Newest update stops the music


Userlevel 2
After updating the software, music stops and starts again after long wait. Nothing else has changed except the update. I checked the firewall settings and they are correct

1 reply

Userlevel 5
Badge +3
Hello Michael,

Audio drops and playback issues could be due to interference or wireless setting conflicts. Are you experiencing it with a particular service? Have you tried multiple services and stations to see if you experience the same problems?

Take a look at this link, it has possible causes and potential solutions to help with this. Sometimes changes as minor as making sure to separate your wireless router and the Sonos devices by three or more feet, or as far as the cable allows, will improve audio streaming.

Please also submit a diagnostic after these tests and after you experience an issue. I'll be happy to take a look. Please reply back with your number here. 

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