Question

Not getting any Notifications on Iphone

  • 29 October 2019
  • 33 replies
  • 2894 views
SFTechieScum
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The Sonos app doesn’t show up in my notification settings. I’m unable to receive any notifications from Sonos. I would like to have my alarms show up when they are going off in the morning but that appears impossible.

 

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33 replies

T

After having the same issue as everyone else, I’m happy to report version 12 has brought my notifications back. I proceeded to set the alarm and that triggered standard ios popup to allow for notifications. They now show up under app options. Because I have other airplay devices, I still don’t get the lock screen controls but if I set the alarm and leave the sonos app on my phone open and lock the phone, snooze notification will wake the phone. If app is closed then notification doesn’t pop up. That might be related to airplay, not sure, but still progress. Iphone 11, 13.5.1
 

 

P

I have the same issue and have tried re-installning the system and app and all of that. 

R

Not solved with Sonos app 11.1 or iOS 13.4.1 either. When will a solution be available?

R

Any progress on this? Still not working with Sonos app 11.0 and iOS 13.4

Ryan S
Userlevel 7
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Thanks for sharing Ralf. I’ll pass it along to the team for the extra information.

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Schlumpf
Userlevel 7
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@Ryan S and everybody else… ;-)

For me as a workarround to force the acception of iOS messages for the Sonos app it worked to reinstall Alexa within the Sonos App. At the end of the process iOS was asking to allow messages for Sonos. 
I started changing from Alexa to GA for one of my rooms and while the GA app was searching for rooms i aborted the process and loged in again for alexa in the Sonos App. 

 

Now for the iOS device i was doing this, iOS messages for Sonos are working again. 
It worked on iOS 12 and 13...
 

 

But for alarms there still is a bug with iOS 13…

Now i have the message window on lockscreen for the alarm, but when using it to go to the sonos app the iOS message window in the Sonos App for snoozing the alarm opens just for  a millisecond and disappears. So i am not able to snooze an alarm. 
This Bug only exists on iOS 13, on iOS 12 it workes as it should. 
 

Ralf

...sorry for the german screenshot… ;-)

 

 

Ralf
Schlumpf
Userlevel 7
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For me the troubleshooting steps didn‘t work… not with latest sonos app on iOS13 and not on iOS12. 
So i think i can just wait for sonos fixing it. :-(

Ralf
Ryan S
Userlevel 7
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Hi everyone, the team is working with Apple on an intermittent issue that affects some devices that may be what you’re seeing. If you have iOS 13+ and don’t see Notifications for the Sonos App in the iOS Settings, there are a few troubleshooting steps you can try to get it to show up.

To start with, forget the current Sonos system under Settings in the Sonos app. Then, uninstall the Sonos app and install it again, and reconnect with your system.

If that doesn’t do the trick, it’s probably the situation that the team is working on. Some of your iOS devices might show the notifications option in Settings while others might not.

I’ll let you know when there’s any news to share on a resolution for this. 

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
Schlumpf
Userlevel 7
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May be that all sonos developers are very busy working on the needed updates for legacy product support. :smirk: So there is no capacity for fixing such a „little bug“... :triumph:

It happens, but just ignoring the thing is a bad way imo…

Would be nice to hear something about it from sonos support. 

Ralf
T

@Ryan_S would also like support - same issue here. 

 

 

Schlumpf
Userlevel 7
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@Ryan S 

No comment on this from Sonos Support?

There are several threads with this topic…

 

Ralf
F

I have the same exact issue on iOS. 
 

I don’t have any other Apple Airplay devices in my household that I can think of, but there are no “Notification” settings to be found anywhere. 
 

worth noting that the persistent Sonos controls rarely remain on my lock screen, either, which is unbelievably annoying. All of the correct settings are there in the Sonos app (hardware control volume, lock screen controls ON, etc), but none of these work. 
 

I miss how these used to work on android. Are you devs even listening? 
 

Up2Night
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For testing purposes, turn off Airplay on Apple TV, close the Sonos app (swipe up), open it again and see if the notification setting has re-emerged.


This time I deactivated Airplay in the AppleTV-settings and uninstalled the app. Then restarted the iPhone and reinstalled the app. Unfortunately with the same result :slight_frown:

 

But thanks for the suggestion @Smilja 

Smilja

Did you reboot the iPhone after uninstalling the Sonos app?

Yes, I uninstalled the app. Then restarted the iPhone and reinstalled the app.

 

Curious question, do you have any Airplay-enabled devices, beside Sonos, at home? E.g. Apple TV.

Yes I have an Apple TV (Gen 4).

 

For testing purposes, turn off Airplay on Apple TV, close the Sonos app (swipe up), open it again and see if the notification setting has re-emerged.

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
Up2Night
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Did you reboot the iPhone after uninstalling the Sonos app?

Yes, I uninstalled the app. Then restarted the iPhone and reinstalled the app.

 

Curious question, do you have any Airplay-enabled devices, beside Sonos, at home? E.g. Apple TV.

Yes I have an Apple TV (Gen 4).

BCM

Interesting. Well that’s something I’m not going to try. :sunglasses:

Schlumpf
Userlevel 7
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@BCM 

I suppose the problem comes up after doing a new install. Just doing updates of the Sonos app the notifications option kept staying in iOS settings. 

Ralf
Smilja

Maybe uninstall the app and reinstall it?

I've already tried that, unfortunately without success. :slight_frown:

 

Did you reboot the iPhone after uninstalling the Sonos app?

Curious question, do you have any Airplay-enabled devices, beside Sonos, at home? E.g. Apple TV.

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
Up2Night
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Maybe uninstall the app and reinstall it?

I've already tried that, unfortunately without success. :slight_frown:

BCM

iPhone X here. iOS 13.3, latest Sonos app. I have a ton more options than you for some reason. Maybe uninstall the app and reinstall it?

 

 

Schlumpf
Userlevel 7
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Maybe it's because the beta version of IOS is in use? Does anybody use the (public) beta of iOS (currently 13.3.1)?

No, iOS beta is not the reason…

The problem for me is on iOS 13.3 and also on 12.4.4 using several devices. 

Ralf
Up2Night
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Maybe it's because the beta version of IOS is in use? Does anybody use the (public) beta of iOS (currently 13.3.1)?

Up2Night
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Same problem here… :(

(newest iOS Version and newest Sonos-App Version - iPhone Xs)

Schlumpf
Userlevel 7
Badge +14

Same problem… Sonos 10.6.1 App on iPadOS 13.3 and iOS 13.3. 

In the past i did Sonos app updates and notification settings were still there, but after deleting the app and doing a new install they are lost. :rolling_eyes:
So no chance for alarm snooze…

Ralf

Ralf
E

Same problem here (iPhone 11 Pro Max, iOS 11.3, newest Sonos App Version). Tried to reinstall the app but that din’t help either. Please fix!!

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