I’ve been successfully using the S1 app for a couple of years to control my Play:5 but after adding a Play:3 I want both me and my wife to be able to control the speakers. My wife downloaded the S1 app and can use it fine but ever since she did I keep getting a message in my S1 app that it can’t connect to Sonos and no speakers are visible. It clears when she moves out of wifi range then i can control the speakers again.
I always understood two people could have the S1 app in the same household and control the same speakers. Is this not the case? This is a showstopper for us if we can’t get it to work for both of us.
Best answer by Corry P
Welcome to the Sonos Community!
This is a weird one, no doubt. But as
Please uninstall the Sonos app from your phone, reinstall it and test. If that hasn’t fixed the problem, please reset your phone’s network settings (this will erase all known WiFis from it’s memory), reconnect to your WiFi and test again.
To Reset your Network Settings: Tap Settings (iPhone settings) > General > Reset > Reset Network Settings. This resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.