Answered

Missing speakers since last update

  • 2 September 2018
  • 5 replies
  • 598 views
K
Userlevel 3
Badge +4
Hello

Since the last IOS update I seem to loose speakers on my network, and those I can see won't play music

These are the only one's sonos sees from 5.
Associated ZP: 192.168.1.178
---------------------------------
Play:1: Kitchen
Serial Number: 5C-AA-FD-2D-5D-BC:1
Version: 9.0 (build 44254230)
Hardware Version: 1.8.3.7-2
Series ID: A101
IP Address: 192.168.1.119
WM: 0
OTP:
---------------------------------
Connect: Living Room
Serial Number: B8-E9-37-9B-B7-CC:2
Version: 9.0 (build 44254230)
Hardware Version: 1.17.5.5-2
Series ID: C100
IP Address: 192.168.1.178
WM: 0
OTP: 1.1.1(1-17-5-zp90-2.1)

Submitted a Diagnostics, rest of my network seems fine.

our confirmation number is: 2121925776.
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Best answer by Stanley_4 2 September 2018, 18:45

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5 replies

K
Userlevel 3
Badge +4
A power cycle of a single speaker seems to bring them all back on the network.
K
Userlevel 3
Badge +4
Gone again can only see two now with error 1001 or 1002 if I try to play through them
Stuart_W
Userlevel 7
Badge +22
Try flushing out any duplicate IP issues by following the following procedure:-

Switch off your Wi-Fi Router
Switch off ALL your Sonos kit
Switch off ALL devices connected to your Network
- Computers, Laptops, Tablets
- Smartphones, thick phones
- NAS

Switch on Router. Wait until it has re-connected to the internet
Switch on Sonos Bridge and/or Boost, Connect - Wait a minute or two for them to connect
Switch on your Sonos Plays and Playbar
Switch on all your other network devices
Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, SL One in Study, Play 1in Bathroom & Conservatory
Stanley_4
Userlevel 7
Badge +22
If that works for you (it should) consider avoiding it happening again and assign static/reserved IP addresses to your Sonos gear from your router's DHCP page. It is easy and fast and solves many problems.
K
Userlevel 3
Badge +4
It worked, and everything is set to static IP.
Hopefully it will stay OK now.
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