Question

Sierra Mac OS having problems with playing ITunes library on Sonos

  • 31 October 2016
  • 3 replies
  • 217 views

REcently updated to a Sierra MAc OS on an Imac and laptop and since then getting a lot of error messages saying that "unable to play music" from "location". Is there a fix for this?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

3 replies

Hi. Is this intermittent or does it not work at all?
It is intermittent but not consistent either and the error messages come up whether the Mac or MacBookPro is connecting to Sonos...In some cases, it says that it cannot play a song that is actually on the same workstation that it is playing on.
The intermittent nature of the problem suggests IP address conflicts or interference issues, rather that firewall or file sharing problems. Below is some general advice for dealing with such issues, which often sorts such problems. Where is the library actually stored?

If you have a Sonos component connected by Ethernet to your router, make sure it's at least three feet from the router and on a different channel (at least 5 channel numbers apart). Maybe try changing router channel as well. Do not have the router channel set to “Auto”. Are there other wireless devices near your router, such as a cordless phone or baby monitor, that might cause interference?

To clear a possible IP conflict, do a complete network reboot. Power down your router and absolutely everything that connects to your network - phones, printers, Smart TV etc, and of course Sonos gear. Turn on the router and let it come up fully. Then power on any wired Sonos component, then other Sonos components, then everything else. One device at a time, and let each come up fully before doing the next.

If none of that helps, submit a system diagnostic when the problem occurs and post the confirmation number back on this thread.

https://sonos.custhelp.com/app/answers/detail/a_id/142/~/submit-system-diagnostics