messages but no way to clear them. I’ve sent away for diagnostics. Hopefully this can be fixed promptly. 

Userlevel 5
Badge +16

Hello @rabbit519,

Thank you for reaching back out. Based on what I was seeing in the diagnostic data the connection between Sonos and your drive was timing out before it could take the next track resulting in the error message in your app. More often than not its due to a security or firewall setting. Music Library shares are sometimes best handled live as you have done in the past. I would be unable to reach out to you personally but we can be reached by phone here

 

Userlevel 7
Badge +20
Pc or Mac?

I clicked on the link and it leads me to a Chat. Is there a case number for this? If you really need to speak with me to work this through, why make me go through a long queue; isn’t there a way someone can call?

If not, please advise what settings you think I should change on my system. My only security/firewall is through a product called Bitdefender. If you can let me know whatever you can about what needs to be changed, I can work with them and change them.

Thanks.

Reply