Link for update error does not work

  • 17 April 2018
  • 1 reply
  • 85 views

Userlevel 2
When an error occurs during/after an update, the Android app gives "More information" about the update, giving the error code and a link for more information. The link is:

http://faq.sonos.com/updateerror

When connecting from a Chrome browser in Norway, it ends up with:

---
This site can’t be reached
faq-no.sonos.com’s server IP address could not be found.
DNS_PROBE_FINISHED_NXDOMAIN
---

Observed with contoller version 8.5.1 on Android 8

Anyone else seeing this?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

1 reply

Userlevel 7
Badge +19
Hi there, johnemb. Thanks for posting and welcome to the Community. Would you mind submitting a diagnostic report and replying with the confirmation number? This way I can have a closer look at the errors from the Sonos side. Thanks!