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S1 can't connect to sonos on IOS

  • 9 July 2020
  • 5 replies
  • 107 views

Hi there,

Current set-up includes playbase, play 1, and play 5 (gen 1).

Only recently had recurrent prompts on the IOS app that it is unable to connect to Sonos whilst still working fine on the desktop app. No changes have been made to the router or network.

Have plugged in one of the speakers via ethernet which solved it temporarily but didn’t last and told it is unable to connect again.

Any ideas as to what may be the cause and how to rectify?

Diagnostic has been sent of 1086065440.

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Best answer by Airgetlam 9 July 2020, 20:06

While you wait on someone to look at that diagnostic, I’d recommend a refresh of your local network. Unplug all Sonos devices from power, then reboot your router. When the router comes back up, plug the Sonos devices back in. 

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While you wait on someone to look at that diagnostic, I’d recommend a refresh of your local network. Unplug all Sonos devices from power, then reboot your router. When the router comes back up, plug the Sonos devices back in. 

Thanks, that seems to have helped.

Rebooting the router and connecting one of the speakers by ethernet seemed to kickstart it again and has now been able to connect through IOS.

Not sure why it dropped out to begin with, but seems A-OK again now.

Amongst the things that occur during that process is a new IP address is assigned to all Sonos devices. If you wanted to avoid the potential of this issue in the future, you could look in your router’s manual on how to set up reserved IP addresses in the router’s DHCP table. 

Each of the speakers already have static IP addresses and have for some time.

Still none the wiser as to why it happened but at least it’s sorted!

Other things that happen in that process are a reload of DNS server information, and forcing memory clearing and a reload of the software on both the Sonos and the router. Sometimes a reboot can clear lingering issues :)

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