Answered

SAVE THE CR100


Userlevel 5
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  • Enthusiast II
  • 325 replies
Losing our two CR100s will be the most devastating thing to happen to our household.

My ONE YEAR OLD can play his favourite music by just pushing the button over and over again. My 7 year old will now PESTER ME CONSTANTLY to use my phone whenever he wants to listen to Harry Potter (which is ALL THE TIME)

My parents in law - NEITHER OF WHOM OWN SMARTPHONES will now have to go downstairs and switch on their PC in order to listen to the audiobooks and radio programmes I've given them. They don't use all these 'services', but Sonos is amazing so we built it for them, at great cost for the convenience of having the controller.

My wife won't be able to roll over in bed and hit the volume without blinding us all with your WHITE app in the middle of the night (swipe tap tap tap vs reach and push a button?????)

PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE DON'T DO THIS SONOS!!!!!

My Children and in-laws are going to HATE me for this.

DO NOT criticise our choices not to use smartphones, or Alexa, or Spotify. Why should we buy new things to make your system work?

PLEASE don't take away the ability to connect we are happy with basic controls?


What am I going to do now? Tell me WHAT?
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Best answer by Ryan S 2 February 2018, 19:08

Hi everyone, thanks for voicing your concerns here. We’re going to keep this as the main thread for this conversation so it’s all in one place. All the threads have been merged here, so my apologies if there are any conversations that had the flow messed up.

I want to provide more detail about exactly what will happen in the coming months and why. In early April, we will release a software upgrade that will no longer support the aging CR100. Here are your options:

  • Accept the upgrade, understanding that your CR100 will no longer connect. This is our strong recommendation for two reasons: 1) due the age of the battery in the controller, it has the potential to overheat when left charging for extended periods of time 2) you will continue to receive the latest features, bug fixes, and security updates. This is a far better solution for safety and performance reasons, but we realize you’ll need to transition to a new controller. We have resources available to help you get set-up on an alternate controller and are offering a coupon code to sonos.com to help make the transition easier (amount varies regionally, one per household).
  • Ignore future upgrades, leaving your Sonos system on its current version. We do not recommend this option. If you do go this route, you are acknowledging the risk of the aging lithium ion battery in your controller. Additionally, opting not to update means you will not receive any new features or future security patches for your entire system – not just the CR100. For example, being on an unsupported version means that you might lose connectivity to music services, as is already the case for Google Play Music on the CR100. It is necessary to configure your system in advance to avoid future updates. Any update applied to the firmware and/or to the app, even unintentionally, is irreversible.

Please reach out to discuss your specific situation and solutions with one of our team members, or if you’d like to better understand how to get set-up on an alternate controller. You can contact us directly at https://sonos.com/contact.

The CR100 can be disposed of at any local e-waste processing center in accordance with all local laws and regulations. To claim your coupon code or if you’d like a hand disposing of your CR100, please see here: https://www.sonos.com/cr100submit.

Updated March 23rd:
We appreciate the concern and your love of the CR100, and the team has been listening to your feedback here. We’ve tried to keep our reasons for making this decision clear.

The CR100 is a unique Sonos product as it has an internal lithium ion battery, which was never intended or recommended to be replaceable. Additionally, the hardware of the CR100 has aged. As you know, it already can’t keep up with new features. For these reasons, the best course of action for CR100s is to safely dispose of them.

We strive to keep products working with core functionality for as long as possible and we’ve worked to keep the hardware running for almost a decade since it was last available for sale. We have no plans to disconnect any of our legacy players, although in the future they may not get some new features that become available on newer Sonos products.

We always encourage Sonos owners to stay up-to-date with software upgrades, but ultimately this choice is yours. If you do choose to take steps to ignore future software upgrades, skipping the update in April that will disconnect the CR100 from your system, you will no longer be able to add speakers, and you will not receive new features or security patches. Additionally, opting not to update means you are acknowledging the risk of the aging lithium ion battery in your controller. Whichever you choose, we’re here to help and answer questions.
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3233 replies

Userlevel 7
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Thought I would just drop-in and add an update as well.

3 CR100s still alive and well on the system, no updates, no sonos apps. All run via CR100s SonoPhone, SonoPad. Amazon Music, Radio and local music all still operational.

Would love to add to the system but can't as can't add units. Have looked through updates since I stopped them and can't see much other than people complaining how bad the latest versions are and I don't see much improvement other than the following:
  • Alexa ducking resolved (hardly a major issue)
  • Hamstrung the desktop controller
  • Broken some stuff for Android users
  • Killed the Dock
Possibly the new Ikea controller may offer some viable options for control. The need to remove to charge function of the i-port express devices ruled them out for me.

No doubt someone will be along to tell me what I think is wrong. But it basically looks like a lot of cost cutting in the development to reduce the stuff they have to maintain at the expense of users features. I used to use the desktop all the time on my Mac. I spend 9-5 most days right in front of it, why would I 'reach for phone or tablet'.

'Sonos less easy to use with every release', user of 15-years stated. You can quote me on that!
Userlevel 5
Badge +13
'Sonos less easy to use with every release', user of 15-years stated. You can quote me on that!

Disagreed.

You just don't like change.

I have no issues with my system or more importantly, network.
Good grief. 🙄
Userlevel 7
Badge +7

'Sonos less easy to use with every release', user of 15-years stated. You can quote me on that!Disagreed.

You just don't like change.

I have no issues with my system or more importantly, network.


Yep I must not like change. That must be why I bought Sonos in 2005, currently drive a Tesla, because EVs are so main stream, and have a houseful of smart tech, with a significant chunk of voice control. Because I don't like change. Yeah makes perfect sense that you can determine this from my comments on a singular product.

And whilst you maybe like your system, I don't set my benchmarks at your low standard.

I am quite happy with change, and love new tech, but not all not new tech. Tech has to be usable, it has to bring benefit. I installed a full house Futronix lighting control system in our last house, I haven't bothered with the current house because I actually found it a pain in the behind, took too long from pushing the button to getting light, if you pushed the wrong button you got the wrong light. It over complicated what a basic light switch (or dimmer) does, and at a massive cost (it was well into 4 figures). It was nice, and some of the more basic switches with three modes & off were OK, but still more fiddly than a switch, and confused guests. It wasn't the output that was wrong, the lighting was great, it was the input.

Not sure what issues you think I have with the network, we operate a full UniFi based system, with all reserved IPs addresses, 4 VLANs for network segmentation. Quite happy with my network. Sonos operates rock solid, as it has done since 2004.

The CR100 offers volume control immediately, from an independent device. If I use an app, and the phone rings, I have to authenticate with the phone, open the app, change the volume, close the app, answer the phone. In the real world I answer the phone and have to find another way to turn the volume down, but still leaves me logging into something, opening apps.

But I am sorry you will have to convince me that there was a user benefit to losing the CR100, removing the dock, downgrading the desktop controller. I can't comment on the latest app functionality as I can't use it. But I can, and do, read the update threads to see if there is a reason to ditch the CR100 and upgrade.

Please tell me what the must-have features are since 8.4.

Dave
Userlevel 7
Badge +7
Good grief. 🙄
As usual thanks for your excellent contribution to the thread, well considered as always. Shows a high level of empathy and intelligence.

Good grief. 🙄As usual thanks for your excellent contribution to the thread, well considered as always. Shows a high level of empathy and intelligence.



This thread is ages old, and the topic is dead. Only you see any post here as worthy of empathy or intelligence. The rest of us are cringing.
Userlevel 7
Badge +7
Don't you have a half dozen class action suits to file?

Given I am in the UK no, nor would I ever claim to be going to file a class action suit. Another post of no merit.
Userlevel 4
Badge +8
Gentlemen, ladies,

Thank you all for putting time and effort into sharing your feedback and opinions - we genuinely appreciate it.
I believe this topic has run its course, and as such I will close it for any further replies. :)

All the best,
Ditte