I have this same issue as listed in many other questions- but none give a solution ...except contact Sonos help? Surely there must be some sort of fix. I have downloaded the app. My computer recognises both Sonos speakers- but the Sonos App cannot find them?! The speakers and this computer are on the same wireless network. I have turned off firewalls, I have turned off vpn, I have turned off and on my router and this computer. No change. Sonos system is not new. Just trying to connect to new computer.
Best answer by Xander P
Understood, thanks for trying that
It may be worth getting in touch with the Support Team via either live chat or phone call - they’ve got more tools available, and if necessary they can perform a remote session with your computer to help you get connected :)