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SAVE THE CR100



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AT&T Gives 3G Service Three Years to Live
“Winding down obsolete versions has become a habit for telecom companies.”

https://finance.yahoo.com/quote/VZ?p=VZ&.tsrc=fin-srch

Huh. That will kill off millions of phones, which were quite expensive when they were new. Sounds like a pretty common practice. Technology goes obsolete fairly quickly. Companies support obsolete products for as long as they can, but it’s their duty to shareholders to remain profitable, so eventually obsolete products are killed off. Happens all the time.


If you think that is the same then you really are thick. They aren't sending out code that stops the phone connecting to your laptop, or playing snake, or taking photos. They are simply removing the 3G signal, the phone itself is unaffected. If you go somewhere with a 3G signal then it will work.

It would be akin to TuneIn stopping its service, a streaming service stopping it's service, or stopping the broadcast of TV or radio signals. The core hardware Sonos/TV/Radio is unaffected. A case in point would be the Digital upgrade to TV in the UK, yes the analogue signal was withdrawn but they didn't send code to the TV to stop it receiving an analogue signal from your video player. You could keep the TV and use a set-top box, and they were cheap.

Try taking your Zone Player and connecting to an un-upgraded Controller, it simply won't work. There is a technical argument that the controller wasn't bricked as the code wasn't sent to it. But if you bought in the early days when the equipment was bundled, then the manufacturer did send code that bricked the system. I bought a system.

The upgrade was very very hard to avoid, simply selecting do not upgrade doesn't work as the app kindly bricked itself on iOs, unless you were willing to commit to manually upgrading 100s of apps on a weekly basis and never having a new phone.

All that people wanted was a option to remain static, legacy firmware operating CR100s and whatever streaming functions still operate. If you ditched the manufacturers apps and switched to Sonophone, and blocked ports and websites then it was possible to keep the CR100s operational. Which I have.

I get that you think voice is the only option but to be honest, it is rubbish.It isn't that practical when you are on the phone.

Still using 3 CR100s daily. and Sonophone on a couple of iPads. Can't buy any new hardware.

The time and energy you have put into telling people that this issue they have isn't an issue, and that they are wrong is astonishing. The fact it affects you not one not one jot, yet you have made 100s of post proves what a fan boy you really are.

You will be telling us next that it is excellent that Sonos hasn't sorted SMB . Sad really.
Personal abuse is unnecessary and demeans the abuser. Just a general observation.
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Personal abuse is unnecessary and demeans the abuser. Just a general observation.

John,

If that is to me then you will have to point out where I insult anyone. Other than calling him a fanboy, which is reasonably fair.

Dave
They are simply removing the 3G signal, the phone itself is unaffected. If you go somewhere with a 3G signal then it will work.


That's the whole point. They are turning off 3G. It won't exist in 3 years, so you won't be able to "go somewhere with a 3G signal", so a 3G phone won't work. Analog was turned of years ago, so it won't work on that, either. Lots of folks still use ancient flip phones that only do analog or 3G. They will soon be bricks.
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They are simply removing the 3G signal, the phone itself is unaffected. If you go somewhere with a 3G signal then it will work.


That's the whole point. They are turning off 3G. It won't exist in 3 years, so you won't be able to "go somewhere with a 3G signal", so a 3G phone won't work. Analog was turned of years ago, so it won't work on that, either. Lots of folks still use ancient flip phones that only do analog or 3G. They will soon be bricks.


Wasn't aware they controlled the whole planet. Must check my notes. Oops they don't.

It's old news as Verizon are doing it at the end of this year, which kind of proves the point. It doesn't impact the phone, it could be switched to AT&T for the next two years, then to any other provider with a 3G signal. Then taken to a country with a less advanced infrastructure and used there.

It is like a streaming service ending. Other streams are available.

Edit: and for avoidance of doubt the hardware will do exactly what it did when the unit was sold by nokia, blackberry, apple or whoever, play snake, take photos, connect to a 3G service (where it is available).
I don't blame Sonos for 3rd party streaming services ending.
Yeah, good luck moving a 3G flip phone to another provider. Not a chance, lol.
Personal abuse is unnecessary and demeans the abuser. Just a general observation.

John,

If that is to me then you will have to point out where I insult anyone. Other than calling him a fanboy, which is reasonably fair.

Dave
How about 'then you really are thick'?

I regard 'fanboy' as a compliment, not an insult. But whether abuse is fair or not does not alter the intention to abuse, so that is no defence.
Userlevel 7
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Personal abuse is unnecessary and demeans the abuser. Just a general observation.

John,

If that is to me then you will have to point out where I insult anyone. Other than calling him a fanboy, which is reasonably fair.

Dave
How about 'then you really are thick'?

I regard 'fanboy' as a compliment, not an insult. But whether abuse is fair or not does not alter the intention to abuse, so that is no defence.


It would be unusual for me to start a sentence with a conjunction, although 'then' can be construed as an adverb it is a rather weak one as it generally means next and why would you put the first part of something second, 'then being a relatively superfluous word. So let's not paraphrase too much otherwise I can accuse you of the same by paraphrasing your writing and omitting everything outside of the quotation mark. So why do you say I am really thick? That would be an unfair accusation.

Look I guess English isn't your first language but let's use the whole sentence.

"If you think that is the same then you really are thick." based upon his understanding of the matter in hand then the insult applies or doesn't.

The decision to be insulted is Chicks.
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Yeah, good luck moving a 3G flip phone to another provider. Not a chance, lol.

Maybe the legislation is different in the USA, but in the UK once a phone is out of contract the network provider is obliged to unlock a phone. Plus plenty of options exist to unlock a phone via other means.
So in the UK you can just buy a SIM, either contract or Pay As You Go and stick it in the phone and away you go. The phone generally has nothing to do with the network provider.
Personal abuse is unnecessary and demeans the abuser. Just a general observation.

John,

If that is to me then you will have to point out where I insult anyone. Other than calling him a fanboy, which is reasonably fair.

Dave
How about 'then you really are thick'?

I regard 'fanboy' as a compliment, not an insult. But whether abuse is fair or not does not alter the intention to abuse, so that is no defence.


It would be unusual for me to start a sentence with a conjunction, although 'then' can be construed as an adverb it is a rather weak one as it generally means next and why would you put the first part of something second, 'then being a relatively superfluous word. So let's not paraphrase too much otherwise I can accuse you of the same by paraphrasing your writing and omitting everything outside of the quotation mark. So why do you say I am really thick? That would be an unfair accusation.

Look I guess English isn't your first language but let's use the whole sentence.

"If you think that is the same then you really are thick." based upon his understanding of the matter in hand then the insult applies or doesn't.

The decision to be insulted is Chicks.
Hilarious post. Laughed out loud. Thank you. Enjoy the rest of your weekend 🙂
Yeah, good luck moving a 3G flip phone to another provider. Not a chance, lol.

Maybe the legislation is different in the USA, but in the UK once a phone is out of contract the network provider is obliged to unlock a phone. Plus plenty of options exist to unlock a phone via other means.
So in the UK you can just buy a SIM, either contract or Pay As You Go and stick it in the phone and away you go. The phone generally has nothing to do with the network provider.


No US carrier is going to let you start new service on their network with a 3G-only phone, sorry. Highly doubt any UK carrier will, either, as they want to get rid of support for 3G, with 4G LTE the norm, and 5G buildout in progress. Analog phones? Forget about it.

The point being that obsolete technologies are abandoned by companies all the time. Nothing unique about the obsolete CR-100 being abandoned by Sonos.
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Yeah, good luck moving a 3G flip phone to another provider. Not a chance, lol.

Maybe the legislation is different in the USA, but in the UK once a phone is out of contract the network provider is obliged to unlock a phone. Plus plenty of options exist to unlock a phone via other means.
So in the UK you can just buy a SIM, either contract or Pay As You Go and stick it in the phone and away you go. The phone generally has nothing to do with the network provider.


No US carrier is going to let you start new service on their network with a 3G-only phone, sorry. Highly doubt any UK carrier will, either, as they want to get rid of support for 3G, with 4G LTE the norm, and 5G buildout in progress. Analog phones? Forget about it.

The point being that obsolete technologies are abandoned by companies all the time. Nothing unique about the obsolete CR-100 being abandoned by Sonos.


Do they vet your handset in the US? I thought it was free country. In the UK I walk to the shop, buy a SIM either Pay As You Go, or contract. Take it away and shove the SIM in my phone. There is no-one saying you can't use this phone or that phone.

And the point is the 3G phone from Nokia, Blackberry, Apple or whomever will still do exactly what it did when you bought it. That is connect to a 3G network from third parties when they are available. They aren't sending code to the phone or its accessories to tell it not to work. As I said it is a bit like a streaming service ceasing - it is external to sonos and not their fault.
In case *anybody* is still interested in discussing controllers in this thread:

Today I was informed by SONOS tech support that pairing controllers to systems is no longer possible. This is incredibly disappointing. Message copied below.

Enjoy the paperweights.... :(

--Andy

---------------

Good Afternoon,

Thanks for replying to our email. Unfortunately, you will not be able to link the CR200 to new Sonos Setups. The function of installing an older version of firmware is not possible either. If you have any questions or issues. Please feel free to reply to this email.

Sincerely,

Andrew R
Sonos | Customer Care | Contact Us
Ask questions, find answers, and share your thoughts on the Sonos Community
I have been here before. This ensures no second market for CR200s. Thus in some months time they will tell everyone numbers are dwindling, because they can only go one way. Death of CR200 coming up.

But don’t worry you can use voice control, even though the reason you want to turn it down is you answered the phone, and are talking. But you can use the app, on the phone...... oh. You can do it on an iPad - unlock iPad, open app, choose zone, vol minus.

The following is guesswork.
Plus the new connect amp spells EoL for all gen 1 kit. I would love a new connect amp but not at the price of three CR100s.
I have been here before. This ensures no second market for CR200s. Thus in some months time they will tell everyone numbers are dwindling, because they can only go one way. Death of CR200 coming up.


Then why would Sonos encourage people to contact support to have them add the CR200 to their system?


But don’t worry you can use voice control, even though the reason you want to turn it down is you answered the phone, and are talking. But you can use the app, on the phone...... oh. You can do it on an iPad - unlock iPad, open app, choose zone, vol minus.


I myself would turn down the music before I answer the phone. YMMV, according to which agenda you are promoting.


The following is guesswork.
Plus the new connect amp spells EoL for all gen 1 kit. I would love a new connect amp but not at the price of three CR100s.


Why would the new Amp spell EOL, when the Play:5 Gen 2, One, and One 2nd Gen did not spell EOL for the Play:5 or Play:1? Or the ZP90/ZP120 (Connect/Connect:Amp) did not spell EOL for the ZP80/ZP100? Seems your guesswork needs work.

Also, MSRP for the CR100 was $349. The Amp does not cost $1047.
In case *anybody* is still interested in discussing controllers in this thread:

Today I was informed by SONOS tech support that pairing controllers to systems is no longer possible. This is incredibly disappointing. Message copied below.

Enjoy the paperweights.... :(

--Andy

---------------

Good Afternoon,

Thanks for replying to our email. Unfortunately, you will not be able to link the CR200 to new Sonos Setups. The function of installing an older version of firmware is not possible either. If you have any questions or issues. Please feel free to reply to this email.

Sincerely,

Andrew R
Sonos | Customer Care | Contact Us
Ask questions, find answers, and share your thoughts on the Sonos Community
What exactly is being said here? That CR200s can no longer be added to systems? Or that users cannot do this (it has long been the case that intervention from Support was usually needed)? Or that the CR200 cannot be used to set up new systems (which is certainly true). The Support email refers to 'new Sonos setups'. I am not convinced CR200s are bricks (yet). It is all very well publishing the answer, but it might be useful to know what the question was. Clarification please.
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I have been here before. This ensures no second market for CR200s. Thus in some months time they will tell everyone numbers are dwindling, because they can only go one way. Death of CR200 coming up.

Then why would Sonos encourage people to contact support to have them add the CR200 to their system?


Where do they make the request to contact support? As per email from Andrew's post:

Good Afternoon,

Thanks for replying to our email. Unfortunately, you will not be able to link the CR200 to new Sonos Setups. The function of installing an older version of firmware is not possible either. If you have any questions or issues. Please feel free to reply to this email.

Sincerely,

Andrew R
Sonos | Customer Care | Contact Us
Ask questions, find answers, and share your thoughts on the Sonos Community


I'm sorry I don't see a request to contact support just a comment "you will not be able to link the CR200 to new Sonos Set-ups"

I have been here before. This ensures no second market for CR200s. Thus in some months time they will tell everyone numbers are dwindling, because they can only go one way. Death of CR200 coming up.


Then why would Sonos encourage people to contact support to have them add the CR200 to their system?


But don’t worry you can use voice control, even though the reason you want to turn it down is you answered the phone, and are talking. But you can use the app, on the phone...... oh. You can do it on an iPad - unlock iPad, open app, choose zone, vol minus.

I myself would turn down the music before I answer the phone. YMMV, according to which agenda you are promoting.

Then you sir are a genius. As soon as my iPhone starts ringing I can't get off the answer screen to get to the app to turn the volume down. (and even if I could, accessing the app, turning the volume down, and getting back to the phone screen would be longer than acceptable to answer a business call.
Answer call & press volume down on CR100 simultaneously.


The following is guesswork.
Plus the new connect amp spells EoL for all gen 1 kit. I would love a new connect amp but not at the price of three CR100s.


Why would the new Amp spell EOL, when the Play:5 Gen 2, One, and One 2nd Gen did not spell EOL for the Play:5 or Play:1? Or the ZP90/ZP120 (Connect/Connect:Amp) did not spell EOL for the ZP80/ZP100? Seems your guesswork needs work.

Also, MSRP for the CR100 was $349. The Amp does not cost $1047.

To get the new Amp and connect it to my system I would have to render 3*CR100s useless as I would be forced to upgrade the firmware. The cost to me of a new Amp is the loss of 3*CR100s - the money is irrelevant.

I believe the CR200, ZP80/100 & ZP90/120 all have the same chipset that was in the CR100 and was blamed for the need to kill of the CR100 (after the bogus fire claim that they admitted was a lie - yes I have that writing). It is clear from the email above that the CR200 will no longer work on new systems, therefore EOL. The new amp just released will enable upgrade to new hardware so they can kill off Gen 1 ZPs in line with other legacy equipment. Note I did say this was speculation/guesswork. But I am beginning to see a pattern.
Yawn.
Userlevel 7
Badge +6
In case *anybody* is still interested in discussing controllers in this thread:

Today I was informed by SONOS tech support that pairing controllers to systems is no longer possible. This is incredibly disappointing. Message copied below.

Enjoy the paperweights.... :(

--Andy

---------------

Good Afternoon,

Thanks for replying to our email. Unfortunately, you will not be able to link the CR200 to new Sonos Setups. The function of installing an older version of firmware is not possible either. If you have any questions or issues. Please feel free to reply to this email.

Sincerely,

Andrew R
Sonos | Customer Care | Contact Us
Ask questions, find answers, and share your thoughts on the Sonos Community
What exactly is being said here? That CR200s can no longer be added to systems? Or that users cannot do this (it has long been the case that intervention from Support was usually needed)? Or that the CR200 cannot be used to set up new systems (which is certainly true). The Support email refers to 'new Sonos setups'. I am not convinced CR200s are bricks (yet). It is all very well publishing the answer, but it might be useful to know what the question was. Clarification please.


John, I presume English isn't your first language. The issue at hand is written in a single sentence, there is no room for ambiguity.

"Unfortunately, you will not be able to link the CR200 to new Sonos Setups."

I would suggest its meaning is clear, it may be factually incorrect, but it is not in any doubt as to what the Sonos Support Team have written. Therefore a CR200 may remain on an existing system, but it cannot be added to another new Sonos Set-up.
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Yawn.
Input from intelligent posters and debate is always welcome here. This falls short.
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I believe the CR200, ZP80/100 & ZP90/120 all have the same chipset that was in the CR100 and was blamed for the need to kill of the CR100 (after the bogus fire claim that they admitted was a lie - yes I have that writing). It is clear from the email above that the CR200 will no longer work on new systems, therefore EOL. The new amp just released will enable upgrade to new hardware so they can kill off Gen 1 ZPs in line with other legacy equipment. Note I did say this was speculation/guesswork. But I am beginning to see a pattern.


The pattern I see is EOL for for accessories/controllers, not for actual ZPs. You may ultimately be correct that the ZP days are numbered, but if we're looking at patterns, this fact shouldn't be ignored.

And I don't see how the new amp enables upgrade to new hardware away from ZPs anymore than the Connect and Connect:amp did. The new amp isn't even a replacement for ZP80/90 (may be getting model numbers wrong here) or Connect since it cannot output audio to a 3rd party receiver.
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The CR200 is still partially supported, and you can still connect it to existing/new systems. What you can't do with the CR200 is use it to create a new setup or use it to add new players. Basic playback and volume controls are still available.

@Andrew_188, that message from the team looks to be a little misleading and inaccurate, I'll make sure that email ticket gets to the right people to help. They'll be following up soon.
Yawn.
Input from intelligent posters and debate is always welcome here. This falls short.
it dors indeed. But there is also a difference betwern intelligent debate and complrtely pointless speculation for the twentieth time.
Deleted. Time this nonsense stopped.
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Yawn.
Input from intelligent posters and debate is always welcome here. This falls short.
it dors indeed. But there is also a difference between intelligent debate and completely pointless speculation for the twentieth time.


John,

You are aware that you don't have to read a thread, and respond to/in it, if it doesn't interest you. You can just participate in threads that do interest you.

I would love to know how you classify 'pointless speculation for the twentieth time', given it was based on my newly formed view following an email only recently received & posted by Andrew_188, and the release of the new amp. That email was clear in its message with no ambiguity, and pointed to new behaviour from Sonos.

Ryan has confirmed that the email was 'a little misleading and inaccurate' or possibly just 'inaccurate'. Thanks for the clarification @RyanS. Which is fine, employees in high volume support environments do sometimes get things worded wrongly.

But the speculation on new information and new hardware can't be for the twentieth time.

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