Question

Problems after S2 upgrades

  • 8 July 2020
  • 1 reply
  • 61 views

Apologies for length of narrative!!

On my iPhone 6 -  Setting / System / Music Library / Music Library Setup     - All folders that I use to access music on my NAS are listed

However, If I browse Music Library no music is shown!

Even more strangely, I have Sonos playlists which contain tracks that are stored in folders (on NAS) that I use to access music! – the playlists appear to work.

Why is the Sonos App not showing me my folders so I can choose tracks to play?

 

The following might be relevant – When I first updated to Sonos S2 on my iPhone 6 the update worked fine. A few days later when the update became available on my laptop (Windows 10) the upgrade didn’t work properly – it had the same fault I outlined above – Has the update on the laptop done something to my setup that has caused problems. For information, inexplicably, the laptop can only see the Kitchen (2 Sonos Ones) and does not recognise the Living Room kit. Also, Laptop cannot see the playlists and says “Unable to browse Music” in the Queue space of app. In settings / Folders it doesn’t show any of the folders at all – on trying to put in a folder again App advises access denied – but firewall settings were supposedly successfully done when I did S2 install. Lastly, if I load a Sonos playlist for the kitchen on my mobile, whilst the queue doesn’t get shown on the laptop you can play the playlist by working through the “now playing” section which lists the number of tracks in playlist.

N.B. Subsequent to the Laptop upgrade, probably my fault, I’ve had to do a bit of work (hours!!) to get my mobile app back to the stage I’m at now – problems largely cured by changing SonosNet channel; turning everything off including router; then turning everything back on again – then turning NAS off and on again! Not had hardly any problems for 4/5 years of having kit - bit of a coincidence this is now happening after S2 isn’t it?

 

Below I’ve listed all my equipment for info:

 

Boost: BOOST

Serial Number: B8-E9-37-0A-D6-68:9

Sonos OS: S2

Version: 12.0.1 (build 58178090)

Hardware Version: 1.12.1.2-2.0

Series ID: A100

IP Address: 192.168.0.12

WM: 0

 

Sonos One: Kitchen (R)

Serial Number: 78-28-CA-C1-BC-8C:9

Sonos OS: S2

Version: 12.0.1 (build 58178090)

Hardware Version: 1.21.1.8-2.2

Series ID: A100

IP Address: 192.168.0.26

WM: 1

 

Sonos One: Kitchen (L)

Serial Number: 78-28-CA-C1-BC-84:1

Sonos OS: S2

Version: 12.0.1 (build 58178090)

Hardware Version: 1.21.1.8-2.2

Series ID: A100

IP Address: 192.168.0.25

WM: 1

 

Playbar: Living Room

Serial Number: 5C-AA-FD-A4-2E-22:4

Sonos OS: S2

Version: 12.0.1 (build 58178090)

Hardware Version: 1.9.1.10-2.2

Series ID: A100

IP Address: 192.168.0.27

Audio In:

WM: 1

OTP:

 

Play:5: Living Room (RS)

Serial Number: 5C-AA-FD-0D-04-64:D

Sonos OS: S2

Version: 12.0.1 (build 58178090)

Hardware Version: 1.13.1.7-2.2

Series ID: C100

IP Address: 192.168.0.22

WM: 2

 

Play:5: Living Room (LS)

Serial Number: 5C-AA-FD-OC-3A-46:2

Sonos OS: S2

Version: 12.0.1 (build 58178090)

Hardware Version: 1.13.1.7-2.2

Series ID: C100

IP Address: 192.168.0.23

WM: 2

 

Sub: Living Room

Serial Number: 94-9F-3E-49-AE-88:3

Sonos OS: S2

Version: 12.0.1 (build 58178090)

Hardware Version: 1.8.2.5-2.2

Series ID: A100

IP Address: 192.168.0.24

WM: 2

OTP:


1 reply

Userlevel 3
Badge +11

Hi @Rob Murphy.

Thanks for reaching out and welcome to the community!

 

I appreciate your detailed post outlining this issue.

I would like to look into this more, but I will need some more details to look into it better.

  • What computer you are using, Windows or Mac?
  • To verify, it is only happening on a laptop computer because it works on your mobile controller.
  • Have you tried removing the music folder from Sonos and adding it back again?

 

Kindly submit a diagnostic report through the Sonos app using your laptop, and reply with the confirmation number.
It can help up identify what is causing your issue.

 

With regards to the error messages, this usually appears when Sonos is trying to play music from a computer or NAS,

but the computer does not have its file and folder sharing permissions set correctly. 

It may help to check this article Music library troubleshooting, it outlines common issues and solutions on adding or playing your music library on Sonos.

 

Let us know how it goes and if you have any other questions or run into any issues, please do not hesitate to reach out.

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