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SAVE THE CR100


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Losing our two CR100s will be the most devastating thing to happen to our household.

My ONE YEAR OLD can play his favourite music by just pushing the button over and over again. My 7 year old will now PESTER ME CONSTANTLY to use my phone whenever he wants to listen to Harry Potter (which is ALL THE TIME)

My parents in law - NEITHER OF WHOM OWN SMARTPHONES will now have to go downstairs and switch on their PC in order to listen to the audiobooks and radio programmes I've given them. They don't use all these 'services', but Sonos is amazing so we built it for them, at great cost for the convenience of having the controller.

My wife won't be able to roll over in bed and hit the volume without blinding us all with your WHITE app in the middle of the night (swipe tap tap tap vs reach and push a button?????)

PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE DON'T DO THIS SONOS!!!!!

My Children and in-laws are going to HATE me for this.

DO NOT criticise our choices not to use smartphones, or Alexa, or Spotify. Why should we buy new things to make your system work?

PLEASE don't take away the ability to connect we are happy with basic controls?


What am I going to do now? Tell me WHAT?
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Best answer by Ryan S 2 February 2018, 19:08

Hi everyone, thanks for voicing your concerns here. We’re going to keep this as the main thread for this conversation so it’s all in one place. All the threads have been merged here, so my apologies if there are any conversations that had the flow messed up.

I want to provide more detail about exactly what will happen in the coming months and why. In early April, we will release a software upgrade that will no longer support the aging CR100. Here are your options:

  • Accept the upgrade, understanding that your CR100 will no longer connect. This is our strong recommendation for two reasons: 1) due the age of the battery in the controller, it has the potential to overheat when left charging for extended periods of time 2) you will continue to receive the latest features, bug fixes, and security updates. This is a far better solution for safety and performance reasons, but we realize you’ll need to transition to a new controller. We have resources available to help you get set-up on an alternate controller and are offering a coupon code to sonos.com to help make the transition easier (amount varies regionally, one per household).
  • Ignore future upgrades, leaving your Sonos system on its current version. We do not recommend this option. If you do go this route, you are acknowledging the risk of the aging lithium ion battery in your controller. Additionally, opting not to update means you will not receive any new features or future security patches for your entire system – not just the CR100. For example, being on an unsupported version means that you might lose connectivity to music services, as is already the case for Google Play Music on the CR100. It is necessary to configure your system in advance to avoid future updates. Any update applied to the firmware and/or to the app, even unintentionally, is irreversible.

Please reach out to discuss your specific situation and solutions with one of our team members, or if you’d like to better understand how to get set-up on an alternate controller. You can contact us directly at https://sonos.com/contact.

The CR100 can be disposed of at any local e-waste processing center in accordance with all local laws and regulations. To claim your coupon code or if you’d like a hand disposing of your CR100, please see here: https://www.sonos.com/cr100submit.

Updated March 23rd:
We appreciate the concern and your love of the CR100, and the team has been listening to your feedback here. We’ve tried to keep our reasons for making this decision clear.

The CR100 is a unique Sonos product as it has an internal lithium ion battery, which was never intended or recommended to be replaceable. Additionally, the hardware of the CR100 has aged. As you know, it already can’t keep up with new features. For these reasons, the best course of action for CR100s is to safely dispose of them.

We strive to keep products working with core functionality for as long as possible and we’ve worked to keep the hardware running for almost a decade since it was last available for sale. We have no plans to disconnect any of our legacy players, although in the future they may not get some new features that become available on newer Sonos products.

We always encourage Sonos owners to stay up-to-date with software upgrades, but ultimately this choice is yours. If you do choose to take steps to ignore future software upgrades, skipping the update in April that will disconnect the CR100 from your system, you will no longer be able to add speakers, and you will not receive new features or security patches. Additionally, opting not to update means you are acknowledging the risk of the aging lithium ion battery in your controller. Whichever you choose, we’re here to help and answer questions.
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3319 replies

Userlevel 3
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Gentlemen, ladies,

Thank you all for putting time and effort into sharing your feedback and opinions - we genuinely appreciate it.
I believe this topic has run its course, and as such I will close it for any further replies. :)

All the best,
Ditte
Userlevel 7
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Don't you have a half dozen class action suits to file?

Given I am in the UK no, nor would I ever claim to be going to file a class action suit. Another post of no merit.
Don't you have a half dozen class action suits to file?
Userlevel 7
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Good grief. 🙄As usual thanks for your excellent contribution to the thread, well considered as always. Shows a high level of empathy and intelligence.

This thread is ages old, and the topic is dead. Only you see any post here as worthy of empathy or intelligence. The rest of us are cringing.


Another high value excellent post, offering no solutions, help or options. No valid discussion at all, it adds nothing to the thread, a thread you claim to have no interest in but have probably posted in more than anyone else. Just like a lot of your posts you aim to belittle the other posters, you really are a very sad unpleasant little man.

Good grief. 🙄As usual thanks for your excellent contribution to the thread, well considered as always. Shows a high level of empathy and intelligence.



This thread is ages old, and the topic is dead. Only you see any post here as worthy of empathy or intelligence. The rest of us are cringing.
Userlevel 7
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Good grief. 🙄
As usual thanks for your excellent contribution to the thread, well considered as always. Shows a high level of empathy and intelligence.
Userlevel 7
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'Sonos less easy to use with every release', user of 15-years stated. You can quote me on that!Disagreed.

You just don't like change.

I have no issues with my system or more importantly, network.


Yep I must not like change. That must be why I bought Sonos in 2005, currently drive a Tesla, because EVs are so main stream, and have a houseful of smart tech, with a significant chunk of voice control. Because I don't like change. Yeah makes perfect sense that you can determine this from my comments on a singular product.

And whilst you maybe like your system, I don't set my benchmarks at your low standard.

I am quite happy with change, and love new tech, but not all not new tech. Tech has to be usable, it has to bring benefit. I installed a full house Futronix lighting control system in our last house, I haven't bothered with the current house because I actually found it a pain in the behind, took too long from pushing the button to getting light, if you pushed the wrong button you got the wrong light. It over complicated what a basic light switch (or dimmer) does, and at a massive cost (it was well into 4 figures). It was nice, and some of the more basic switches with three modes & off were OK, but still more fiddly than a switch, and confused guests. It wasn't the output that was wrong, the lighting was great, it was the input.

Not sure what issues you think I have with the network, we operate a full UniFi based system, with all reserved IPs addresses, 4 VLANs for network segmentation. Quite happy with my network. Sonos operates rock solid, as it has done since 2004.

The CR100 offers volume control immediately, from an independent device. If I use an app, and the phone rings, I have to authenticate with the phone, open the app, change the volume, close the app, answer the phone. In the real world I answer the phone and have to find another way to turn the volume down, but still leaves me logging into something, opening apps.

But I am sorry you will have to convince me that there was a user benefit to losing the CR100, removing the dock, downgrading the desktop controller. I can't comment on the latest app functionality as I can't use it. But I can, and do, read the update threads to see if there is a reason to ditch the CR100 and upgrade.

Please tell me what the must-have features are since 8.4.

Dave
Good grief. 🙄
Userlevel 5
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'Sonos less easy to use with every release', user of 15-years stated. You can quote me on that!

Disagreed.

You just don't like change.

I have no issues with my system or more importantly, network.
Userlevel 7
Badge +6
Thought I would just drop-in and add an update as well.

3 CR100s still alive and well on the system, no updates, no sonos apps. All run via CR100s SonoPhone, SonoPad. Amazon Music, Radio and local music all still operational.

Would love to add to the system but can't as can't add units. Have looked through updates since I stopped them and can't see much other than people complaining how bad the latest versions are and I don't see much improvement other than the following:
  • Alexa ducking resolved (hardly a major issue)
  • Hamstrung the desktop controller
  • Broken some stuff for Android users
  • Killed the Dock
Possibly the new Ikea controller may offer some viable options for control. The need to remove to charge function of the i-port express devices ruled them out for me.

No doubt someone will be along to tell me what I think is wrong. But it basically looks like a lot of cost cutting in the development to reduce the stuff they have to maintain at the expense of users features. I used to use the desktop all the time on my Mac. I spend 9-5 most days right in front of it, why would I 'reach for phone or tablet'.

'Sonos less easy to use with every release', user of 15-years stated. You can quote me on that!
Userlevel 5
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Well, good news on 2 fronts.

1) I revived my dying CR100 through a direct connection of the charger which needed a good push into the socket. All of my CR100s (bar the even deader one in my garage) charge via cradles so I think I'll clean the contacts again. The garage one only charges via the port and is effectively on life support.

2) I have original downloads of SonosDesktopController84.exe 24.4MB downloaded 04/04/18 (even works for our American friends too!) and the previous 8.32 from that February if anyone needs them. Email me at phawmail-sonosatyahoo.co.uk and I'm sure I can send it via wetransfer or similar. It'll preserve it in the public domain and will maybe helpme out again should I need it one day.

Finally a quick bit of help requested from anyone techie. After my move I've bought a BluSound Vault 2i which connects (ethernet) to my router fine and looks up the CDs that I'm rapidly feeding it with. It's connected via RCA to one ZP100 (aka Connect Amp) so can be distributed by grouping players. Unfortunately I can't find it to set up as a NAS as I keep getting an error message "dns server unavailable" in Win 7. Any suggestions? Reckon I might run out of disc space on the 2TB Vault which I'm dual converting to FLAC+128k MP3 for everything. Thanks in advance.
Userlevel 1
My system is frozen at V8.4 and I've just got a new PC which I wanted to install the desktop controller on.
You used to be able to download this version from http://update.sonos.com/software/pc/dcr/SonosDesktopController84.exe.
It seems now as if Sonos have removed old versions from their site, so I'm stuck.
Anyone know any other source of this?


Just noticed your request (I don't visit this site very often)

Google is your friend! (Although you should always practice "safe surfing")

The file I have here (previously downloaded from sonos.com) is 24.4 MB (25,673,432 bytes)

Checksums - generated via "Checksum Control 2.4.1"..
MD5 - 74EB4A25C23ECB1CA9B356DFC1F4B69E SonosDesktopController84.exe
SFV - SonosDesktopController84.exe 03FD50F8

HTH
Userlevel 5
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So one of my remaining CR100s (ringfenced at ver 8.4) no longer wants to charge - after a decade or more's sterling service. I quickly took some photos confirming the software version and the serial number before turning it off via the menu to conserve what charge remains.

If anyone's interested in it, let me know as I'm unlikely to be changing batteries myself. This one's Made in China (unlike my Malaysian initial CR100s) so there may be some more dying soon. The great condition just show how good these things were.
Userlevel 2
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My system is frozen at V8.4 and I've just got a new PC which I wanted to install the desktop controller on. You used to be able to download this version from http://update.sonos.com/software/pc/dcr/SonosDesktopController84.exe. It seems now as if Sonos have removed old versions from their site, so I'm stuck. Anyone know any other source of this? I realise now (too late) I should have kept a copy.
Certainly agree that voice is not a total solution - far from it. Nor is it intended to be, But you do know the ducking issue has been fixed by implementing Alexa Groups? Or does your locked down system prevent you implementing that?

I use IFTTT to gain some limited voice control of local music. That too is far from an ideal or comprehensive solution, but is of some value.

Edit - just read the end of this post, so sadly this user will still have to put up with ducking....
Userlevel 7
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Hahahahaha! just popped by after about 9 months away from this thread... my how things have changed... NOT!
In the interim, I've been continuing to happily use my 3 x CR100s, which remain to this day, my ONLY 100% rock solid control method. I've added more Echo dots into the house, I now have almost 1 per room. voice control has improved a little in the last 9 months, but it's still definitely not a total replacement solution, not a 'primary' control. The "ducking" behaviour is still very annoying (where ALL playing zones are volume suppressed whenever any Alexa device responds, - even if its in a different room). And of course there's still no ability to browse/select from from my local library, and never mind the fact that still a significant portion of all my voice requests are not understood... I also have had issues with the iPort Express controllers... - 1 long-term use issue that has become evident is that because they have no dock to keep them always charged, (they have wall mounts that enable them to be positioned conveniently, and I have also deployed some Decora wallplates that even make them look quite nice), but flattening batteries has on occasion meant that at a point of wanting to control a zone, I couldn't... - I got the obscure multicoloured blinking LED signal that I had to go to their website to look up the meaning of, before realising that they had to be taken away into my office & charged up. Another failing - only happened one time so far - was that as a result of some remodelling work on my house, the electricity was off for 5-6 hours. Some time after that event, I noticed 2 of 3 of them were no longer able to control their linked zones (it is my assumption that these 2 events were cause & effect). For both iPorts, I did have to fanny around with the support site for a couple of hours before being able to unlink & relink them to their intended players, following which they have (touch wood) been reliable again. Not altogether encouraging though, for a device that wants to be a control solution for SONOS that they could so easily be knocked out of commission. I also have several iOS devices with sonopad/sonophone on, which have also been largely reliable, although I did just recently have 1 hiccup which necessitated a support case, wherein the app - on all my devices simultaneously - suddenly stopped reliably enumerating my players, and would start up with "no players found" I've hopefully solved that one now by following the instructions from support to fix the app to a single IP address of one of my hardwired players (that is also 'fixed' at that IP by DHCP). - It took a while to get that solution, during which time I was frustrated many times by my inability to just pick up my phone & control a device, so **thank goodness** for the trusty (if old) CR100's of which I have one in my 3 most used listening locations. In *every* single instance of a control issue with all of the other methods, the CR100 came to the rescue; always charged (new batteries 1 year ago), always able to see all the zones...

I've had no issue avoiding inadvertent firmware updates, - I've removed the official SONOS app from all but one device (my PC), and I've blocked the URLs and the ports previously mentioned at my router, so nothing on either my wired or wireless network can get to an update server. I've not had to deal with "others" devices that just happen to have the official SONOS app, and which are on 3G/4G attempting to trigger an update, - and even if they did, if I understand the mechanism correctly, then my players would still not be able to update, even if a friends phone tried to initiate one...
Userlevel 3
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Sorry.
Userlevel 7
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I'll try and help, but am no expert and can only report on what I did. I request that others chime in if I miss or say something that is incorrect:

Block Sonos System from Updates (and the Internet)
1. Set all installed apps (Android & iOS) to NOT automatically check for updates.
2. Set any desktop versions you have installed to also NOT automatically check for updates.


It's possible to set 1. to OFF
but
2. There are no options in the PC app to check for updates

Sonos claim the mobile settings apply system-wide. Is that valid?


Don't know and can't test as don't have the desktop app anymore as upgraded work laptop so app is now gone. One options is disable access to:

update-firmware.sonos.com
update.sonos.com

Either using your router or a service like OpenDNS. This will stop any of the devices from updating.
Userlevel 5
Badge +9

I'll try and help, but am no expert and can only report on what I did. I request that others chime in if I miss or say something that is incorrect:

Block Sonos System from Updates (and the Internet)
1. Set all installed apps (Android & iOS) to NOT automatically check for updates.
2. Set any desktop versions you have installed to also NOT automatically check for updates.


It's possible to set 1. to OFF
but
2. There are no options in the PC app to check for updates

Sonos claim the mobile settings apply system-wide. Is that valid?
You may be able to, Jgatie couldn’t. I didn’t say he was wrong, just that he couldn’t substantiate it, no evidence provided, other than stating one is a player the other is a controller. But he is more of a fan of shouting at people who disagree with him than providing evidence to support his argument. Shouting doesn’t cut it with me.

Thank you for your constructive input.


What more evidence do you need that the functionality does not overlap, than the fact that their functionality does not overlap? I was not speaking at a code level, and never claimed to be. I simply stated that your (and other's) speculation (aka FUD) that the 1st generation players will suffer a quick demise due to the CR100 being retired completely ignores the fact the functionality of the two do not overlap. Tell me what is wrong with this analysis (which, by the way, was dead on correct, even down to the code level!)?

And as far as "providing evidence to support his argument" goes, where the H-E-Double-Hockey-Sticks was your evidence that the demise was coming, outside of shouting it out every chance you got in order to spread FUD?
Userlevel 7
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You may be able to, Jgatie couldn’t. I didn’t say he was wrong, just that he couldn’t substantiate it, no evidence provided, other than stating one is a player the other is a controller. But he is more of a fan of shouting at people who disagree with him than providing evidence to support his argument. Shouting doesn’t cut it with me.

Thank you for your constructive input.
Userlevel 7
Badge +21

That is just speculation and FUD. You have no evidence to back this claim. It is illogical and wrong.


No evidence that the functions of the controller differ greatly from the functions of a player?

Uhhhh, one is a controller and the other is a player.


As someone who has actually studied the source code to the CR100 and the Players, I can confirm jgatie's claims: no overlap. The CR100 used "embedded flash" as its platform, with a truly ugly interop layer to get down to the custom C code. The death of Flash (and the advances in the shared controller codebase used by every other device) made the CR100 demise inevitable, no matter how many fans it had (inc me). Players run on Linux, and use an entirely different software stack all the way down, because they have entirely different requirements.
so let's just take a break and relax.

I'm not stressed, I'm an ENTP, this is how I relax.:D
Indeed you are, and I am sure it is. I actually find it entertaining to watch you in action. Thanks.
Userlevel 7
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so let's just take a break and relax.

I'm not stressed, I'm an ENTP, this is how I relax.:D
Userlevel 7
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I think we can all agree there's no need to get this heated arguing about what might happen based on speculation. The fact is, we have not shared any plans, details, or even hints that other devices will need the same treatment as the CR100. We'll be sure to let everyone know affected if anything of the sort comes up, but for now, I'd suggest just taking a break from the needless stress and just enjoy some music.

I'd rather not have to lock down this thread for the day, so let's just take a break and relax.