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S1 suddenly now no longer controls my S2 devices

  • 10 March 2021
  • 6 replies
  • 127 views
L

My S1 controller on my android phone has, up to a day or two ago, controled all devices on my system, some “legacy” S1 devices and others newer S2 devices.  I presume an update has occured and as a result all the S2 devices have dropped off my system.  I have tried resetting the S2 devices but they remain unseen by my S1 controller.  Quite apart from the irritation and time wasted  I am appalled by the plan, by Sonos,  to effectively cause perfectly functioning devices to become obsolete.  This can only have a commercial motive, ie to rip off and treat their customers as cash cows.  If I cannot get a solution to this nonsense I will never buy another sonos device ever again and will council any of my well heeled friends to avoid this company with a seriously problematic business model.

If any sonos advisor would like to contact me and talk me through a solution...and it all works when he finishes the call then I may be tempted to rivise this view

 

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Best answer by Ken_Griffiths 10 March 2021, 21:44

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6 replies

Ken_Griffiths

The S1 device ‘firmware’ will certainly not auto-update to S2 without intervention from a user. The products will only update to S1.. and that’s true, even if the ‘automatic update’ option in the Sonos App, is set to ‘ON’.

A user would need to be involved to switch the products over to S2. So assuming there has not been any user-intervention, your devices should still be running on the S1 firmware and in that case you should be able to add them back to your S1 App.

However it’s not clear what you may have done from your opening post. You mention that you ‘reset’ some devices.. was that a ‘factory reset’? - if so, what were their status LED lights showing when you went through the ‘Add Product’ process?

You might ‘likely’ be better off not resetting your products, but perhaps rebooting your router instead, as this might just be a simple IP address conflict caused by your routers DHCP server.

So I would at least perhaps try that option first of all.

Ken_Griffiths

I will also add that if you have factory reset all S2 devices and tried to create a new S2 Sonos System/Household, you will not ever see those devices in your existing S1 App, as they will be running on an entirely different Household ID… which is the best way to setup an S1/S2 ‘split’ system anyway.

L

I catagorically do not want an S1/S2 split..not sure why anyone would..since the whole point of a house wide sound system is that it is..er...house wide

Ken_Griffiths

I catagorically do not want an S1/S2 split..not sure why anyone would..since the whole point of a house wide sound system is that it is..er...house wide

I decided to split the System here, as I wanted the Arc and a Sub (Gen3) and keep the old stuff too, but I can still play music to both S1/S2 in sync, as I retained an Airplay compatible product in the S1 system.

Anyhow your issue sounds like it’s pretty easy to resolve. I would certainly start with a router reboot and maybe bring each of your Sonos devices back online one at a time. Perhaps start with those S1 products that work and then add (or factory reset/add) the devices that are missing using the S1 App.

Note, if any were upgraded to S2, accidentally or otherwise, they will still downgrade to any existing S1 Household, as long as you don’t have the S2 App installed on the controller.

Hope you can manage to sort it.👍

R

My S1 app no longer works (after 4years of working fine).  A message automatically comes up saying “you can control all your products using the S2 app.”  

When I open the S2 app, the message states “this product is not compatible with S2 app.”  Add this product to an existing S1 system.  BUT the S1 system will NOT work.  

This would b funny if it was not so frustrating.  

Advice???

controlav
Userlevel 7
Badge +23

Advice???


Please don’t double-post. Sonos support are dealing with your problem on its own thread.

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