Restrict access to certain zones



Show first post
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

195 replies

Userlevel 2
Dear John,
well, i have to say that I slowly realize that Sonos isn't interested in their customers wishes at all. I guess all you want is our money, so you guys can keep your well paid developer or marketing jobs.
Well, after purchasing more than 8 Sonos now, i will slowly but surely switch over to something new.
It is very unprofessional to let us know, that you read this thread since years, and still will monitoring what people have to say, and still do nothing. You suck at communication. Seriously, than just say nothing and keep quiet. Snowden has no info on you, so please John, stay in the shadows in the future.
Such an easy feature to add, and still you guys can't figure it out. Either your engineers are useless and incompetent or you seriously are so sure that people will keep on buying your stuff even if you totally ignore their wishes.
Well, i guess we will hear another useless comment from some official rep in let's say, ...... 2 years.
Is that all.....
Come on put a least some effort into a reply
Userlevel 2
Badge
I originally started this thread. The official response above is nothing short of insulting to all the contributors to this discussion. Either provide some useful information or don't bother contributing. As a long standing SONOS customer who has spent considerable sums on my system I am extremely angry and disappointed with the poor customer service and lack of software development with this issue.
This is very disappointing to me as well. Not that I would expect this change in 2 weeks and not that we want to have any commitment at all at this point, but I would expect a kind of "yes, we understand" or "if we go this way we have the following issues and therefore it is not that easy" or "we have currently a different priority". Why do we have no interaction or active discussion? 

I'm working for a huge software company, and I cannot understand, that this requests can be that difficult.

I'm only customer since 4 month and the only update I have seen so far was 4.2. I have seen a Beta invitation for 4.2.2- with small bug fixing. Is this the work you have done in the last 3 month on software?

This means since 3 month no innovation in the software. There are a lot of requests which are really important like the rear-speaker-usage in combination with the Playbar, DTS support, Multi-servce/user support and this request with "security" or "restrictions".

I cannot imagine, that this is so difficult to communicate a roadmap.

You're at a point where the competitors are faster and more innovative.... 
Userlevel 2
Heh... You've just managed to turn my disappointment over this into actual anger.

Seriously, what kind of NSA-esque statement is this? Sonos has been aware of this feature request for close to nine years, and you won't even say if it's being discussed internally?

If you want our continued support I personally think you should consider giving people a reason to support you. I won't be buying more Sonos players until some kind of solution for this problem is available - heck, I'd be a happy camper if you'd just publish an API and let people build their own controller apps.
Can't say as I've ever seen a more non-committal acknowledgement/response from an official rep; hardly inspires confidence that Sonos intends to address what most on this thread view as a glaring software weakness. That said, it's great hardware. 
Badge +18
Hi everyone,

We appreciate that this is a desired feature for Sonos and that you're all keen for an update on whether or not it may be under development.  At this time, we have no new information to be shared on the topic.  We are listening however, and we're reading every new comment submitted.

When we do have news to share, you'll be among the first to know.  Thank you for your continued support.
Userlevel 1
I'm surprised this isn't an easy equation for Sonos. I can't limit access by the kids' controllers = I don't buy Sonos speakers for the kids' rooms
This request is coming up for its 9 year anniversary Sonos !  Are you really that unappreciative of your customer feedback - it makes you look so unhelpful  and just  $$$ focused - sometimes it pays to listen...
 http://forums.sonos.com/showthread.php?t=3271
Coming up for it's 9th year anniversary this request Sonos - sometimes it pays to listen !
http://forums.sonos.com/showthread.php?t=3271
Now you've done it, Wendy...stand by to be chastised by the apologists for being a crappy parent or having superficial friends or any myriad of other personal shortcomings.

Never give up the fight.  I already spoiled someone's day at a Sonos demonstration and they hopefully took that back with them to their boss.

One of these days either a tech journal or a class-action lawyer will pick this up and it will suddenly be so easy for them to implement.
Let's face it. after so many comments and no feedback from SONOS. they couldnt give a flying fuck and have no intention of sorting this out. well pissed off now and sorry that i bought the bastard thing. ruined new years eve when all the adults were dancing to 80's and the kids over call with Jason Derulo. very tedious after ten times and people started to go home. cant confiscate all the phones.............................
Hi all, first of all: A Happy New Year to all of you and especially the Sonos team! I wouldn't trash my Sonos system having not the "restriction" function, but like the other fans requesting this feature I have the need for it. I'm a Daddy of four, and currently Sonos is in place in living room, as a mobile Play 3, and in one of my kids room. But I avoided to give an RC option to my boy to keep myself save... As I'd like to extend the system to other kids rooms and the guest room as well the feature becomes more and more important to me. I really do understand if Sonos likes to implement a complete new security system. That would not be done by just letting a zone disappear in the Sonos app as it still would be accessible by direct talk to the IP address. But that needs a lot more knowledge and action and I love this opportunity. But if you're not a nerd or technically interested, it's enough to just be able to hide different zones in the app. Best regards to you all, Ralph.
Happy new year indeed 😛
Hi Sonos

How is work on this feature progressing? I would dearly love to be able to expand my system into my children's bedrooms, but as the system currently is, that is not going to be possible as it would cause endless arguments.

What I personally would like to see is the ability to set up the controller on my daughter's tablet such that she has access only to the system in her room (once we purchase it), access only between certain times, and have a maximum volume to which she can raise her system.

I understand that this is not compatible with the way that the controller is currently, and also that a significant proportion of people would not want/need these functions. As such, my suggestion is that you develop a separate controller incorporation this functionality.

Thanks for your time; hopefully you'll be able to deliver on this one for us.

Regards

Mark
Userlevel 2
From the Sonos FB feed - Is this a sign?

"Sonos parents, do your kids ever ask *you* to turn the music down?"
Since Sonos does not offer a controller app for BlackBerry 10 phones, I recently downloaded one of several available third-party apps to control my Sonos system. However, I was shocked when I realized that I was able to start using that app to control my Sonos system without even complying with the (very limited) security feature of having to press the join button on one of my Sonos components, which I believe is required when you use Sonos's own controller app for various platforms.  In other words, my BB being connected to my home wireless network was sufficient for the app to have full and immediate access to controlling my Sonos system.  Even before this discovery, I found Sonos seriously lacking with respect to security (for the reasons pointed out by other posters in this and other threads) but I did not realize until now that it was this bad.  (Unlike some of the other posters, I don't live in a university hall or other building with shared wireless, but for those who do, this must be a major drawback.)

Sonos, can you please implement the following as soon as possible:
- Ability to restrict the addition of controllers to an existing system (e.g., by requiring a password for adding controllers)
- Ability to grant restricted access to certain controllers (e.g., allowing party guests to add songs to the current queue, but not to control anything else; or allowing your kids to control the loudspeaker in their own rooms but not to control any other zones)
- Ability to revoke the access of existing controllers from your system (e.g., remove the controllers of party guests after a party)

For each of these, no changes need to be made for basic users - they can simply be made available as optional advanced features in the menu system.


Yeah - it's the same with Windows Phone and the third party app "Phonos". Once you're connected to the Wi-Fi you don't need no confirmation by pressing a button on a SONOS device - it just works 😉. So in every friends household once hooked up to their Wi-Fi (which is pretty standard nowadays) I can control their SONOS. (...) No comment.
Since Sonos does not offer a controller app for BlackBerry 10 phones, I recently downloaded one of several available third-party apps to control my Sonos system. However, I was shocked when I realized that I was able to start using that app to control my Sonos system without even complying with the (very limited) security feature of having to press the join button on one of my Sonos components, which I believe is required when you use Sonos's own controller app for various platforms.  In other words, my BB being connected to my home wireless network was sufficient for the app to have full and immediate access to controlling my Sonos system.  Even before this discovery, I found Sonos seriously lacking with respect to security (for the reasons pointed out by other posters in this and other threads) but I did not realize until now that it was this bad.  (Unlike some of the other posters, I don't live in a university hall or other building with shared wireless, but for those who do, this must be a major drawback.)

Sonos, can you please implement the following as soon as possible:
- Ability to restrict the addition of controllers to an existing system (e.g., by requiring a password for adding controllers)
- Ability to grant restricted access to certain controllers (e.g., allowing party guests to add songs to the current queue, but not to control anything else; or allowing your kids to control the loudspeaker in their own rooms but not to control any other zones)
- Ability to revoke the access of existing controllers from your system (e.g., remove the controllers of party guests after a party)

For each of these, no changes need to be made for basic users - they can simply be made available as optional advanced features in the menu system.
I live in university halls so the app security is a major problem for me. So far i've not had any trouble as I have not let anybody controllers to my system.

However I have also found another more serious problem. Anybody with Windows Media Player seems to be able to stream music to my Play 3 and I can't stop it. This means that any computer on the network can control my system. Does anybody know if there is a way of stopping devices other than controllers accessing it?
Badge +1
I'm sure their demo systems will be on a private wifi, but if you can get access to it, you might be able to prove your point by having a bunch of people start fighting over the control (and loudness) of the demo systems...  ;-)
Userlevel 2
I'd be in favor of SONOS adding a new app called "SONOS Pro" that's a paid app.  For $5 or even $10 a pop, SONOS could satisfy hundreds of SONOS users and help offset the software development costs too. 

The average user who just have one or two zones and doesn't need parental or user control or zone-based restrictions could still use the free app from the iTunes or Play Store, etc.  But for the rest of us that want more control, the "Sonos Pro" app could be purchased.  Once a system is tagged with having been configured with the "pro" app, then it would require each any mobile client that wants to touch/control it to use the same "pro" app.  A master admin acct could permit kids to only control a single zone such as their own bedroom; but give them no control over the family room, outdoor, and theater zones, etc.

You are missing something.

Some of us users have 9 or more zones using 11 or more SONOS speakers/connect/amps.  People have our wifi password because we are MORE than happy to share the household wifi.

We have children who have their own SONOS in their rooms, but we aren't about to set up a completely separate wifi household for their one speaker. 

What we are asking of SONOS is to have a similar capability to that of iTunes where you can grant "access" to some people to do things like vote for songs, request other songs, but not change the volume, skip songs, stop songs, etc.

That's one of the requests here.  The other is that we be able to stop our children (or guests) from accessing components of the network such as the SONOS in the baby's room, or parents room, or the main living area, and only give them access to their own rooms.

Guided Access is not suitable for this, and nor should it be used as a workaround.  This is a simple request that SONOS really needs to start taking seriously.
its all very well all these know all network engineers trying to create admin and system lock outs etc. any device with the app will find the sonos and can take control of the music. sonos have emailed me admitting this and are working on a new version of the app with admin permissions. be patient it is coming
Userlevel 2
I'd be in favor of SONOS adding a new app called "SONOS Pro" that's a paid app.  For $5 or even $10 a pop, SONOS could satisfy hundreds of SONOS users and help offset the software development costs too. 

The average user who just have one or two zones and doesn't need parental or user control or zone-based restrictions could still use the free app from the iTunes or Play Store, etc.  But for the rest of us that want more control, the "Sonos Pro" app could be purchased.  Once a system is tagged with having been configured with the "pro" app, then it would require each any mobile client that wants to touch/control it to use the same "pro" app.  A master admin acct could permit kids to only control a single zone such as their own bedroom; but give them no control over the family room, outdoor, and theater zones, etc.

Maybe I'm missing something here. The only way someone could access my Sonos system would be with my wifi password. If your wifi is password protected, only people who have your password could change zones, songs, your queue, etc. If you're trying to limit your kids access, you should try Guided Access on the iPhone and iPad. Guided Access will allow the parent to specify what areas of the Sonos app screen can be accessed and it is password protected. If I'm off base here, please let me know. As I said earlier, maybe I'm missing something here. Thanks!
Userlevel 2
I'd be in favor of SONOS adding a new app called "SONOS Pro" that's a paid app.  For $5 or even $10 a pop, SONOS could satisfy hundreds of SONOS users and help offset the software development costs too. 

The average user who just have one or two zones and doesn't need parental or user control or zone-based restrictions could still use the free app from the iTunes or Play Store, etc.  But for the rest of us that want more control, the "Sonos Pro" app could be purchased.  Once a system is tagged with having been configured with the "pro" app, then it would require each any mobile client that wants to touch/control it to use the same "pro" app.  A master admin acct could permit kids to only control a single zone such as their own bedroom; but give them no control over the family room, outdoor, and theater zones, etc.

Question for you then... how would you stop people coming to your house and using the standard app... if the "Pro" app is the one that prevents users, then the standard app would have to integrate the same software changes in order to recognise the settings made by the Pro app... essentially costing a hell of a lot more time and money than just keeping it to an extra set of settings for the user.

Additionally, users would be forced to purchase this Pro app for every device in their household which would be extremely unreasonable given that the people who want this improvement are those who have spent upwards of $5000 already on SONOS equipment (I'm well over that myself already).

Those of us who 'need' this change have already paid well and truly for it through our ongoing support of SONOS and purchasing multiple zones.  I think keep it simple, integrate it into the one app.
I'd be in favor of SONOS adding a new app called "SONOS Pro" that's a paid app.  For $5 or even $10 a pop, SONOS could satisfy hundreds of SONOS users and help offset the software development costs too. 

The average user who just have one or two zones and doesn't need parental or user control or zone-based restrictions could still use the free app from the iTunes or Play Store, etc.  But for the rest of us that want more control, the "Sonos Pro" app could be purchased.  Once a system is tagged with having been configured with the "pro" app, then it would require each any mobile client that wants to touch/control it to use the same "pro" app.  A master admin acct could permit kids to only control a single zone such as their own bedroom; but give them no control over the family room, outdoor, and theater zones, etc.
Consider mine one more voice added to the chorus. I'm new to the Sonos community but can see this is an "old" request (at least in tech time). Is there a technical hangup preventing Sonos from implementing admin rights? Surely the company wants to satisfy its paying customers. You'll note a similar theme running through Sonos app reviews on iTunes

Clearly the app is smart enough to recognize the unique network it belongs to. Can it be all that difficult to include code that reserves ownership rights so the primary account holder, so that he or she who paid for the device -- or the person to whom the device was presented as a gift or the like -- gets to decide whether to share access or retain control over what is played?

This seems so basic. Frankly I'm surprised and a bit stunned that such functionality is absent, especially considering the rather extensive history of posts on this issue.