New app update horrible, giving a leg up to the competitors



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I totally agree. The app update is one of the worst updates I have seen in any app. The other one worked fine and was intuitive. This is one of the least intuitive I have ever seen — it's just awful. Come on Sonos!
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Some people loved the previous app version. But not the users who have come on here and said it was rubbish and a disaster and should be rolled back to the previous version....

I shall reserve full judgement until I have used it for a while


I am one of those. Would still prefer 5.0 - best version ever.
7 was a downgrade and 8 is even better.

TBH all the user problems could be sorted with very little effort by Sonos.

1) Choice of Skins
2) Open pages on List (now in more) rather than HUGE Icons
3) One tap on a song ads to queue (maybe double tap for instant play? Personally no need)
4) My Sonos to be TOTALLY customisable ------------there is a clue in the name !!
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I've been a Beta user for Sonos for 3 years... with this update given out to the Beta community a few months ago, our house backed out of the Beta program. On my exit I sent them copious notes on specifics - noting a lot of "if it aint broke", don't let Amazon change your UI, and relating multiple stories of New Coke from the 70's.... not surprisingly...ok, a little surprisingly, the loosed this turd from the stables anyway.... I don't know how much iOS and Amazon affect product development at Sonos, but its a damn shame that another dog's tail is wagging their dog... I have to assume anyways, because this update is such a turn from what I consider intuitive interfacing at its best.... Shame...
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I've been a Beta user for Sonos for 3 years... with this update given out to the Beta community a few months ago, our house backed out of the Beta program. On my exit I sent them copious notes on specifics - noting a lot of "if it aint broke", don't let Amazon change your UI, and relating multiple stories of New Coke from the 70's.... not surprisingly...ok, a little surprisingly, the loosed this turd from the stables anyway.... I don't know how much iOS and Amazon affect product development at Sonos, but its a damn shame that another dog's tail is wagging their dog... I have to assume anyways, because this update is such a turn from what I consider intuitive interfacing at its best.... Shame...

I don’t think apple or amazon have any power over front end design of the sonos app whatsoever - design / UI choice is totally up to Sonos
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I think changes were made to accommodate Amazon's Alexis and I do believe Amazon had some impact. iOS latest update going to only 64bit completely changed Control4 - creating a hardware change now to stay compatible.
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Been using the new app for a week, still it's buggy and slower. We lost contact with some of the speakers. The app is still HORRIBLE. I know I said this wouldn't affect Sonos in any big way in the long run, but I withdraw that statement. In addition to our Sonos system at home, we have Sonos at work, and everyone at work has Sonos at home and they're all complaining daily on how shit the new sonos update is. Not just the user interface, but bugs and speakers dropping out. So this might actually be a nail in the coffin if this Alexa thing doesn't turn out to be the next big thing. I'm currently thinking about selling the speakers while they still go for a high rate on the used market.
I hate it:
1) Not an intuitive layout. What an earth is "My Sonos"? Appears just duplicate Browse, but in a less accessible manner, because of:
2) Icons have all grown too large for my phone. EG the bottom of the Spotify app screen falls off the bottom and needs scrolling up every time I access "My Music", which is nearly every time I use Sonos.
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Another simple thing Sonos might consider is merging the My Sonos tab into the Browse tab instead of creating another section for it.
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I hate it:
1) Not an intuitive layout. What an earth is "My Sonos"? Appears just duplicate Browse, but in a less accessible manner, because of:
2) Icons have all grown too large for my phone. EG the bottom of the Spotify app screen falls off the bottom and needs scrolling up every time I access "My Music", which is nearly every time I use Sonos.


Note that you can edit the order of the categories on the 'My Sonos' tab. It's not a duplicate 'Browse', it's what used to be Sonos Favourites.

The app is pretty good and more logical than the previous version, but needs the following UX tweaks:

- Bottom tab bar visible in the 'Now Playing' view. I believe that is coming.
- More compact use of screen real estate in the 'My Sonos' top-level view, and in the Rooms screen. Not holding my breath

I'm ambivalent on the white background. It's more in tune with modern mobile apps, though I did quite like album art backgrounding of the previous version. Not holding my breath that Sonos will offer a dark theme option.
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I never worked with the sonos app, i don't like it, i use mediamonkey on a pc, but now they made some update that i can only play the songs that are on the mediamonkey library, let's say i have a pen with some mp3, in the old days i could play it to my connect amp using mediamonkey, take teh pen to work, bring it back play it again, now i can't, don't know how to reverse to previous firmware, but i would if i could
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As a family, both children and adults find the new app an absolute pain to use. In fact we've started using the spotify app, because its actually way easier to control. If different generations find the app bad, then that's really saying something.
Can't help wonder if that is Sonos strategy - encourage people onto spotify etc.. by making the app barely usable, then gracefully retire the app (and all the costs that go with it). Would be inline with the strategy of retiring the original Sonos controller.
I was so happy with my Sonos , specially the app .... it went smood and easy in use . But this mornin i woke up and became in a nitemare ..... what were you thinking , who were those beta testers that accepted this app .???
If it Aint broke Dont Fix it !!
It is hard to find anything
It doens't play the songs i select ...... it starts playing the second above i selected ......
Please Sonos .........tell me this was just a dream and wake me up with the former App
Normally "now comes Keep up the good work " But 'im gonna skip this for now :P

best regards
jst4kx
Just please tell me how to get back to TV sound after listening to music. The old app had a TV button that would switch back to TV sound and that button is gone. My workaround is to turn th me TV off and back on to get TV sound. There’s got to be something in the app but I can’t find it.

I have 3 zones. I’ve found the when switching zones by clicking and unclicking takes a few tries for the right zone to be selected.

Maybe I was just used to the old layout and functionality but I struggle with the new UI. Hopefully some tweaks here and there will fix, but I need to know how to get back to my TV sound 🙂
I agree that Sonos has not improved the app. Sonos v8.2 on Android is horrible. It works fine on Windows 10 PC's, an iPad, an IPhone and a Windows tablet but on the Android app I cannot get to the screen to see all of the Pandora channels. I have tried looking into the support forums but others agree this is a problem they haven't figured out how to navigate around either.
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They have taken something that was nearly perfect and took it back 2, no 3 steps. How silly and frustrating. Not what I would expect from Sonos.
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I agree that the 7 versions were substantially better than the 8 versions. And as if today , feb 2018, still are. How I wish I’d never updated!
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When the ceo leaves, MacFarlane, and then the guy in charge of product development, Whitten, leaves and the company decides to not have anyone at all in charge of that. And now they are talking about an IPO... I think Sonos is in trouble. Real trouble.

I don’t know if they are losing key staff in other areas besides management. But I would bet money in Vegas that they have in their app development department.
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Just to somewhat give a little bit of praise to Sonos for fixing certain things in the app!

-Black /dark background fixed
-Menu/tab at the bottom always visible
-Room Selection buttons make more sense
-No longer buggy as hell

We still liked the previous version better where everything could be accessed from one menu, but at least they fixed the Ui changes that made the app confusing as hell and buggy. It now works most of the time and the kids are able to select correct rooms etc and the boss is also happy.

So thank you to Sonos for taking feedback from its users and changing the UI. If not a complete rollback, at least it's a step forward!