Best answer by Chris
View originalMusic library lost (playlists)
I have recently had to replace my Play5 under warranty (great customer service Sonos) but have now lost all of my music library. I've gone through the installation process via the android app and all of my previous music library has gone. I assumed replacing the speaker would have no effect on the music library I had on my app, any suggestions?
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Gutted. The same problem applied to me but no warranty. Hours and hours of creating music library and I've just replaced old system for new
So cost a pretty penny. I'm devo'd! Sonos should warn people. I'm not happy, lots of swearing here...
So cost a pretty penny. I'm devo'd! Sonos should warn people. I'm not happy, lots of swearing here...
Ok thanks for your help Chris 🙂
Sorry when I said music library I meant the playlists that I had created in my android app, is there anyway to recover these?
You said it lot your music library. I assume on a computer or nas on your network. You have to go to settings music library to add back the location.
Hi, I didn't realise the speaker held the settings. I have now expanded the network to include 2 x Sonos Ones. When you say point it back to my 'library directory' what do you mean - are you able to explain how I would that? Thanks
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